Average Deputy Manager salary in City of London

IT Service Management Analyst / Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +BensGlobal Law firm seeks Problem Manager / IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA).Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence.As the Problem Manager Analyst / IT Service Management Analyst, you’ll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape.You’ll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include:Ownership and lead the Problem Management process from identification through to closure, aligned with ITIL v4 principles.Proactively identify problem trends from incident data, monitoring tools, and stakeholder feedback.Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone, or Kepner-Tregoe.Maintain the Known Error Database (KEDB), ensuring accurate documentation of workarounds and permanent fixes.Collaborate with technical and operational teams to define and implement corrective and preventative actions.Track and report on problem resolution progress, ensuring accountability and measurable improvement.Drive Continual Service Improvement (CSI) initiatives based on problem insights and service performance data.Support Incident and Major Incident Management, ensuring effective communication and rapid restoration of service.Provide cover for Change Management during absences or peak periods, reviewing changes for risk and readiness.We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include:Proven experience in IT Service Management (ITSM), ideally within a complex or enterprise-scale environment.Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management.Hands-on experience leading Root Cause Analysts and service improvement activities.Confidence in facilitating cross-functional investigations and presenting findings to stakeholders.Excellent written and verbal communication skills.Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, or TOPdesk.ITIL v4 Foundation certification (required); additional ITIL modules are desirable.Excellent communication, organisation and presentation skills backed by significant technical expertise within infrastructure / application service management environmentsExcellent opportunity to join a dedicated team and play a crucial role within the ITSM function. High-profile organisation with excellent reputation and benefits package.

Account Manager - £50,000 Base Uncapped Commission (OTE £80,000+) BenefitsAbout the CompanyOur client is a leading financial business intelligence provider, offering news, data, and insights to senior executives pursuing investment opportunities across telecoms, media, and technology globally. Based in the heart of central London, this high-growth business is on an exciting trajectory and is now seeking a dynamic Account Manager to join their London-based Sales team.What’s in it for You:Base Salary: Up to £50,000Uncapped OTE: £30,000+ based on targets (with higher earnings for exceeding targets)25 days annual leave bank holidaysCompany pension schemeEmployee perks platformRegular monthly team social eventsHybrid working: 3 days in the office, 2 days remoteCharity contributions: A percentage of company profits is donated annually to UK and overseas charitiesCareer growth: Join a fast-growing company where you can develop your career further!About the Role:As an Account Manager, you will play a key role in driving client retention and growth. You will manage a portfolio of 60-70 accounts, working to ensure customer satisfaction and uncover upsell opportunities. With a strategic approach to account planning, you will identify growth opportunities, manage a sales pipeline, and deliver results.Key Responsibilities:Manage a portfolio of 60-70 accounts, ensuring retention and growthProvide excellent account management support to drive customer satisfaction and renewalsUncover upsell opportunities within existing client relationshipsDevelop and execute strategic account plans to identify growth opportunitiesAccurately forecast sales and manage a pipeline to achieve monthly, quarterly, and annual targetsWork proactively and consultatively to match client needs with our products, demonstrating competitive advantage, particularly in mergers and acquisitions.About You:We’re looking for a motivated and experienced Account Manager with:3+ years of experience managing B2B subscription accounts, preferably in business intelligence or financial services (Buy Side/Sell Side)A proven track record in account retention and growth, ideally within Business Information / Business Intelligence or SAAS / FintechExperience generating and maintaining a healthy sales pipeline to hit targetsA self-driven, results-oriented approach with the ability to work independentlyThe ability to collaborate with cross-functional teams to ensure client satisfactionA passion for being a driving force within a sales team and the broader businessIf you’re ready to take the next step in your career with a fast-growing company where you can make a real impact, we want to hear from you!Apply now for this Account Manager role. For more information, please email your CV to us. We look forward to hearing from you!ABR Associates Ltd is acting as an Employment Agency in relation to this role and specialises in placing candidates into permanent positions within Media / Digital, Technology / SAAS, Market Research, Events & Business Information / Business Intelligence.Due to high volumes of applicants, we regret that we can only contact those who are invited to interview. Should you not have heard from us within 2 weeks you may assume you have not been successful at this time, but we thank you for your time and interest in the role.

An overseas banking institution wish to recruit a relationship manager who will be responsible for developing and managing business relationships with Non-Bank Financial Institutions (NBFI), with specific focus on Insurance Companies. This insurance relationship management role covers Primary Insurance and Reinsurance Companies, Lloyd’s of London and the broader insurance industryMain ResponsibilitiesProactively manage a portfolio of existing insurance and NBFI client relationships and develop cross-selling of products and services.The existing portfolio includes insurance companies, insurance underwriters, reinsurance companies and insurance brokersRM will also be responsible for originating and on-boarding new to bank insurance and NBFI clients and the day-to-day risk management, Customer Due Diligence, Regulatory and Legal Compliance management, accountable and responsible as First Line of Defence for Pre-closing, closing and Post Lending MonitoringCoordinate with internal business departments and product managers to deliver high-quality service and product coverage to FI clientsCollaborate closely with FI Head office and overseas branches to bolster the growth of London Branch’s FI client baseProvide credit and business proposals and reviews; and manage the client relationships through the full product cycle including on-boarding and documentationExperience RequiredRelevant experience in originating, structuring and risk management of a portfolio of Insurance Clients/transactions.A solid track record in client origination, alongside relevant experience in insurance structuring and business developmentExperience in the UK, USA, Bermuda markets, coupled with a strong network across the insurance industry, is an advantage.Can demonstrate strong analytical and credit skills essential for transaction origination, structuring and execution of financing solutions tailored for insurance clients.