Average Customs Coordinator salary in Stockton-on-Tees

Customer Service CoordinatorImperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for a Customer Service Coordinator on a permanent basis.Salary: Up to £24,000 per annum plus bonusContract: PermanentLocation: StocktonHours: Full TimeJob PurposeTo deliver a best-in-class service to our customers by adhering to timescales for service-related tasks. Provide regular updates to customers through verbal and written communication. Responsibilities: Accurate completion of day-to-day activities.Manage the service book, service call traffic and planning of all aspects of the services we offer.Liaise with factories and suppliers ensuring customer service excellence.Support the Finance department to ensure payment / credit terms are adhered to.Complies with financial regulations, policies, and controls.Embrace a performance culture framework and adhere processes to achieve service levels and improvements across set targets.Ensure service targets and KPI’s are achieved, and expectations are met with optimum levels of quality & service delivery.Ensure accuracy and quality of all processes.Prioritise workload and demand from internal and external requests.Ensure the delivery of quality customer service.Support any escalations with a one call resolution.Continuously monitor own performance for maximum efficiencyWork with other all departments within Home Solutions to ensure a collaborative approach is given to deliver the requirements (e.g., Finance, HR, IT, Technical, SHEQ, Process)Maintain customer relationships across all of our customers and escalate concerns where necessary.To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.To follow health, safety and environmental guidelines and procedures in respect of personal and department activitiesTo support holiday cover for the Sales Operations Manager when requiredCarry out any other reasonable duties requested. Essentials: Demonstrable experience of prioritisationDemonstrable experience of handling telephone calls preferably within a call centre or help desk role.Demonstrable experience of planning and managing operational processes for maximum efficiency and productivityHigh standard of IT literacy including accounting software, MS Office, advanced Excel skills. For more information on this opportunity please feel free to contact Imperial Professionals.

Our client is one of the world's largest independent shipping, logistics and marine services provider, with over 200 offices worldwide. Well established with more than 6000 people worldwide they are now looking to recruit at their office in Stockton- on -Tees for a Customs CoordinatorYour role will involve:* Effectively arranging and coordinating accurate processing of customers' import and export cargo through relevant customs systems.* Mainly handling and clearing sea freight and Road using ASM Sequoia* Ensuring that all work adheres to regulatory standards and company quality procedures.* Supporting various tasks within your department as required and assigned by your line manager.* Ensuring that all work is performed accurately and within the agreed-upon departmental KPIs.Job requirements:* Freight customs clearance experience, mainly imports * ASM / Sequoia experience * Strong communication and organisational skills.* Prior experience in processing customs clearance entries.* Ability to work in a fast-paced environment. * Qualification in functional skills for English and Mathematics.* A strong work ethic and positive attitude.* Willingness to collaborate effectively and communicate clearly with other members of the operations team.* Experience using Microsoft office products.Package and Benefits * Salary £27,000 to £29,000* 30 Days Holiday, plus 8 Bank Holiday's, plus 1 x Birthday Holiday (39 in total) * Company pension * Life assurance * Eyecare scheme * Employee assistance programme * Enhanced maternity and paternity benefits * Retail discounts scheme

My client is searching for a motivated and customer-focused individual to join their team as a Customer Account Co-ordinator. You will provide exceptional service to your clients, manage their accounts, and ensure seamless coordination between customers and internal teams. This role reports to the Sales Operations Manager and involves diverse responsibilities from administrative tasks to client communication. Responsibilities: Prepare sales quotations using in-house softwareRespond to incoming sales enquiries promptly and professionallyProvide administrative support to both the Sales Operations Manager and the Office ManagerManage product stock movements, ensuring accurate records for customer invoicingCreate internal documents (Warehouse Picking Lists, Delivery & Collection Notes) to support accurate invoicingCoordinate delivery and collection dates with customers and communicate with the internal transport teamProvide customers with regular, accurate stock level reports Knowledge and Skills Required: Proficiency in Microsoft Word and Excel is essentialStrong attention to detail and accuracyAbility to work well with team members and offer support when neededExcellent written and communication skills, with a positive, can-do attitudeStrong numeracy skills Additional details: Weekly Hours - 37.5 hoursOffice Based - 5 Days per weekAnnual Leave - 20 days paid holiday per year plus all public holidaysBonus Scheme - Applicable when probation period is successfully completedOpportunity for progression If this role matches your skillset, we would love to hear from you!