Aftersales Advisor
We are currently recruiting for an Aftersales Advisor on behalf of a reputable main dealership located in Halesowen. This is an excellent opportunity for a motivated professional to join a well-established team and develop their career within the automotive industry.Benefits: Competitive salary, fully negotiable based on experienceSupportive team environment with clear avenues for career progressionBalanced working hours promoting a healthy work-life balanceOngoing training and development to enhance industry knowledgeOpportunity to work with a well-regarded dealership in the West Midlands As the Aftersales Advisor, your responsibilities will include: Greeting customers and assessing their vehicle service needs through effective communicationProviding expert advice on repairs and maintenance to ensure customer satisfactionScheduling service appointments and managing customer expectations efficientlyPreparing accurate service invoices, explaining work carried out, and providing estimatesFollowing up post-service to ensure customer satisfaction and obtain feedbackAssisting customers with sourcing parts, both through in-store and phone inquiriesMaintaining accurate inventory records and reordering parts as necessaryCollaborating closely with workshop teams to ensure timely parts deliveryHandling order processing, payments, and detailed documentationStaying informed on industry products, parts, and current trendsKeeping the parts department organised, clean, and compliant with safety standards The ideal candidate for the Aftersales Advisor role should possess: Proven experience within a similar Aftersales, Service & Parts Advisor role within the automotive sectorExcellent interpersonal and communication skills to build rapport with customers and colleaguesStrong problem-solving abilities and the capacity to perform under pressure in a fast-paced environmentGood computer literacy, particularly with parts catalogues and dealership management systemsAttention to detail in identifying parts and handling customer interactions accuratelyA valid driver’s license If you are passionate about automotive parts and customer service and are eager to advance your career with a reputable dealership, we invite you to submit your CV and a cover letter explaining why you are the perfect fit for the Aftersales Advisor position.For further details about the vacancy or to explore other automotive careers in the West Midlands, please contact Archie Lawson at Perfect Placement today.
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