Average Customs Coordinator salary in Dartford

Customer Service Coordinator- Hire Controller Rainham, Essex £26’000 The Customer Service Coordinator/Hire Controller role based in Rainham Essex is with a well established, accredited business who supply key equipment to festivals and other similar outdoor sites/events. This role is available on a permanent full time basis. My client is a small but mighty business based in Rainham Essex. They are expanding and are now ready to take on a Customer Service Coordinator to join the team on a permanent basis. This company have a great family vibe, they work hard but play hard and known for REALLY taking care of their hard working employees. The key responsibilities for the Customer Service Coordinator will be as follows: Answering inbound calls.Making follow up phone calls after delivery.Making courtesy calls for all services and deliveries.Directing deliveries to the right place between drivers and the client.Ordering stationary, monitoring stationary stock levelsOrganising refreshments for meetings/Directors The successful candidate will have the following skill set: Previous office based Customer Service experience.Positive upbeat attitudeWilling to get stuck in and help out- a real team player.Previous or current experience in the construction or logistics industry would be a benefit but not essential.Strong administration and communication skills. The successful candidate will have full on the job training, and the chance to progress upwards within the business. If you have the required skills/attitude and want to join this buzzing business APPLY TODAY!

Our client is seeking an experienced Customer Service Coordinator. Location: Dartford, Kent Hours: full time, flexi and hybrid Min of 2 days in office to include Tuesday Salary: £30,000 pa + excellent benefits including 3% non contractual bonus Customer Service Coordinator - Job Summary, The Customer Service Coordinator serves as a liaison between customers and internal departments. The Customer Service Coordinator is accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth. Customer Service Coordinator - Responsibilities and Duties Support customers’ enquiries through multiple communication channels including phone, email, and chat.Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed)Enter and process orders including calculating transit time and freight.Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.)Maintain accurate customer database and information on profiles.Responsible for customer quotations for new business & follow-up on open quotes.Maintain price lists and send them to customers when requested.Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues.Work independently and as a member of the team providing back-up & vacation coverage for other Customer Service Coordinators as needed to support the business.Ability to handle a variety of nonstandard and complex inquiries.Understand the root issue the customer is facing and other related issues that may arise. Customer Service Coordinator Key Requirements Minimum of two years (2) of direct customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred.Minimum of High school diploma or equivalent is required; with some college preferred.

Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford, Kent. We are recruiting for experienced and forward thinking Customer Service Coordinator. This is full-time and permanent position and working for very well established company. Very interesting and varied role with a scope for progression. This position plays an integral role in meeting and exceeding our customers' expectations, by ensuring a positive customer experience is achieved through all touch-points with the organisation. The Customer Service Coordinator is accountable for enhancing customer relations, increasing customer loyalty and in turn increasing our commercial growth. Responsibilities & Duties Support customers' enquiries through multiple communication channels including phone, email, and chat.Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed)Enter and process orders including calculating transit time and freight.Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.)Maintain accurate customer database and information on profiles.Responsible for customer quotations for new business & follow-up on open quotes.Maintain price lists and send them to customers when requested.Understanding of company's product portfolio and service offerings Experience: Proficiency in Microsoft Office Suite - Word, Excel, OutlookMinimum of 1-2 years of experience in an administrative customer service role.Familiarity with customer service order processing ERP system (Oracle desirable)Customer complaints handling processAbility to work independently and as part of a large teamFluent English - written and verbalProfessional phone and email etiquetteAbility to operate effectively in a fast-paced dynamic environmentWorks well under pressure, while multitaskingAble to collaborate with multiple departments to address customer inquiries and resolve issues efficientlyAbility to listen actively and respond effectively to customer queries. If interested please apply directly or call Tom Kurczab at Premier Recruitment Group.