Average Customer Service salary in Gateshead

Are you an experienced Customer Service Executive looking for a new challenge? If you enjoy speaking to customers, helping them with their existing bookings and ensuring their cruise holiday exceeds their expectations, then we’ve a fabulous opportunity for you as our award winning client looks for full & part-time Customer Service Executives to join their growing team. Our ideal candidates will have previous experience gained within the cruise sector, strong communication skills, a proactive approach to problem solving and a "can-do" attitude. You’ll be compassionate, caring and able to work in a fast paced environment. If this sounds like you then we’d love to hear from you! On offer is a competitive salary, sociable working hours, Mon - Sat 9am - 5.30pm with benefits such as discounted personal travel, private healthcare and fam trips. This role can be fully Homeworking/Hybrid or Office based in the Glasgow area. For more information on this fantastic opportunity, please see our website or apply online. Role of a Customer Service Executive: Amending existing bookings including upgrades and cancellationsAssisting customers after booking and before travelComplaint handling and finding solutions to customers queriesSupporting other departments with customer service issuesExternal communication with suppliers Inbound and outbound callingUpholding the companies core values at all times Skills required for the role: Recent experience of working within the cruise industry - essentialAble to communicate effectively across a multitude of channelsCan work in a fast paced environmentTenacious and driven to find solutionsGreat interpersonal skills, confident telephone manner with the ability to show empathyWell-travelled with excellent knowledge of world-wide destinations and cruises If you’re interested in learning more about this Customer Service Executive role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

Customer Service Advisor - Gateshead Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environmenwhere every day brings new challenges? Join a dynamic customer-focused team that values your input and creativity in problem-solving. An exciting opportunity has arisen for a Customer Service Advisor to become part of a well-respected organisation dedicated to enhancing customer satisfaction and building lasting relationships. Hybrid working: Monday, Thursdays and Fridays working from home. Tuesdays and Wednesdays - Office based. As a Customer Service Advisor, you will play a pivotal role in ensuring that every customer feels valued and heard. Your primary responsibilities will include: Responding promptly and effectively to customer inquiries via various communication channels, including phone, email, and live chat.Delivering outstanding service while actively listening to customer needs and providing tailored solutions.Building rapport with customers, ensuring a positive experience that encourages loyalty.Identifying and resolving issues, whether they are simple queries or more complex concerns, with empathy and efficiency.Collaborating closely with team members and other departments to ensure a seamless customer experience, sharing insights and feedback to enhance service delivery.Maintaining comprehensive knowledge of products and services to provide accurate information and recommendations to customers.Documenting interactions and keeping accurate records to track customer feedback effectively. The ideal candidate will demonstrate: A passion for customer service and a genuine desire to assist others.Excellent communication skills, both verbal and written, with the ability to convey information clearly and concisely.Strong problem-solving skills, demonstrating a proactive approach to resolving customer challenges.Ability to work collaboratively as part of a team while showing initiative and independence when needed.Organisational skills and the ability to manage time effectively in a busy environment.Previous experience in a customer service role, preferably within a similar industry.A positive attitude and resilience in the face of challenges. Becoming a part of this organisation means joining a community that fosters growth, inclusion, and respect. They believe that diversity strengthens their workforce, and they welcome applications from all backgrounds and experiences. Candidates will enjoy: A supportive environment that values work-life balance and offers flexible working arrangements.Opportunities for professional development and career advancement through training and mentorship programmes.A vibrant workplace culture that prioritises employee wellbeing and engagement.A comprehensive benefits package, including health insurance, paid time off, and more. We look forward to hearing from you. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service ManagerLeading Manufacturer - B2B customers£40,000 - £50,000 doeOutskirts of Newcastle Client Details Page Group are delighted to be working in partnership with a leading manufacturer who supply products to B2B customer both in the UK and Europe. Based in Newcastle, they are now looking for a Customer Service Manager to join the team Description Lead and manage the internal customer service team supporting customers via phone and emailEnsure a world class level of service is provided to B2B customer - both UK and ExportManage end to end order process from initial order progressing through to dispatch and delivery, working across all touch-points throughout the journeyEnsure customers are kept fully informed of any changes around their orderWork closely with production and planning to manage lead times and help create a dispatch planWork closely with in house and 3rd party logistics to arrange the smooth movement of goods including creation of export documentationReview and improve process and procedures where required that drive positive outcomes across efficiency, customer satisfaction and costSupport dales function with admin, pricing and customer support where requiredCreate and present reports around customer behaviour, to drive strategic decision making Profile Experience in a similar customer service management roleExperience within a manufacturing, supply chain or export focused businessStrong customer centric approachAbility to motivate and inspire othersExport knowledge (desirable) Job Offer This is an amazing opportunity to join an industry leading manufacturing business at their office on the Outskirts of Newcastle. Working Monday to Friday - 08-30 - 17-00 on site Generous salary on offer of up to £50,000 depending on experience along with excellent company benefits