Customer Service
My client is seeking a motivated and customer-focused Customer Service Advisor to join our team in Bury. Working within the utilities sector (energy, water, or gas), you will be the first point of contact for customers, delivering a high standard of service and support across a range of enquiries.Key ResponsibilitiesHandle inbound and outbound customer calls, emails, and online enquiriesResolve customer queries relating to billing, accounts, meter readings, and service issuesProvide clear and accurate information regarding tariffs, usage, and servicesSupport customers with payment plans and account managementLog all customer interactions accurately on internal systemsEscalate complex or unresolved issues to relevant departmentsEnsure compliance with industry regulations and company policiesDeliver excellent customer service in line with company standards and KPIsKey Skills & ExperiencePrevious experience in a customer service or contact centre roleExcellent communication and interpersonal skillsAbility to manage a high volume of enquiries in a fast-paced environmentStrong problem-solving skills and attention to detailGood IT skills, including experience with CRM systemsDesirable ExperienceExperience within the utilities sector (energy, water, or gas)Knowledge of billing systems or regulatory frameworksExperience handling complaints or vulnerable customersPersonal AttributesCustomer-focused with a positive, empathetic approachReliable, organised, and able to prioritise workloadTeam player with a proactive mindsetEager to learn and develop within the roleWhat is on offerCompetitive salary and benefits package including a bonusFull training and ongoing supportOpportunities for career progression within the utilities sectorSupportive and collaborative team environmentApply now to join a growing organisation and build your career within the customer service sector
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