Average Customer Service salary in London

The Role: Heavily involved with queries on a day to day basis, managing all communication related to work-files, ensuring shipments are not left pending for too long. The role is to ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department. Duties Preparing pre-alerts, liaising with customers to prepare work-filesCreating work-files for the customs team to complete entries onKeeping origin offices informed regarding any issues on shipmentsTrack and trace all shipmentsObtain pins from carriers for haulageArranging deliveries with hauliersManage KPI's for Key accountsComplete delivery checksComplete invoicing on all shipmentsPassing invoices to account department for payment THe successful candadite will need to go through a relevent security check including a 5 years empoylent history check

We are looking for a skilled Customer Service Representative to join our team. The primary role is to be the first point of contact for our consumers, retail partners and sales representatives, providing exceptional customer service. Role overview: You will work alongside our fulfilment and customer service team and report into the Chief Commercial Officer and indirectly to the VP of our US business. This role is responsible for delivering exceptional customer service to consumers, retail partners and sales representatives by meeting and exceeding their individual needs and expectations. Key responsibilities: Be a brand ambassador with customers and sales representatives promoting the company, product and key selling features. Suggest products and offer alternativesExceptional phone and email support for customers, sales representatives and end consumersDocument customer updates and interactionsProvide timely communications to accounts, warehouse, sales representatives and team membersWork with sales team members on opening new accountsAssist with key account set up sheets and marketing image requestsSet up new accounts, including access to ordering systemUnderstand and communicate key account requirementsProvide intratrade catalog updates Order management from entry to delivery Communicate with both sales, customers and consumers regarding order status Order entryCustomer order and return queries, amendments and cancellationsInventory allocationEDI order managementSamples/replacementsBackorder releases Collaborate with operational team on inbound logisticsProcess returns and damages and action with replacements or credits Education: Bachelor’s degree preferred Job Requirements: A minimum of 2 years’ experience in customer service, preferably in premium or luxury goods.Understanding of online and offline retail environmentsCommitment to customer satisfaction and a willingness to get things doneCan do attitude with a pleasant and calm demeanerAbility to multitask and work in a fast-paced environmentStrong detail orientation and written communication skillsExcellent written and verbal communication skills and phone etiquettePossess strong work ethic and team player mentalityProficient with MS office applications, including Outlook, Excel, Word and morePreferred experience with ERP/CRM systemsPerform all other duties as assigned What We Offer: A competitive salaryWorking with a friendly and creative teamThe chance to be a pivotal playerOpportunities for professional growth and development

An established online retailer is currently looking for a Customer Service Administrator to join their team. The Customer Service Administrator role involves booking appointments for fitters, managing the appointment diary and carrying out a range of administrative tasks. Salary: Up to £23,000Must be available for an immediate startOffice based role Customer Service Administrator responsibilities: Managing inbound calls from customers regarding a range of products and servicesMaking outbound calls to increase orders and brand awarenessBooking relevant appointments on behalf of the fitting teamEnsuring all calls are answered efficiently and queries dealt withMonitoring and managing the in-house email inbox, responding to new and existing enquiriesArranging provision of documents on behalf of the wider team Customer Service Administrator skills/competencies: Competent telephone manner, proactive, with the ability to forge excellent working relationships with customersExcellent organisational skills both written and verbal Apply today!