Average Customer Service salary in Basingstoke

What is a CustomerService Advisor at Sovereign Network Group? OurCustomer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries. Our current positions are for full time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office then we can offer you hybrid working. We offer a starting salary of £23,088. As you grow your skills in the Contact Services Team you will have the opportunity to be part of our progression programme which offers additionalresponsibility and training as well as an increase in salary. What we look for We are looking for people with great customer service skills who have the ability to actively listenOur calls can be complex and difficult so you will need to be resilient.We need you to have good computer literacy. We use multiple systems which you will be using while talking to our customers.The ability to turn a problem in to a solution.Empathy and a passion for helping peopleThe ability to connect and communicate with colleagues across the businessThe majority of our customers call about repairs, so an understanding of whatcan happen in a home is an advantage. What we offer you As a member of the Customer Services Team you will be part of an engaging, friendly and supportiveworkingenvironment. Your Team Manager will be focussed on bringing out the best in you, giving back what you put in. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: £450 yearly flexible benefit pot to use against benefits of your choiceFlexible working25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)A chance to buy or sell holiday as part of our flexible benefits packageA generous pension scheme matching up to 12%Life cover as soon as you join usYou will be a part of ourRecognition scheme where you can be gifted retail vouchersA range of wellbeing discounts including Gym MembershipsA wide selection of other benefits available Our head office in Basing View, Basingstoke offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment. There is even free tea and coffee and a subsidised café! About us It's an exciting time to be a part of the team as Sovereign have joined forceswith Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, ourcustomers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in ourcommunities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Customer Service Executive Location: Hook Salary: £28,000 + 10% discretionary bonus Shifts: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00 My client who are based in Hook are seeking a Customer Experience Executive to join their fast growing team. To apply for this role you will need experience working within a busy contact centre, proven customer service experience and the ability to work in a fast paced environment Daily Duties To deliver a customer obsessed approach through every interaction ensuring the Customer gets a true understanding of the purpose of cinch. The role holder will achieve this through engaging Customer conversations and handling any Customer barriers to purchase. The role holder will have a passion for providing excellent service to Customers and be able to demonstrate and be proud of their success stories Your core responsibility will be handling queries from our customers through email, calls and live chat. This will be both outbound and inbound contact. You will be looking for ways to improve customer satisfaction by proactively managing Customer needs and highlighting opportunities for development. As an executive in an exciting, transformational brand you’ll be one of the only touch points to our Customers. Your ability to build relationships with those Customers and internal colleagues is vital to your success in your role. Knowledge and Experience Experience in Zendesk product solutions would be desirable, but not a necessity. Proven track record of achieving and exceeding customer service and productivity KPIs. Experience in both customer services & financial services would be desirable. Proven ability to building strong working relationships Experience in sales through service would be desirable. Customer obsessed, determined to deliver world class service Calm, engaging but assertive personality to deliver a resolution Excellent attention to detail Confident in leading through ambiguity in a fast-paced environment

Confident Customer Service Executive required to join our international client's export sales team! 25k pa plus company bonus, plus regular pay reviews and progression opportunities, flexible starting times, 24 days annual leave plus bank holidays and much more!So, if you're someone who is motivated by learning new skills and processes and wants to make an impact on a business where you can build your career, then you're exactly who our client is looking for. Full training is provided - all you need to bring is enthusiasm, a hunger for learning and excellent customer service skills!As the Customer Service Executive, you will enjoy a benefits package covering:• Working hours with flexible start times: Monday Friday either 8.30 am 5.00pm (1 hour lunch break) or 9.00 am 5.00 pm (30 minutes lunch break)• A salary of 25k pa plus a company bonus• 24 days annual leave plus bank holidays• Life insurance• Regular pay reviews and lots of room for progression• Company events and working in a lovely, close-knit team!• An interesting, vibrant and international working environment and clients• Recently refurbished, modern offices in BasingstokeAs the Customer Service Executive, you will be:• Working within the UK and Export team, liaising with global customers, e.g. taking their orders, handling their queries, dealing with delivery issues etc• Receiving and approving customers' orders, keeping customers proactively informed and updated at all times• Identifying ordering gaps with active and inactive customers and utilising these opportunities to upsell and cross-sell to them• Staying updated with international export rules and legislationsWho we're looking for:The ideal candidate will have had previous export or purchasing experience, however this is not essential and our client is happy to trainEssential for this role are outstanding written and spoken communication skills, previous office-based customer service experience, a hunger and passion to learn elements of the job that are new to you and a confidence to be able to utilise opportunities to upsell and cross-sell to your customer accounts. If you can speak additional languages such as German, French, Italian or Spanish, this would be advantageous.If you're passionate about providing an outstanding customer experience and are ready for a challenge, we'd love to hear from you!HOW DO I APPLY?If you are interested in applying for this Customer Service Executive opportunity please use the link, or give one of our friendly team a call on our Basingstoke office telephone number.If this is not the job for you, but you know someone who might be interested, please get in touch and take advantage of our fantastic RECOMMEND A FRIEND' scheme. Call us TODAY for more details.By applying for this role your details will be submitted to Priority Appointments. Our Privacy Policy explains how we will use your information - please refer to our website and privacy policy for more details.Due to the volume of applications we receive, unfortunately we are not able to respond to every application personally. Therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website.