Average Delivery Manager salary in the UK

ole Overview:proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Service Delivery Manager to be a key part of our Egham team, representing proAV, taking full responsibility for ensuring the successful delivery of contracted services to clients, meeting agreed SLAs, maintaining high levels of customer satisfaction, and driving continual service improvement. The role involves close collaboration with internal teams, suppliers, and clients to ensure service excellence, operational efficiency, and commercial success. This is an exciting opportunity for an exceptional, talented Service Delivery Manager to join an established operation to help shape the future of our customer success operations. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Service Operations & Performance:Oversee day-to-day service delivery for assigned client accounts, ensuring SLA and KPI compliance. Coordinate with helpdesk, VNOC, onsite engineers, and vendors to ensure timely resolution of service issues. Monitor ticket queues, escalation paths, and repeat incident trends to maintain proactive management. Leverage AI platforms and analyse data to identify trends. Produce and review regular service reports. Client Relationship Management:Act as the primary service contact for assigned clients, building strong relationships at operational and management levels. Lead regular service review meetings and QBRs, presenting performance data and improvement plans. Manage client expectations and communications during escalations or major incidents. Ensure the client’s voice is represented internally, driving improvements that align with customer needs. Continuous Improvement & Innovation:Identify and drive Service Improvement Plans (SIPs) based on recurring issues, feedback, and performance data. Support lifecycle and asset management, including EOL/EOSL tracking and technology refresh planning. Collaborate with internal teams to embed lessons learned from projects into service operations. Champion the use of AI and automation to improve service responsiveness, reduce manual effort, and enhance insight generation. Contribute to process documentation, change control, and internal governance frameworks. Commercial & Administrative:Support contract renewals, add-on services, and change requests. Become familiar with proAV service catalogue. Ensure accurate reporting for service consumption, invoicing, and forecasting. Review and validate service asset and configuration data. Utilise AI-assisted reporting or dashboard tools to enhance visibility of service metrics and trends. Team Collaboration:Work closely with Service, Projects Engineering, and Account Management to ensure smooth transitions and aligned priorities. Support training, onboarding, and mentoring of new service team members. Encourage team adoption of AI-powered tools for ticket triage, report automation, and proactive monitoring. Champion a customer-focused, innovation-led culture across the service organisation. Work with Bid / Renewals team in preparation of contract renewals / service documentation & processes. Continuous improvement:Development of Service Catalogue. Collaboration with design teams to formulate end to end solutions. Review and advise on enhanced service deliverables. Support of commercial team in client tenders and interviews. Personnel Skills: Proven experience in Service Delivery. Excellent communication, stakeholder management, and presentation skills. Analytical and data-driven approach to performance and improvement tracking. Awareness of AI technologies in service management, analytics, and automation. Strong organisational and time management skills with attention to detail. Desirable Skills:Understanding of ITIL processes and service management frameworks. Experience managing enterprise clients or global service contracts. Familiarity with tools such as ServiceNow, Dynamics, or similar ticketing/CRM systems. Understanding of AV technologies (Crestron, Cisco, Logitech, Zoom, Microsoft Teams Rooms, etc.). Exposure to AI-enabled platforms (e.g., predictive maintenance tools, intelligent chatbots, analytics dashboards). Equality, Diversity & Inclusion:proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

We are looking for a Service Delivery Manager to establish and lead a consistent, insight-led approach to service delivery and reporting across our network of partners and intermediary clients.This is a newly created role, giving you the opportunity to shape the frameworks, reporting standards and governance practices that support both client-facing and internal reporting, as well as how we measure, manage and improve service performance.Working across Technology, Legal, Relationship Management and wider business teams, you will bring together information from multiple sources, ensure the underlying data is accurate and meaningful, and turn it into clear, actionable insight. You will act as a trusted link between internal stakeholders and external partners, supporting service reviews, governance forums and customer-facing discussions.A key part of the role will be to develop a more holistic view of performance, improve how information is presented, and identify opportunities to strengthen data quality, streamline processes and automate recurring reporting wherever possible. This role will suit someone who combines strong service delivery and stakeholder management skills with the analytical judgement to understand what the data is telling us and communicate it with confidence.Key ResponsibilitiesDefine and maintain consistent SLA frameworks across partners and intermediary clientsCollaborate with Technology, Legal, and Relationship Management teams on SLA design, updates, and reportingProduce accurate, recurring service reports for internal leadership, governance forums, and customersImprove data quality, reporting automation, and governance processes across the departmentAct as the primary link between the department and the Relationship Management team on service performance and deliveryProvide service reports, insights, and support for customer-facing discussions and governance meetings,Coordinate contractual deliverables such as attestations, reports, and other documentationOversee service performance risks and drive improvements through trend analysis and escalationKEY SKILLS AND EXPERIENCEEssentialMinimum of 5 years’ experience in Service Delivery, IT Service Management, or related roles within financial services, SaaS, or managed service environmentsStrong knowledge of ITIL principles, SLA management, and service governance processesDemonstrated experience in preparing executive-level and customer-facing reportsExcellent communication and presentation skills with the ability to engage both technical and business stakeholdersProficiency with reporting and analytics tools such as Excel, Power BI and ThoughtSpotDesirableExperience managing multi-client or white-label service environmentsFamiliarity with regulated financial or trading environmentsWorking knowledge of contract management or vendor governanceExperience in process automation or service reporting optimisationCMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

