Average Customs Coordinator salary in the UK

Customer Service Coordinator Location: Dudley, West Midlands, DY1 4DA.Salary: Competitive.Contract: Full time, permanent. 40 hours per week. Hayley 24/7 Engineering, the fast and effective mechanical engineering solutions provider to all industry sectors. We are now recruiting for a Customer Service Coordinator will provide support to all departments by answering product and service questions, suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer enquiries to ensure customer satisfaction. Customer Service Coordinator - Responsibilities:• Maintain customer accounts by recording account information.• Resolve product or service problems by clarifying the customers complaint, determining cause, expediting correction or adjustment, following up to ensure resolution.• Manage large amounts of incoming calls.• Build sustainable relationships of trust through open and interactive communication.• Go the extra mile to engage customers.• Resolve customer complaints via phone, email or mail.• Greet customers warmly and ascertain problem or reason for calling.• Act as the company gatekeeper.• Work with customer services manager to ensure proper customer service is being delivered.• Record all incoming enquiries on our business management platform.• Chasing progress of quotes/reports within a reasonable timeframe.• Compile and send progress reports to customers.The list of main duties is not exhaustive. Additional duties may be added to this role with potential scope for further development within this busy team for the right candidate. Where a reasonable amendment to the main responsibilities of the role is necessary, you will be expected to undertake these additional duties as required for the successful completion of job. What we need from you: • Proven customer support experience• Strong phone contact handling skills and active listening• Customer orientation and the ability to adapt/respond to different types of characters• Excellent communication skills• Industry knowledge preferred• Ability to work under pressure• IT literacy essential• Strong organizational skills• Strong positive attitude with the ability to negotiate with difficult clients If you feel you have the skills to be successful in this role then click "Apply" today!Company & BenefitsHayley 247 Engineering Services specialise in providing a comprehensive range of reactive and planned mechanical engineering services to a broad and diverse range of industry sectors. We are a busy and steadily growing company in need of an experienced Industrial Pump Fitter. The successful candidate with receive the following benefits:• Excellent overtime rates and opportunities available• 30 days per annum (inclusive of bank/public holidays) increased with length of service• Company pension• Invitation to Paycare scheme• Death in service cover• Branded uniform• Prescription eyewear if required• Cycle to work scheme

Site Access Coordinator - 9 month FTC Salary/package: Up to £24,000 per annum and comprehensive company benefits Location: Hybrid working out of Emley Moor - Arqiva Key Responsibilities: Arrange access for engineers and 3rd party wanting to access Arqiva sitesProcessing and entering permits through various systemCo-ordinate various projects to ensure key activities and achievements are metProvide support to the team by managing complex tasksMaintain records, databases and reports as agreed with the teamDeliver a range of activities to tight timescalesManage conflicting priorities to ensure all deliverables are metManaging the site access email inbox for queries Must haves: Ability to work under pressure and to tight deadlines is a must.Excellent communication skills, working closely with engineers and service desks.Attention to detail and organisational skills are essential.Customer service focussedAs required participate in the on call 24/7 rota, managing queries as they arise Might haves: Previous knowledge of an Access system is preferable More than anything, we want to work with people who are passionate about what they do and believe in our vision. So, if you think you have most of the skills and / or experience we are looking for, then please do apply for the role - we want to hear from you! Who We Are Arqiva is at the heart of the broadcast and utilities sector in the UK and beyond. Through our infrastructure we ensure media and data is taken from, and delivered to where it is most valued, whether that’s from broadcasters to your TV screen or radio, or from your smart meter to the utility company. Even if you haven’t heard of us before, the chances are you’re indirectly a customer of ours and our infrastructure is part of your everyday life. We have a rich heritage and an exciting future ahead of us, and there’s so much more to us that we can’t wait to share with you.

Customer Service Coordinator - Hybrid Location: Stokenchurch, HP14 3SX, HybridSalary: £27,000 per annum, DOEContract: Permanent, Full timeBenefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Free parking, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme We are DEKRA Automotive, we have a unique and challenging opportunity for a Customer Service Coordinator to join our global business employing over 44,000 employees in more than 50 countries on all five continents! In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries. We are now recruiting for a Customer Service Coordinator to arrange job requests for vehicle inspections or audits with customers via incoming calls and emails. You will ensure that the vehicle inspections are tailored to suit the type of vehicle being inspected and the correctly skilled resource engineer or auditor is deployed to complete the job. In addition to this as our Customer Service Coordinator you will be responsible for: Answer incoming calls/ emails and assist customers with their specific enquiriesBook and allocate customer jobs to engineers or AuditorsUpdate database/portals with changes and status of each customerLiaise with engineers/Auditors to book follow on jobs for customersGeneral administration including taking payments, issuing receipts and customer correspondence via email and postAchieve the SLA's for our existing customers In order to be successful in this role you must have: Experience within a customer service environment, preferably in an office/contact centre environmentExcellent communication skills along with a good telephone mannerProven experience in providing exceptional customer serviceAn ability to deal professionally, calmly and tactfully with customers and internal colleaguesProficient in all Microsoft Office applicationsA good geographical knowledgeExperience in scheduling is preferable If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance. No agencies please.