Average Customer Service salary in Spalding

Our Customer Service Centre is currently seeking to recruit a Lifeline Customer Service Centre Advisor on a fixed Fixed Term Contract until March 2027 You will receive an excellent salary of £27,401.65 (inc a shift allowance) plus some great benefits We are looking for positive, motivated individuals who are passionate about delivering excellent customer service. You will work as part of the current 24/7 Lifeline monitoring Customer Service Centre team, being the first point of contact for customers for monitoring all alarm systems installed in LHP’s Sheltered Housing Schemes, Telecare equipment installed in customers’ homes and alarm equipment for external contracts, also providing out of hours support to our customers by diagnosing and logging emergency repairs. This role requires a 24/7 rotation on a planned schedule including evening, nights and weekend shifts. This role is based in Boston, Lincolnshire, therefore you would need to live within travelling distance to the office. What are Lincolnshire Housing Partnership like to work for? We’re a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers. As an LHP colleague, you'll receive a whole bunch of benefits, including An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield HealthGreat family leave and maternity policies enhancing colleague well-being and retentionA superb employer salary sacrifices pension scheme with up to 12% paid by LHP24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of serviceA Cycle-to-Work Initiative promoting personal wellbeing and environmental awarenessDiscounted shopping vouchers through Westfield HealthThe ability to earn additional holiday days through full attendanceAbility to purchase additional holidays What will I be responsible for as Lifeline Customer Services Centre Advisor? Monitoring all alarm systems installed in LHP’s Sheltered Housing SchemesManaging test calls for all equipmentCarry out daily checks on sheltered housing residents not having been seen by the visiting Warden and feeding back information on the outcome of callsProvide out of hours support of logging emergency repairLiaise with external agencies and communicate via agreed pathways to Adult Social Care, Doctors, relatives and emergency services about welfare issues or concerns.Provide a Lone Working service to a range of employees and external contractorsProvide appropriate administrative support for the business, ensuring that records are accurate and up to date. What skills, knowledge and experience will I need for a Lifeline Customer Services Centre Advisor? A Passion to work in a fast-paced customer service centre environment.Excellent customer service skillsGood time managementCalm under pressure and able to manage multiple systems.Strong IT skills including use of Office 365 and CRM packagesDemonstrate flexibility and be a team playerExcellent communication skills, including written and verbal proficiency. What opportunities will I have for progression from a Lifeline Customer Service Centre advisor We are committed to investing in the development of our employees to enable them to realise their potential. There are many opportunities that we will provide you with to enhance your skills and assist in your career progression. We measure our success within this area by the number of internal promotions that we can achieve and our ability to retain our best talent. The natural career progression routes that would be applicable to your role are Neighbourhood Officer, Customer Service Centre Team Leader & Customer Services Manager. How do I apply? Please upload your most recent CV and include a brief supporting statement that highlights the skills and experience you bring, specifically those that align with the key responsibilities outlined in the job description. Interviews will take place in Boston, (Lincolnshire) on the 26th of November

We’re looking for friendly, reliable people to join our Replenishment team, working on the shop floor to keep our shelves fully stocked with all of our wonderful fresh and ambient products. You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly - all to make sure our customers can get what they need, when they need it. Shifts can start from 4am for this role, so please keep this in mind when you're submitting your application. You’ll also be trained to support other parts of the store, like our famous Market Street or Customer Service teams, so this is a great role for a team player who is ready to help wherever you’re needed. More about our perks Fully flexible shift patterns Six weeks holiday (including bank holidays) 15% discount in our supermarkets and convenience stores available from the day you join us Additional 10% discount card for a Friend or Family member Career progression and development opportunities Subsidised in store cafe or shop floor ranges Competitive pension and life assurance Healthcare/Well-being benefits including Aviva Digital GP Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more Optional Payroll charity donations A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave About you We’re looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for: Helpful and friendly approach Enjoys staying active and being hands-on Works well in a busy, structured environment Comfortable using equipment safely and following processes Loves to help support our customers and resolve their queries Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety. About us We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you… We're Foodmakers and Shopkeepers and together, we make Morrisons. Find out more about working in Retail at Morrisons here. What happens next? Click apply to join our team – it only takes a couple of minutes. We’ll be in touch soon, so keep an eye on your phone and emails. Have questions about the role or application process? Visit our FAQs page for answers to the most common queries.

Purpose of the Role We are seeking a proactive and detail-oriented Customer Services Assistant to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support to ensure a positive and satisfying experience. This role requires excellent communication skills, a patient and empathetic approach, and the ability to work effectively in a fast-paced environment The position requires working every other weekend Saturdays 10am – 4pm and Sundays 10:30am – 4pm. Some additional weekends cover will be required to cover the other Customer Services Assistants holidays. Key Responsibilities To undertake a range of duties inclusive of: Manning our Information Point during our busiest trading period, respond to customer inquiries and concerns via various channels, including phone & emailGreeting coaches coming into the Centre and answering any queries from Passengers, provide accurate and comprehensive information about our products & services within the CentreHelping with customer parking queries and validations Diagnose, troubleshoot, and resolve customer issues in a timely and efficient manner, escalating complex problems to the appropriate team members or management when necessary.Gather and document customer feedback to help improve our products and services.Ensure all customer interactions comply with company policies and service standards.Completing wheelchair bookings within the Centre Greeting visitors to our Events, scanning tickets and answering any questions Being a presence in the Gardens during any events and to help any visitors with any queries To undertake any other reasonable duties/request that commensurate with this position as designated by the Site Supervisor, Operations Manager or any other person in the Savills Management Team. Person specification: Proven experience in a customer service or customer-facing role.Excellent verbal and written communication skills with a professional and friendly demeanor.A genuine desire to help others and the ability to remain calm and composed under pressure.Strong analytical and problem-solving skills with a keen eye for detail.Comfortable using computer software, email platforms, and other digital communication tools.Ability to work effectively both independently and as part of a team.Flexibility to adapt to changing priorities and new challenges.Strong organisational skills and the ability to multitask effectively. Health and Safety To take reasonable care of your own health and safety.To take reasonable care not to put colleagues, members of public and others at risk by what you do or do not do in the course of your work.To not interfere with, or misuse anything that's been provided for your health, safety or welfare.To report any accidents/incidents that your are involved within (personal or third-party) to your line manager immediately.To report any injuries, strains or illnesses you suffer as a result of doing your work activit to your line manager immediately.To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering an injury.To inform your line manager if you take medication may have an impact on your safety and that of others (i.e. drowsiness, confusion, sight I hearing impairment, etc.To ensure that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety you must inform your line manager.To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies. To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied. Other To contribute to the development and implementation of the overall ethos/work/aims of Savills Management Resources & Springfields Designer Outlet & Leisure.To work in accordance with site policies and procedures.To liaise and communicate with other colleagues as needed. Skills, Knowledge and Experience Experience of working in a fast-paced, customer-facing environment. Previous experience within the retail (or similar) industry. Full UK Driving Licence (preferred) Hours: 11.5hrs every other weekend. Average 5.75hrs per week. Salary: £12.39 per Hour #LI-DNI Please see our Benefits Booklet for more information.