Average Customer Service salary in Manchester

My client is seeking a motivated and customer-focused Customer Service Advisor to join our team in Bury. Working within the utilities sector (energy, water, or gas), you will be the first point of contact for customers, delivering a high standard of service and support across a range of enquiries.Key ResponsibilitiesHandle inbound and outbound customer calls, emails, and online enquiriesResolve customer queries relating to billing, accounts, meter readings, and service issuesProvide clear and accurate information regarding tariffs, usage, and servicesSupport customers with payment plans and account managementLog all customer interactions accurately on internal systemsEscalate complex or unresolved issues to relevant departmentsEnsure compliance with industry regulations and company policiesDeliver excellent customer service in line with company standards and KPIsKey Skills & ExperiencePrevious experience in a customer service or contact centre roleExcellent communication and interpersonal skillsAbility to manage a high volume of enquiries in a fast-paced environmentStrong problem-solving skills and attention to detailGood IT skills, including experience with CRM systemsDesirable ExperienceExperience within the utilities sector (energy, water, or gas)Knowledge of billing systems or regulatory frameworksExperience handling complaints or vulnerable customersPersonal AttributesCustomer-focused with a positive, empathetic approachReliable, organised, and able to prioritise workloadTeam player with a proactive mindsetEager to learn and develop within the roleWhat is on offerCompetitive salary and benefits package including a bonusFull training and ongoing supportOpportunities for career progression within the utilities sectorSupportive and collaborative team environmentApply now to join a growing organisation and build your career within the customer service sector

Adecco are recruiting a Customer Service Advisor to support patients throughout their treatment journey. This opportunity is perfect for someone who prides themselves on delivering excellent service in a patient-focused environment.Duties:Handling scripted inbound and outbound calls with professionalismManaging referrals and assisting patients in booking eye operationsCompleting patient pre-assessment checksConducting follow-up assessments to support aftercareData entry, ensuring accurate and timely updatesHandling confidential patient information in line with data protection guidelinesRequirements:Excellent telephone mannerStrong patience and empathy when speaking with patientsConfident and clear communication skillsComputer literate and comfortable navigating multiple systemsAbility to follow scripts and processes accuratelyReliable, organised, with high attention to detailAbility to work with confidential data responsibly and securelyAdditional InformationLocation: Bolton (15-minute walk from Bolton Train Station)Start Date: 16th MarchDays: Monday to FridayHours: 8 hours per day between 8am-6pm, 30-minute lunch breakPay Rate: £12.21 per hourDuration: Approx. 2-month assignment, with potential to extendAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Customer Service Representative Duration: 12 months, potential to go perm Location: Manchester/Hybrid (four days per week in the office, one day WFH)Salary: 31500 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.Ready to build a career with one of the UK's most recognised financial institutions? We're recruiting confident and customer-focused individuals to join a dedicated customer operations team supporting shareholders and clients. This opportunity offers structured training, ongoing development, and a clear pathway into a permanent role.The OpportunityAs a key member of the support team, you'll act as the first point of contact for customers, delivering knowledgeable guidance and resolving queries with efficiency and care. You'll play an important role in creating positive experiences while ensuring processes are followed accurately and compliantly.Your ResponsibilitiesRespond to customer calls, providing clear information and practical solutionsReview and investigate account queries or discrepancies with precisionCarry out telephone-based trading instructions in line with company proceduresLiaise with internal departments to resolve more complex mattersManage outstanding cases and ensure all actions are completed promptlyAbout YouProven experience supporting customers across multiple channels including phone, email, and live chatStrong communication skills with a friendly, professional mannerNaturally helpful with a customer-first approachConfident problem solver who takes responsibility for outcomesPositive attitude with the ambition to develop within financial servicesWhat's in It for YouFlexible hybrid working pattern (home and office)Comprehensive training and continuous coachingClear career pathways and long-term opportunitiesWelcoming, team-oriented culture that recognises successIf you're looking for a role where you can make a real difference while growing your career, we'd love to hear from you.Apply today and start your journey in financial services.How to Apply:To apply for this opportunity, please apply with an up-to-date CV.Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.Pontoon is an equal opportunities employer and an employment consultancy.