A hybrid Delivery Management role that gives the opportunity to work closely with a number of Aerospace, Defence and Engineering businesses on behalf of a fast-growing consultancy with a global presence.A leading engineering consultancy with an international client base is seeking a Head of Delivery Management to join its UK leadership team, which is based predominantly from their London HQ; hybrid working and UK travel are an essential part of the role's demands.The position offers an exceptional opportunity to shape the future of the company's consulting activities across Aerospace, Defence, Energy, Transportation, and Industrial sectors, with the responsibilities blending operational delivery, people management, business development, and strategic account growth. You'll be empowered to lead high-performing teams, drive business performance, and ensure the successful delivery of consulting services across key client accounts. With a competitive salary package ranging from £70,000 to £90,000 per annum and an attractive performance-based bonus scheme, this position also provides access to structured on-boarding, leadership development programmes, and international career opportunities. The hybrid working model ensures flexibility for your work-life balance while you participate in strategic projects with major industrial clients.What you'll do:As Head of Delivery Management, you'll play a pivotal role in shaping the direction of consulting services within the UK market. Your day-to-day responsibilities will involve building trusted relationships with key stakeholders to strengthen client partnerships while actively identifying opportunities for business growth. Other key areas of the role are:Ensure ongoing client satisfaction and identify new opportunities for account growth.Support business development activities by participating in client meetings, prospecting initiatives and networking events that expand service reach.Lead complex pre-sales activities including preparation of technical and commercial proposals that align with client needs and market trends.Analyse market dynamics such as competitor activity and emerging technologies to uncover new business avenues for expansion.Ensure successful delivery of consulting assignments across multiple client accounts by monitoring project performance, customer satisfaction, quality standards and resource utilisation.Drive continuous improvement initiatives across delivery processes and methodologies to enhance operational efficiency and effectiveness.Manage risks, issues and escalations affecting project delivery while supporting the implementation of best practices throughout the organisation.Lead and develop a team of Project Leaders and Delivery Managers by providing coaching, mentoring and performance management support.Ensure effective workforce planning and resource allocation across projects through participation in recruitment activities including interviewing and selection of consultants.Foster a culture of accountability, collaboration and operational excellence while managing project profitability, revenue recognition alongside finance teams, budgeting, forecasting and compliance with company governance.What you bring:The ideal Head of Delivery candidate will bring a blend of technical expertise, academic achievement and practical experience gained from consulting engineering services or project delivery environments. Your background should include demonstrable experience of managing client relationships and overseeing delivery teams while facing clients with a strong engineering or technical focus, leading multidisciplinary teams where collaboration, empathy and responsiveness were central to achieving results. Sector-specific experience such as supply chain, engineering, quality or project management could add valuable perspective to your application, while previous exposure to engineering consultancy or professional services environments is highly desirable for this company, especially if accompanied by financial oversight capabilities like P&L budget management or commercial performance tracking. Formal project management certification is welcomed but not essential; what matters most is your commitment to nurturing talent supporting collaborative success and contributing positively within a team dynamic.Your application should show:Minimum 5 years' experience in consulting, engineering services or project delivery environments.Proven experience managing client relationships and delivery teams.Strong commercial awareness coupled with business development capability.Experience leading multidisciplinary teams with a collaborative approach to achieving shared goals.Excellent stakeholder management skills combined with clear communication abilities.Strong organisational skills paired with problem-solving abilitiesExperience within Supply Chain Quality or Project Management is desirable.Previous experience within an engineering consultancy or professional services environment further enhances your suitability for this position.Experience managing P&L budgets or commercial performance, demonstrating financial acumen relevant to operational oversight.Project Management certification (APM PMP Prince2 or equivalent) is advantageous for formalised project control.What sets this company apart:This organisation stands out as one of Europe's foremost engineering and consulting groups, who deliver expertise across Aerospace, Defence, Space, Energy and Advanced Manufacturing sectors. In the UK their continued growth has created significant opportunities for career progression and leadership development through involvement in strategic client programmes, as well as participation in high-impact projects that shape industries nationally.If you are ready to take on a senior leadership challenge, please apply today by clicking on the link provided.Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates