Average Customer Support salary in the UK

Red Recruitment is recruiting a Customer Support Executive to join our client, the UK's leading catering equipment supplier. This is an exciting opportunity to join a well-respected and sustainable business where you will be maintaining relationships and providing a resolution to all. This position is located in Avonmouth and the salary is £26,831 per annum. Benefits and Package for a Customer Support Executive: Salary: £26,831 per annumHours: Monday - Friday, 8.15am - 5pmContract Type: PermanentLocation: AvonmouthAmazing progression schemeHuge discounts on a full range of productsPension scheme Key Responsibilities of a Customer Support Executive: Managing existing relationships with the network of catering equipment distributorsBeing the support network for all stakeholders, answering calls and emails, and offering a one-stop resolution for allAchieving revenue and margin targets for the customer baseCompleting administrative tasks such as resolving invoice disputes, registering new accounts and maintaining accurate dealer recordsResolving any carrier issues presented to the team via the delivery partners Key Skills and Experience of a Customer Support Executive: Previous experience working in a sales and customer service background is preferredYou will need strong administration experienceGood communication and negotiation skills is requiredAn understanding of sales principles and customer service practices is requiredWillingness to develop and be open to learning new skills is essential If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)

If you love customer support this could be the perfect opportunity for you. My client is looking for someone who can combine excellent customer service with sales administration. The role provides a vital link between our high revenue Key Account customers and our Key Account Managers and involves all elements of customer support. You will be instrumental in developing good relationships with customers, ensuring orders and any queries or issues are dealt with efficiently and within SLA timeframes. Key accountabilities Collaborating across various functions to handle first-line customer service enquiries and perform sales administration tasks for Key Accounts.Meeting and achieving targets and SLAs while managing your daily workload to ensure these metrics are met.Using company databases proactively on a daily basis to contribute to departmental goals, including order management systems, CRM, and client portals.Working with all internal departments to resolve customer queries and complaints.Supporting Key Account Managers by ensuring orders across their base are sent out on time and in full. Identifying anything that needs correction and take appropriate action.Providing feedback to management for continuous customer improvement. Key challenges and decisions Advocate for customer needs constructively with internal colleagues.Ensure orders are placed accuratelyBe able to work within a fast-paced environment with multiple areas of accountability Person Specification Have experience with Excel and CRM systems such as Hubspot, Salesforce, Zendesk or Freshdesk. (highly desirable).Have experience managing high-turnover accounts, such as key accounts or VIP customers.Be proactive and demonstrate initiative with a keen eye for detail.Possess excellent communication skills (both verbal and written) and adjust them, as necessary.Be accustomed to working in a fast-paced environment, able to prioritise and manage your workload to ensure urgent tasks are addressed promptly.Be comfortable speaking to customers over the phone to resolve issues faster and build customer relationships through phone calls rather than relying on emails.Be a quick learner.Have experience in a similar customer service role, ideally within a similar B2B or BTR industry, and in managing/resolving customer complaints. Sales administration experience, particularly with key accounts, is highly desirable.Display excellent customer service skills.

Overall Purpose: We are seeking a dedicated Customer Support Advisor to join our clients Sales Support Team within the Customer Support Department. The successful candidate will be responsible for responding to customer queries received via phone, website, or email, processing orders, and resolving any issues that arise. The goal is to ensure a high level of customer satisfaction. This position encompasses handling all orders, quotations, contracts, and any issues regarding services and breakdowns of equipment. The role requires flexibility to undertake any tasks within this scope as required. Main Duties and Responsibilities: Follow through on initial enquiries from customers to the dispatch of goods, resolving any problems throughout the process.Handle telephone, email, and website enquiries.Assess customer requirements and provide information on prices, technical requirements, order status, etc.Maintain close liaison with field staff.Process all orders received via email, telephone, or website, contacting customers to resolve any anomalies or queries, and keeping customers updated.Handle requests to return goods and raise credits as necessary.Address customer complaints and escalate to the appropriate person within the organisation when necessary.Liaise with our finance partner regarding the leasing of products.Suggest modifications and improvements to existing systems.Make a range of decisions within established systems and procedures. Knowledge & Skills Required: Excellent customer service skills.Good communicator with strong interpersonal skills.Ability to respond to problems quickly and accurately.Flexible approach to work.Relevant customer service experience.Knowledge of Excel is preferable. Benefits: Annual leavePension schemeLife assuranceFlu vaccinationsRide 2 Work schemeHybrid workingBonus schemeRewards and discountsCompany sick payHealth cash planAdvice and information line If you are passionate about customer support and looking for a dynamic work environment, we would love to hear from you.