Average Customer Service salary in Altrincham

Customer Service AdvisorSalary: £30,000 + an extensive range of fantastic benefitsLocation: Altrincham (Hybrid working available after probation)Hours: Monday to Friday, standard business hours Are you passionate about delivering exceptional customer experiences? Do you thrive in a positive, people-focused environment where your growth and development are prioritised? If so, we'd love to hear from you! We're on the lookout for friendly and motivated Customer Service Advisors to join our expanding team. This is your chance to be part of a company that truly values its people - both customers and employees. With a supportive culture that celebrates success and encourages progression, this is more than just a job; it's a career opportunity. What you'll do: Build strong relationships with customers by providing outstanding service every timeHandle queries and complaints with professionalism, empathy, and efficiencyCommunicate confidently via phone and email to resolve issues effectivelyEmbody our company values in all interactions What we're looking for: Previous experience in customer service, ideally in a phone-based roleA positive attitude with a genuine passion for helping othersConfidence, resilience, and the ability to manage challenging conversations calmlyExcellent communication skills and a collaborative mindset What's in it for you? A competitive salary of £30,000Hybrid working options after probation - offering flexibility to suit your lifestyleA dynamic workplace that prioritises employee wellbeing and career developmentAccess to an impressive range of benefits designed to support your success If you're ready to take the next step in your career and join a company that puts people at the heart of everything they do, we'd love to hear from you. Apply today and discover how rewarding it can be to work in a truly people-first environment! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Customer Service Coordinator£25,000 - £27,000South ManchesterGrowing BusinessGreat opportunity to join this well-established business who are seeking an experienced Customer Service Coordinator to join their busy team. We are looking for a customer focused individual to contribute to the overall efficiency and effectiveness of the customer service operations.The Customer Service Co-ordinator job will include:Handling incoming telephone callsDirect calls to other service teams where appropriateDeal with enquiries and re-direct where appropriateManaging Group Email boxes and reply to general Sales and Service enquiriesReview and allocate emails to relevant teams following update of customer data.Log all reactive calls receivedNew Customer Onboarding; updating all relevant information on the system accurately and efficientlyProcess and respond to all LivechatsDeveloping and maintaining customer relationships through excellent serviceKey Skills required for the Customer Service Co-ordinator job will include:Good knowledge and experience with Microsoft Word & ExcelExcellent communication skills and phone mannerAbility to work as part of a busy teamSelf motivatedGood attention to detailCustomer Service Coordinator | South Manchester | £25,000 - £27,000 | Great OpportunityPlease note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful.By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website

This role is based in the Altrincham office, please check that you can commute to Altricham in advance of application.We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues.Cactus Search are currently in partnership with an amazing client who are offering you the following:Salary - £25k + Bonus paid monthly + excellent benefitsMust have at least 6 months Contact centre experienceKey Responsibilities: Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systemsManage all direct customer Interactions Handle and respond efficiently to all general and order specific direct customer enquiriesSupport customers with order status updates and delivery tracking queriesEffectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case managementManage customer complaints and escalate it to the right stakeholders to support resolutionsProvide feedback on the efficiency of the customer service process and areas of improvement Key Skills Required: Previous experience within a Customer Service position is essentialKnowledge of CRM systemsA self-motivated, passionate, and enthusiastic approach to workOutstanding verbal communication skills Professional and empathetic approach to resolving issuesDecent I.T skillsExcellent time management