Average Customer Specialist salary in the UK

Customer Service Specialist (Account Ops)Location: CambridgeJob Type: Full-time, PermanentSalary: £28,000paReed Cambridge are delighted to be working with a long established Cambridgeshire company who are seeking a positive, enthusiastic Customer Service Specialist to enhance their team. This role is ideal for someone eager to advance their career in a dynamic environment, utilising strong communication skills to effectively manage internal and external customer interactions.Day-to-day of the role:Build and maintain relationships with existing customers through teams and email, understanding their business needs.Respond to customer queries, liaise with relevant departments and provide timely feedback or updates.Manage the end-to-end order process including processing changes to purchase orders, scheduling and communicating updates.Collaborate with Production and Purchasing teams to ensure timely completion of customer orders, addressing any shortages or escalations.Handle administrative tasks such as raising credit or debit notes, maintaining accurate system records (price lists, quotes, RFQs, revisions, customer details, BOM and drawing database).Review and update customer order books, process changes and communicate these internally and externally.Resolve daily queries related to the successful delivery of goods.Assist with sales forecasts, job costings, stock takes and audits.Participate in production meetings and suggest solutions to client requests and needs.Required Skills & Qualifications:Highly organised with excellent attention to detail.Proven experience in customer support or sales.Self-motivated and proactive with strong problem-solving skills.High proficiency in Microsoft Excel.Ability to work independently or as part of a team in a fast-paced environment.Understanding of technical drawings (desirable).Experience in a manufacturing environment (desirable).Familiarity with SAP (desirable).Benefits:25 days annual leave plus bank holidays, increasing with long service.Early finish at 12:30 pm every Friday.Private Healthcare & Dental.Income Protection.4X Annual Life Assurance.Access to a Discount Platform.Enhanced Family Leave.Company events.Employee Assistance Programme.Profit Share Bonus.Annual Merit Salary Scheme.If you want to join a team that values integrity, respect and a relentless drive to succeed please submit your CV detailing your relevant experience and why you are interested in this role.

Customer Service SpecialistAnnual Salary: £28,000Location: Wimbledon, Hybrid (1 day in the office, 4 days from home)Job Type: Temp to PermWe are seeking a Customer Service Specialist to serve as the front-line ambassador for our client's business, delivering exceptional customer service experiences. This role involves handling a variety of membership enquiries and issues with professionalism and charisma. The successful candidate will manage our general email inbox, liaise with members and their employers, and handle both telephone and email queries efficiently.Day-to-day of the role:First line respondent for all membership and potential membership telephone enquiries using the Horizon telephone system App.Assess and resolve customer problems or enquiries to ultimate satisfaction, displaying compassion and courtesy.Manage voicemails and proactively return calls or answer queries in a timely manner.Handle general email enquiries, using knowledge of the company and its products to promote offerings.Manage difficult conversations with professionalism, patience, and empathy.Record details of actions taken during telephone conversations/email management for historical records in the members’ database.Administer all aspects of new membership applications, including invoicing and taking payments over the phone.Maintain the accuracy and orderliness of the membership database.Provide reports on membership, workshops, exams, and other events.Support the team with administration of the Moodle-based TPI Learning Hub courses and updating social media and website content.Required Skills & Qualifications:Experience in a highly active customer service environment.Proficient in administration tasks involving written communications and record keeping/data inputting.Excellent customer-centric telephone manner and multi-tasking abilities.Highly computer literate with proficiency in databases, Word, and Excel.Fast, thorough, and accurate administration skills.Ability to follow instructions and learn quickly.High organisational skills and natural efficiency.Desirable:Knowledge of Moodle (training provided if necessary).Experience with social media platforms.Benefits:Hybrid working flexibility (1 day in the office, 4 days from home).Opportunities for permanent employment.Competitive hourly rate.Supportive team environment.To apply for this Customer Service Specialist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Customer Service SpecialistAnnual Salary: £28,000Location: Wimbledon, Hybrid (1 day in the office, 4 days from home)Job Type: Temp to PermWe are seeking a Customer Service Specialist to serve as the front-line ambassador for our client's business, delivering exceptional customer service experiences. This role involves handling a variety of membership enquiries and issues with professionalism and charisma. The successful candidate will manage our general email inbox, liaise with members and their employers, and handle both telephone and email queries efficiently.Day-to-day of the role:First line respondent for all membership and potential membership telephone enquiries using the Horizon telephone system App.Assess and resolve customer problems or enquiries to ultimate satisfaction, displaying compassion and courtesy.Manage voicemails and proactively return calls or answer queries in a timely manner.Handle general email enquiries, using knowledge of the company and its products to promote offerings.Manage difficult conversations with professionalism, patience, and empathy.Record details of actions taken during telephone conversations/email management for historical records in the members’ database.Administer all aspects of new membership applications, including invoicing and taking payments over the phone.Maintain the accuracy and orderliness of the membership database.Provide reports on membership, workshops, exams, and other events.Support the team with administration of the Moodle-based TPI Learning Hub courses and updating social media and website content.Required Skills & Qualifications:Experience in a highly active customer service environment.Proficient in administration tasks involving written communications and record keeping/data inputting.Excellent customer-centric telephone manner and multi-tasking abilities.Highly computer literate with proficiency in databases, Word, and Excel.Fast, thorough, and accurate administration skills.Ability to follow instructions and learn quickly.High organisational skills and natural efficiency.Desirable:Knowledge of Moodle (training provided if necessary).Experience with social media platforms.Benefits:Hybrid working flexibility (1 day in the office, 4 days from home).Opportunities for permanent employment.Competitive hourly rate.Supportive team environment.To apply for this Customer Service Specialist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.