Average Customer Specialist salary in the UK

Job Title:Customer Retention SpecialistLocation: Leatherhead, SurreyType: Full-Time | Permanent OFFICE BASEDSalary: £28,000 - £32,000 + comms - OTE £32-36,000Reports To: Commercial Director MUST HAVE RETENTION/RENEWALS EXPERIENCE My client is seeking a Customer Retention Specialist to strengthen our relationships with existing clients, reduce churn, and drive renewal success. Role Overview This is a retention-first role focused on engaging with existing customers, ensuring their satisfaction, and encouraging long-term loyalty. You’ll act as a key touchpoint post-sale—working to understand customer needs, address concerns, and offer solutions that support retention and renewal. You’ll also support the finance team by assisting with occasional payment-related queries or follow-ups, but your main objective is to keep our customers happy, engaged, and coming back. Key Responsibilities Customer Retention (Primary Focus) Proactively engage with customers via phone and email to build strong relationships.Identify and address reasons for potential cancellations—offering tailored solutions.Deliver compelling retention offers and product alternatives to meet evolving needs.Track and report retention metrics, customer feedback, and renewal trends.Support onboarding and check-in processes to ensure long-term customer satisfaction.Work closely with the sales, marketing, and service teams to improve customer journeys and retention strategies.Help shape our customer success approach by sharing insights from your conversations. Credit Support (Secondary/Light Support) Assist with occasional follow-up on overdue invoices as part of customer engagement.Help resolve basic account-related queries in collaboration with the finance team.Ensure accurate notes are maintained on customer records related to billing or retention status.Support customer service when necessary Key Skills & Experience Minimum 3 years in a retention or customer success role.A confident communicator with excellent listening and persuasive skills.Natural relationship builder who can stay calm and professional under pressure.Highly organised with strong attention to detail and ability to manage multiple priorities.Customer-first mindset with a proactive, problem-solving approach.Familiarity with CRM and account management tools.Bonus: basic understanding of invoicing or subscription-based services. What We Offer Competitive salary + performance-based bonus20 days holiday + bank holidays (increasing to 25 days with tenure)A friendly, dynamic, and supportive team cultureClear development path with training to boost salary and responsibilityCompany pension schemeRegular social events and team outings If you're passionate about people, persuasive in conversation, and driven by customer success, and fit the criteria and location please apply

Position:Customer Collection SpecialistLocation: Chelmsford, EssexSalary: Starting from £30,000 per annum Overview We are looking for an organised and personable Customer Collection Specialist to support our sales operation. This is a key role focused on preparing delivery, coordinating with internal departments and guiding customers through the final stages of their purchase. Your main goal is to ensure a smooth, informative and memorable experience for each customer, while also handling important administrative processes to support the wider sales function. Key Responsibilities Oversee vehicle collection preparation, including quality checks and readiness.Conduct informative appointments, explaining features, after-sales services, and warranties.Address customer queries during collection and resolve issues promptly.Accurately process and manage sales documentation, including registrations, taxing, and ownership transfers.Schedule collection and coordinate with the sales, service, and parts teams to ensure seamless delivery.Maintain accurate customer records and transaction data in both digital and paper formats.Ensure compliance with internal policies and industry regulations.Provide clear communication from point-of-sale through post-delivery, and report regularly on collection activities. What We're Looking For Background in sales support, administration, or customer service (preferably in the motor trade or Automotive industry).Familiarity with vehicle documentation and ownership processes.Clear and confident communicator, with excellent interpersonal skills.Strong time management and multitasking abilities.Comfortable using office software and admin systems (e.g., Outlook, Excel).Self-motivated with high attention to detail and a proactive attitude. Please note: You must have the right to work in the UK to be considered. HRGO Recruitment is a trusted recruitment agency supporting outstanding companies in the region. This is a permanent position offering a competitive salary based on your experience. We aim to respond to all applications

Customs Clearance Specialist - Freight Forwarder This is an amazing time to join this very established fright forwarding and logistics company with over 50 years of experience in the industry. Multi-model specialist covering both Import & Exports of cargo (Air, Sea Road & Rail). We are seeking a proactive Customs Clearance Specialist with a min of 2 years' experience across all modes of transport to join our team. Role overview: As a Customs Clearance Specialist you will be part of a team responsible for arranging a variety of import clearances for key clients, ensuring prompt processing to maintain a high level of service. Liaising with customers, suppliers, subcontractors to provide necessary information in processing customs clearance accurately and compliantly adhering to HMRC guidelines.Advise on Commodity codes.Offer guidance to customers importing goods into the UK.Raising invoices, including DUTY and VAT invoices, manual calculation of taxes.A proven track record of at leave 2 years working for a small to medium sized freight forwarder.Previous experience in processing and completing entries using CDS, including deep-sea ocean freight clearance or European road freight clearanceConfidence in navigating HMRC online tariffs (UK online trade tariff and other.GOV resources) with a solid understanding of customs commodity codes and procedures.CNS and Destin8 experience - Multi freightStrong attention to detailExcellent communication skillsMS office proficient. Monday to Friday 9am to 5pm Free parking on site. Competitive salary based on experience. For more information, please call East London & Essex office HRGO on or send email to