Average Customer Support salary in the UK

Red Recruitment is recruiting a Customer Support Executive to join our client, the UK's leading catering equipment supplier. This is an exciting opportunity to join a well-respected and sustainable business where you will be maintaining relationships and providing a resolution to all. This position is located in Avonmouth and the salary is £26,831 per annum. Benefits and Package for a Customer Support Executive: Salary: £26,831 per annumHours: Monday - Friday, 8.15am - 5pmContract Type: PermanentLocation: AvonmouthAmazing progression schemeHuge discounts on a full range of productsPension scheme Key Responsibilities of a Customer Support Executive: Managing existing relationships with the network of catering equipment distributorsBeing the support network for all stakeholders, answering calls and emails, and offering a one-stop resolution for allAchieving revenue and margin targets for the customer baseCompleting administrative tasks such as resolving invoice disputes, registering new accounts and maintaining accurate dealer recordsResolving any carrier issues presented to the team via the delivery partners Key Skills and Experience of a Customer Support Executive: Previous experience working in a sales and customer service background is preferredYou will need strong administration experienceGood communication and negotiation skills is requiredAn understanding of sales principles and customer service practices is requiredWillingness to develop and be open to learning new skills is essential If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)

Customer Support Administrator - £24,000 + Private Medical + 33 Days Holiday + Career Progression + Early Finish Fridays + Flexible Working + Market Leader + Benefits! The CompanyOur client are a market leading manufacturer who operate on a global basis. Due to continued expansion they have an excellent opportunity to join their business as an Customer Support Administrator. There is a clear path for future growth & expansion of the team. This is an excellent opportunity to further your career in a growing business. The Role Reporting into the Contract Manager, the Customer Support Administrator will provide day to day administration to support the Services and Contract Management Teams, assisting with and supporting the processing of documentation for key business processes. Liaise with external and internal stakeholders, contractors, customers, and suppliers. Build robust relationships to ensure effective management of the contracts. Main duties include: Co-ordination of Services TeamProviding quotes and managing customer information through the company CRMEffective communication with customers, the Services Team and Contract Management Team to assist in the proactive management of any issues.Provide Customer KPI Data for presentation by the Contract Management TeamMaintain and ensure key business trackers, databases and reports are managed and updated in a timely manner.Receipt of customer demand & arrange delivery of products.Co-ordination of transport to ensure products are delivered on time.Expedite (internally and externally with supply chains and customers) the receipt and processing of business data.Undertake ERP system transactional processes to support the invoicing of customers for products delivered.Assist and support when required with customer queries.Escalate any concerns or issues promptly to the Assistant Contracts Manager and Contracts Manager as appropriate.To work closely with other members of the Services and Contracts Management team to support as required. What We Are Looking For The Customer Support Administrator will ideally have experience within a fast paced customer focused administration role. You should have the following skills/experience: Experience from within a manufacturing/engineering business a bonus but NOT essentialGood Microsoft Office skills, particularly Excel.Organised with excellent attention to detail.Administrative experience in a similar customer facing roleStrong communication and customer relationship building skillsAbility to work with data & a high level of attention to detailAble to work individually or as part of a team.Commercial awarenessSelf-Motivated, proactive and have a positive outlook with a 'can do’ attitude. What is On Offer The Customer Support Administrator will receive a competitive basic salary of £24,000 plus the opportunity to join a hugely successful & growing business. You will also get the following benefits: Annual bonusPrivate Medical insuranceCareer progressionFlexible WorkingEarly finish Fridays33 Days Holiday (including bank holidays)5% pension contribution,Ability to purchase extra holidays

If you love customer support this could be the perfect opportunity for you. My client is looking for someone who can combine excellent customer service with sales administration. The role provides a vital link between our high revenue Key Account customers and our Key Account Managers and involves all elements of customer support. You will be instrumental in developing good relationships with customers, ensuring orders and any queries or issues are dealt with efficiently and within SLA timeframes. Key accountabilities Collaborating across various functions to handle first-line customer service enquiries and perform sales administration tasks for Key Accounts.Meeting and achieving targets and SLAs while managing your daily workload to ensure these metrics are met.Using company databases proactively on a daily basis to contribute to departmental goals, including order management systems, CRM, and client portals.Working with all internal departments to resolve customer queries and complaints.Supporting Key Account Managers by ensuring orders across their base are sent out on time and in full. Identifying anything that needs correction and take appropriate action.Providing feedback to management for continuous customer improvement. Key challenges and decisions Advocate for customer needs constructively with internal colleagues.Ensure orders are placed accuratelyBe able to work within a fast-paced environment with multiple areas of accountability Person Specification Have experience with Excel and CRM systems such as Hubspot, Salesforce, Zendesk or Freshdesk. (highly desirable).Have experience managing high-turnover accounts, such as key accounts or VIP customers.Be proactive and demonstrate initiative with a keen eye for detail.Possess excellent communication skills (both verbal and written) and adjust them, as necessary.Be accustomed to working in a fast-paced environment, able to prioritise and manage your workload to ensure urgent tasks are addressed promptly.Be comfortable speaking to customers over the phone to resolve issues faster and build customer relationships through phone calls rather than relying on emails.Be a quick learner.Have experience in a similar customer service role, ideally within a similar B2B or BTR industry, and in managing/resolving customer complaints. Sales administration experience, particularly with key accounts, is highly desirable.Display excellent customer service skills.