Average Customer Service salary in Birkenhead

Job Title: Customer Service Representative Location: Liverpool - Mersey Chambers with Hybrid Working Salary: £25,877 - £27,515 plus up to £2,000 performance-related bonus Job Type: Permanent, Full Time Working hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns Early Shift: 08:30am - 17:00pm Mid Shift: 9:00am - 17:30pmLate Shift: 10:00am - 18:30pm An Exciting Opportunity to Kickstart Your Career in Insurance! Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey! What You'll Be Doing: Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary!Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standardsTurning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skillsHandling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policiesProviding VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazingBeing a Brand Ambassador: You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with What We're looking for: Motivation & Drive: You're passionate about providing exceptional service, tackling challenges head-on, and continuously improvingStrong Communication Skills: You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valuedEmpathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra careGoal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal bestAttention to Detail: Accuracy matters - and you've got an eye for it when it comes to managing insurance policies Why This Opportunity is So Exciting: Career Growth with Pay Increases: Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay!Join an Amazing Team: You won't just be another employee - you'll be part of a team that's supportive, friendly, and always pushing each other to be betterEndless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, there's always a chance to level upA Fun and Dynamic Environment: This isn't your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each otherWe challenge the status quoWe succeed when we help those around us succeedWe decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & more A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click theAPPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Service Assistant, Customer Service Executive may also be considered for this role.

Customer Service Advisor Are you looking for temporary work in Birkenhead for at least 3 months? If you are passionate about helping customers, building genuine relationships and problem solving under pressure, Red wants to speak to you. Red Recruitment is recruiting Customer Service Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsourcers on a temporary basis. This role will be answering inbound customer service calls and supporting customers to resolve their queries. The hourly rate is £12.21 per hour and this is a full-time, office-based role. The start date for this role is 23rd February for a 3 month period with the potential to progress into a permanent role. Benefits and Package for a Customer Service Advisor: Salary: £12.21 per hourHours: 40 hours per week: Monday to Friday, 8am - 8pm, Saturday and Sunday 8am - 6pm, Contract Type: TemporaryLocation: BirkenheadStart date: 23rd FebruaryFull training is providedYou will be working for a friendly and supportive team Key Responsibilities of a Customer Service Advisor: Create lasting connections with customers, making each interaction memorable and impactful.Provide detailed information to ensure customers feel informed and valued and offer support to vulnerable customers.Meet, exceed and keep track of performance targets and SLAs, contributing to the team's success.Be the go-to source for customer inquiries, complaints etc. providing top-tier support and resolving issues effectively.Tailor your communication style to meet customer needs, using active listening to identify gaps and convey information effectively.Use various IT systems to handle customer queries and ensure smooth processing of requests.Carry out customer service activities ensuring adherence to processes, procedures, standards, and FCA regulations. Key Skills and Experience of a Customer Service Advisor: Exceptional communication skills to captivate and engage customers.Strong computer skills and proficiency with various IT systems.A natural ability and genuine desire to help customers.Thrive in a fast-paced environment, staying calm under pressure.Stay organised with a positive, can-do attitude towards customer service.Approach problems with a logical mindset and find effective solutions.Work well within a team and individually, maintaining a professional and confident demeanour.Possess a keen attention to detail, ensuring accuracy in every task and interaction. If you are interested in this temporary position and have a desire to provide customer service on the telephone, Red would love to speak with you! Please apply now! Red Recruitment (Business)

Customer Service Advisor Are you looking for temporary work in Birkenhead for at least 3 weeks with the potential to extend if performing well within the role? If you are passionate about helping customers and would like to service customers of a well-known household brand, Red wants to speak with you! Red Recruitment is recruiting Webchat Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsourcers on a temporary basis. This role will be working on behalf of an international gifting platform where you will be responding to customer chat messages. This role will mainly be Web chat based however may involve some telephone calls. The hourly rate is £12.21 per hour and this is a full-time, office-based role Monday to Sunday 9am - 6pm (40 hours per week). Benefits and Package for a Customer Service Advisor: Salary: £12.21 per hourHours: Monday to Sunday, 9am - 6pm, 40 hours per week (2 in 4 weekend days)Contract Type: TemporaryLocation: BirkenheadStart date: ASAPOne week's Full training is providedYou will be working for a friendly and supportive team Key Responsibilities of a Customer Service Advisor: Responding to customer queries via online chat serviceEnsuring all customer queries are responded to in a timely mannerEscalating any urgent customer queries to the relevant teamEnsuring all messages are friendly, informative and are written out correctlyProviding excellent customer service at all times and representing this fantastic brand with excellence Key Skills and Experience of a Customer Service Advisor: You should have a clear desire to work in customer serviceYou should be passionate about helping customers to a high levelYou must have excellent communication skillsBeing reliable is essentialBeing IT proficient is required as you will be using various systems If you are interested in this temporary position and have a desire to provide customer service on the telephone, Red would love to speak with you! Please apply now! Red Recruitment (Business)