Average Customer Service salary in Edinburgh

Customer Service Operative Edinburgh Bus Station Shift Pattern: 7 days on, 3 off. Then 7 days on 4 off. Working on rotation between or Rate of pay:Weekday Standard - £14.51Weekday unsociable (Monday – Friday 6am-7am, 9pm – 12am) - £18.56Weekend standard (Sat&Sun, 7am-9pm) - £17.63Weekend unsociable (Sat&Sun 6am-7am, 9pm-12am) – £21.68You must be fully flexible to work Monday to Sunday.Duration: Ongoing temporary assignmentUp to 33 days holiday per yearFull training will be provided. Opportunities for First Aid training, Overtime availableThe Customer Service Operative will:Managing live traffic movementsService provision to users of the bus stationEnsuring that all facilities and areas of the bus station are in a safe and clean conditionAssist in managing/developing and improving services and facilities at the bus stationEnsuring that agreed levels of service are maintainedFull training will be providedWhat we are looking for:Ability to work within a team environment, with both internal and external partnersAbility to interact with users of the bus station and provide clear and accurate information on servicesHigh level of customer serviceStrong problem solving skills A degree of tact, diplomacy and sensitivity, both personal and political natureA can-do attitudeLiteracy and strong IT knowledgeStrong communication skillsExcellent awareness of Health and Safety requirements Preferably experience of working within a live traffic environmentPersonal attributes:Well presentedEnthusiasticResilientMotivated and eager to work to high standards during all shiftsGood listening skillsWork using your own initiative or as part of a teamHighly reliableExcellent observation skills due to the high level of health and safety requirementsApply Now!

Russian Speaking Customer Service AdvisorAre you fluent in Russian and English and looking for a customer service role with a genuine work-life balance? I'm currently recruiting for a Russian Speaking Customer Service Advisor to join a leading travel business based in Edinburgh City Centre.What's on offer?Salary: £26,800 + £1,000 annual language bonusHours: Monday to Friday, 8:00am - 4:30pm (no evenings or weekends!)Location: Edinburgh City Centre - just a 10-minute walk from the train stationThe RoleAs a Russian Speaking Customer Service Advisor, you'll be supporting travel customers across phone, live chat and email, taking ownership of each query from start to finish. Working as part of a supportive, high-performing team, you'll help deliver an outstanding customer experience while working towards key performance measures such as Customer Satisfaction (CSAT), Quality Assurance (QA) and Average Handling Time (AHT).What We're Looking For in a Russian Speaking Customer Service AdvisorFluent in Russian and English (spoken and written)Previous customer service or contact centre experienceStrong communication and problem-solving skillsComfortable multitasking across multiple systemsPassionate about delivering exceptional customer experiencesBenefits£26,800 salary plus £1,000 language bonusMonday to Friday working patternGenerous annual leavePerformance-related bonusesTravel perks and discountsHybrid working opportunities (performance-based)Excellent training and genuine career progressionIf you're looking for a Russian Customer Service role that combines customer service, languages and career development, without weekend shifts, I'd love to hear from you. Apply today or send me a message for more information.Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Russian Speaking Customer Service AdvisorEdinburgh – Office Based£26,800Monday–Friday, 8:00am–4:30pm Love travel? Fluent in Russian? Ready to build a career in customer service?We’re looking for a Russian Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace.If you’re passionate about delivering exceptional service and want to work in a role where no two days are the same—this could be for you. What’s in it for you?33 days annual leaveMonthly performance-based bonusFree on-site gymHealth cash planEmployee wellbeing & assistance programmeEnhanced sick payLife & health insuranceEnhanced maternity, paternity & adoption policiesOngoing training & career developmentRegular team events & incentivesRefer-a-friend bonus scheme The RoleAs a Russian Speaking Customer Service Advisor, you’ll be the first point of contact for customers, supporting them with travel-related queries across multiple channels.Your day-to-day will include:Handling customer enquiries via phone, email, and live chatProviding solutions with empathy, professionalism, and efficiencyBuilding rapport and delivering a personalised customer experienceStaying up to date with company promotions and policiesWorking collaboratively with your team and contributing to a positive environment What we’re looking forFluent Russian and English (essential)Previous customer service experienceStrong communication and interpersonal skillsConfident using Microsoft Office and handling written communicationA calm, solution-focused approach under pressurePositive attitude with a genuine passion for helping customers Why apply?This is more than just a customer service role, it’s a chance to join a company that invests in its people, offers real progression, and creates a workplace where you’ll feel valued every day.Apply now to start your journey in a rewarding, travel-focused customer service career in Edinburgh.