Average Customer Service salary in the UK

Customer Services Administrator Location: Hatfield, Hertfordshire, AL9 5JNSalary: £25K - £26K per annum, DOEContract: Full time, permanentBenefits: Pension Scheme, Paid Sick Pay, 21 days holiday plus public holidays We are Mulmar, we are growing and we want you! With more than 30 years’ experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world’s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers. With an increasing demand for our services, we are recruiting additional customer service administrators to join our busy and expanding team supporting our customers, responding to breakdowns and arranging planned maintenance services. In this role, you will be responsible for: Receiving incoming customer service requests and enquiries.Responding to customer service calls.Logging service requests into our Management Information System, ensuring that call details are accurate and reflective of call type.Planning and allocating customer reactive callouts to field based engineers.Prioritising, scheduling and recording service engineer activities.Monitoring and following up requested information - liaising with customers, service engineers and sales teams.Escalating major issues to managers. To be successful in this role you should have: Essential Experience: Experience in customer services or office administration environment working to timescales essential.Computer literate, preferably with experience in MS Office including Outlook, Word and Excel.Good general knowledge of geographical locations within the UK. It would be great if you had: Experience of service support in maintenance services, logistics or courier services but not essential.Experience in the use of customer databases is advantageous but not essential. If you feel you have the necessary skills and experience to be successful in this role, click on "APPLY" today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.

Robert Half are excited to be working with an industry leading organisation to recruit an Customer Support Officer position, based full-time in office, in Swansea. They are offering abase salary of £22,973 The role will be to support a thriving sales team, handling customers' accounts in an administrative manner and helping customers through the order process, providing excellent customer service throughout their journey. duties: Provide accurate and timely administrative support to the sales teamProvide support to customers, acting as a point of contact and help build customer relationships via telephone and emailPrepare and check customer documentsOrganise and facilitate delivery to customersEnsure systems and records are maintained accuratelyTo assist with and direct incoming telephone calls appropriatelyTo offer additional products to customers requirements:To have excellent organisation and communication skillsTo have a good telephone mannerTo have good IT skills, working with Microsoft programmes including OfficeTo be proactive in your approach by putting customers firstTo ensure the highest standard of courtesy and efficiently in customer contact and communicationAbility to multi-task and work well under pressure at peak timesTo sell our service in a professional manner Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself

This is a fantastic opportunity for a Customer Service Specialist to join a company committed to providing quality, innovative value and logistics services. To meet customers’ requirements for the safe and efficient transport of their cargo effectively and in accordance with company operationprocedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company Fantastic benefits including:Enhanced Annual Leave Entitlement from your start, which increases with length of service / Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars Salary Sacrifice Cycle Scheme / WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents. LifeWorks app for access to cashback and discounts on high street and online brands / Life Insurance and which includes access to expert probate supportEyecare Voucher Scheme Customer Service Specialist requirements include:Strong communication, including writing, speaking and active listening Great customer service skills, including interpersonal conversation, patienceand empathy Good problem-solving and critical thinking skills In-depth knowledge of industry best practices Basic math and accounting skills Organisation, time management and prioritisation abilities Ability to be discreet and maintain the security of client information Effective computer skills to input to use account management software in a timely and efficient manner Excellent knowledge of excel, ideally with Intermediate experience level, ableto use pivot tables and formulas. We look forward to seeing your CV!