Average Customer Service salary in the UK

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience.How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.What you’ll bring• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.• Have a flair for understanding what customers need and the best way to support them with their current and future goals.• Ability to help answer questions and sort out problems.?• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.Location • Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.What we offer in returnWe’ll pay you a base salary of £27,800 from day one, and an excellent benefits package which includes:• Extra 9% of your salary (£2,502) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)• Variable Pay Award (5%/£1,390 (on target) based on company performance.• Fantastic company pension - TSB contributing up to 13%• 25 days holidays (plus bank holidays)• Private Healthcare

Job Title: Customer Service ExecutiveLocation: Brentwood, Essex (Office Based)Salary: Starting from £27,300 depending on experienceJob Type: Full Time, PermanentMUST DRIVE/HAVE ACCESS TO OWN VEHICLE DUE TO NO PUBLIC TRANSPORT TO OFFICE LOCATIONWho are Zest Recycling?We're a recycling and waste management broker that isn't afraid to do things differently. From hospitality to healthcare, we work with companies spanning a range of different sectors, offering a fresh, new perspective on long-standing waste management problems helping them to become an environmental leader in their sector.At Zest Recycle, it all starts with collaboration. To us, partnerships with our customers are everything, and therefore key to our success are professional and customer-oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team.The Role:The Customer Service Executive role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides general administrative duties, research, quote preparation and carrying out other duties that allow the sales team to focus on selling and the Account Managers to support the accounts.Handle routine telephone and email enquiries using Hubspot and processing orders via Weighsoft with supervision or direction as required from the Customer Servivce ManagerEscalate unusual or complex telephone and email enquiriesRecord customer queries and complaints using HubspotUpdate and amend service schedulesLiaise with service providers over day-to-day operationsLiaise with the Finance department, customers and suppliers to resolve invoice queries and seek supervision as requiredPrepare quotations with direction from the Customer Service ManagerSource solutions for new waste streams with direction from the Customer Service ManagerLiaise with relevant individuals re new enquiries/orders to be fulfilledUnder the direction of the Customer Service Manager, research new solutions to different customer requestsFulfil customers' administrative processes which may include attendance at sites to assist with planning meetingsSet up new supplier accountsLiaise with Account Managers for advice and support on client accountsSupporting Month-end invoice process ensuring supplier information is obtained on time (e.g. weights)Skills & Experience Required:Previous office administration and excellent organisational skills. Experienced in working with senior individualsExperience in providing customer serviceExperience of working in an extremely busy, fast paced and demanding environmentExcellent PC literacy with an advanced knowledge of Microsoft Office Suite and Hubspot or a similar "ticketing" systemThe individual must be a self-starter who demonstrates initiative and can be pro-active. The ability to multi-task is also essentialExcellent communication skills both written and verbal that enables the individual to quickly establish respect within the teamThe individual must be able to plan and be able to organise themselves so that they can balance the needs and priorities of the different areas of the roleWillingness and aptitude to grow the role to take on new challengesWorking hours are Monday to Friday 8am to 5pm based in our Brentwood officeBenefits:As part of the Zest Team, you will receive:A competitive salary25 days holiday plus bank holidaysPensionEmployee of the Month/Monthly Star Award programmeFree parking on-siteActive company social programmePlease Note:NO AGENCIESAre you ready to become part of our team of dedicated individuals who collectively ensure the success of Zest Recycling and set us apart from our competitors? If so, please hit the APPLY button to get started!Please click on the APPLY button to send your CV for this role.Candidates with the experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative may also be considered for this role will be considered for this role.

.Description: Fantastic customer services roles here working for a wonderful company based in Redhill. Lots of opportunities for candidates who show enthusiasm and promise.The RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.Performance Objectives:Excellence * Forward on escalated calls in the correct manner * Maintain and develop knowledge of pension schemesPeople * Provide support to the administration team * Support team members during busy periods * Work as part of an effective team Clients * Answer the phones and respond to members queries to set service standards * Provide an efficient, professional service to meet all client/members' needs * Make outbound calls when requiredFinancial * Hit individual (KPI of 50 calls per day) * Ensure timely completion of timesheetsThe three largest markets are Germany, UK and US. We have worked with some of the world's leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.Minimum Criteria & Skills:Essential * Able to work to a high level of accuracy * Able to work well under pressure and meet targets * Interpersonal skills to include good written and verbal communication * Computer literate * Excellent customer service skills and a positive, customer focused attitude Advantageous * Experience in either DB or DC pensions administration would be an advantage but absolutely not essential and training given * Experience working within a contact centre would be an advantage