Average Customer salary in the UK

The Pilot Group -Customer Service Our businesses cover electrical wholesale, energy management, EV charging and traffic control systems, working across a wide range of commercial and industrial applications - This role sits specifically in ESL who are one of the businesses that make up the group. ESL connects the demand and supply of industrial electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. ESL sources requirements internationally to develop long-term relationships with customers and suppliers, we hold stock in three warehouses (UK, Europe, and America), we provide next-day delivery, and we provide local service in many countries by communicating in more than 18 different languages. ESL is headquartered in Manchester with people located around the world. It was founded by two female entrepreneurs 17 years ago (both are still in the business) and the company has continued to deliver double-digit growth year after year. The company has 75 amazing people with brilliant skills. We are now on a journey to build on this fabulous platform to create an even more connected and more automated environment that delivers outstanding service to our chosen markets. Are you passionate about providing excellent customer service? Are you looking for a fast-paced, varied role? If the answer to all these questions is yes, then keep reading! The Role - Customer Service The role will be working in our UK team alongside Account Managers to grow the sales, and develop and maintain relationships within the company. You will be the primary contact for customers and suppliers and provide efficient and professional sales support to colleagues and customers. Specifically, you will be taking over the sales process from the moment the product has been sold to process orders and complete any administration. You will liaise with different stakeholders including customers, suppliers, vendors, the internal warehouse and Account Managers to ensure products are received on time and expectations are managed. You will work with our internal warehouse to ensure orders are booked in and out. You will also be responsible for general administration for Account Managers including price lists, quotes and diary management. The Perfect Candidate - Essential Skills (Customer Service) Excellent communication skills (including telephone skills)OrganisedAttention to detailPrevious Customer Service experienceExcel / data manipulation skills Location (Italian Customer Service): Head Office, Manchester (Short walk from Manchester Victoria train station) Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow Recruitment Agencies; The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV 'sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.

We are currently seeking a dedicated and experienced customer insight advisor to join our team on a temporary basis. This role will involve assisting with customer complaints and addressing the concerns of dissatisfied customers to ensure their needs are met promptly and effectively. Key Responsibilities: Act as a primary point of contact for customer complaints and concerns, providing timely and empathetic responses.Investigate customer issues thoroughly, gathering relevant information and insights to understand the root cause of the problem.Collaborate with various departments within the organisation to resolve customer complaints and implement solutions to prevent similar issues in the future.Utilise customer feedback to identify trends, areas for improvement, and opportunities to enhance our services.Communicate effectively with customers through various channels, including phone, email, and in-person interactions.Maintain accurate records of customer interactions and resolutions in our database. Requirements: Previous experience in a customer service or customer support role, preferably within the housing sector.Excellent communication skills, both verbal and written, with a strong ability to empathise and build rapport with customers.Strong problem-solving skills and the ability to think critically to resolve complex issues.Ability to work independently and collaboratively within a team environment.Proficiency in Microsoft Office applications. How to Apply: If you are passionate about providing excellent customer service and making a difference in the community, we would love to hear from you! Please submit your CV outlining your relevant experience. This is a hybrid working role, meaning you are able to work both from home and the office, depending on your schedule. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Customs Specialist Are you a passionate about all things Customs & International Trade Would you consider yourself an expert in this field Do you have exceptional analytical skills with keen eye for detail Then this could be the role for you The Role: As a Customs Expert would need a solid customs background with up-to-date knowledge on all thing Customs related. You would be responsible for planning, designing, and implementing effective core activities of business requirements & monitor changes in Customs legislation, analyse, document, and provide guidance to the business. The successful candidate will need to develop and maintain a centralised repository of Customs processes and procedures, handle and respond to Customs investigations. You will need to contribute to the end-to-end project delivery process plus support the business in proving regulatory and customs management. Essential Criteria: Solid Customs backgroundGood understanding - import / export requirements Experience in business analysis.Experience working in a team-oriented, collaborative environment.Ability to work under pressure. About the Company: Our client based in Southampton and a leader in their field. They have a supportive management structure & team in place. Salary & Benefits: For this position, our client is looking to pay Salary of around £50k depending on experience. Can be remotely based with one day per week in Southampton office, if candidates reside away from the local area. Apply today as our client is keen to hold interviews and appoint asap.