Average Customer Support salary in the UK

Job Title: Customer Support Advisor Location: Blackpool, Lancashire Salary: Competitive Job Type: Full-time, Permanent Summary: Glasdon UK Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products. We are looking for a confident and organised individual, with experience in customer service to join our Environmental Products Division as a Customer Support Advisor. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further. The successful candidate with be provided with full and comprehensive training. The Glasdon Group of Companies is an equal opportunities employer. Main Duties and Responsibilities: Providing customers with product information in response to requests by email, telephone, or factory visitations. (The majority of contact is through email).Providing customers with quotations for products.Answering queries in terms of stock, delivery times, accounts, and production.Processing sales orders.Providing support to external sales personnel.Re-contacting enquirers to make sure they have received literature/quotations and whether they require further information prior to placing an order. Ideal Candidate Background: Confidence, charisma and keen to progress a long-term career.Some experience within a sales or customer service environment / familiar with client interactions.Keen eye for details.Strong verbal and written communication skills.Good administrative, organisational and time management skills.Good team player.Ability to solve problems.Commercial awareness and professional.Willing to learn. Benefits: 33 days paid holiday (rising to 38 depending on length of service).Buy/sell up to 5 days holiday each year.Holidays can be booked flexibly in 30-minute blocks.Company related performance bonuses.Company final salary pension scheme after a minimum of two years' service.Pension through NEST within 3 months of start date.Life insurance after a minimum of two years' service.Private health insurance scheme after a minimum of one years' service.Health cashback plan.Company sick pay scheme.Employee Assistance Programme (EAP).Compassionate leaveRelocation support loans.Long service awards.Subsidised on-site café/social space.Free on-site parking.Special occasion gifts.Cycle to Work scheme.On-site Gym and changing facilities.Team building activities / days.Hybrid working.Company events.At cost on-site electric vehicle charging points.Paid charity days.Charity fundraising events.Social activities.Promotion opportunitiesSkills development.Professional study support.Comprehensive training programmes Terms and Conditions: Full-time, permanent position.Monday to Friday, 9.00am to 5.00pm (subject to the needs of the role).30-minute lunch break.Monthly Pay in arrears by the 28th day of each month. Please click the APPLY button to submit your CV for this role The Glasdon Group of Companies is an equal opportunities employer. Candidates with experience or relevant job titles of; Business Studies, Sales Administration, Sales Assistant, Office Administration, Microsoft, Customer Service, Retail Sales, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre Assistant, Apprenticeship, Estimating, Environmental Awareness, Quote Preparation may also be considered.

With salary rising to £27,500 within 9 months plus max£200 a month bonus We are looking for individuals who are not only customer-focused but also possess the willingness to learn strong technical skills to join our team as Customer Technical Support Representatives. We are looking for agents who possess a strong customer focus, willing to take ownership of customer issues and drive them to resolution, you should be comfortable and confident communicating with customers via phone, chat and email and have the ability to break down trouble shooting steps simply and effectively. Note, at the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5weeks). This is an office based role. Key Responsibilities: Diagnostic Skills: You will be responsible for identifying and diagnosing a wide range of technical issues that customers may encounter with their broadband connections. This involves a systematic and analytical approach to understanding the problem's root cause and offering recommendations for fixes. Effective Questioning: To diagnose issues accurately, you will need to ask customers the right questions to gather information. This includes inquiring about the timing of the issue, any recent changes to their setup, and specific devices affected. Your ability to ask probing and relevant questions will help narrow down the problem. Utilizing Tools and Resources: You will have access to various tools and resources designed to aid in troubleshooting. This may include diagnostic software, knowledge databases, you will be trained and proficient in using these resources to assist our customers efficiently. First-Call Resolution: Our goal is to resolve customers' technical issues during their initial contact whenever possible and is our focus. This requires a combination of technical knowledge, communication skill set, problem-solving skills, and a commitment to providing outstanding customer service. Empathy and Communication: While troubleshooting, it's crucial to maintain a high level of empathy and clear communication with customers. Technical jargon should be explained in a way that is easy for customers to understand, and you should exhibit patience and understanding, even when addressing complex issues. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits, and opportunities Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to our online Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our values Our approach is to work guided by our mission, vision, and values. Find a way, Be committed, Do the right thing, Keep it simple.

Berry Recruitment are NOW hiring for a committed and experienced Customer Support Administrator to work for a Market leading organisation in Abingdon, Oxfordshire Role: Customer Support Administrator Location: Abingdon, Oxfordshire Hours: 37.5 per week - 09:00 - 17:30 About the role:As Customer Support Administrator our duties will be: Provided Administrative support to the team and managers.Supporting the sales team with ley tasks including forms and sales presentationsStock AllocationMaintaining customer price lists and customer databaseAssist in managing key customer accounts and order processing.Liaising with the warehouseDealing with New Customer enquiries About you: This role would suit a Sales Administrator or Customer Service Executive with outstanding attention to detail and organisational skills.Confident communicator at all levelsExceptional attention to detail No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.