Average Customer salary in Normanton, West Yorkshire

Company description: SGB Job description: Parts Advisor Salary starting from £27,028 plus excellent benefits package Location: Normanton In-house training provided to support career progression25 days holiday + public holidays which increases with serviceCompetitive employer pensionDiscounts on major retail outlets, including groceries4x basic salary life insuranceEligibility to receive an annual ‘Company Success Payment’ Working Hours: Rotating shift pattern Monday - Friday  Week 1 - 06:30 - 15:30 Week 2 - 07:00 - 16:00 Week 3 - 08:00 - 17:00 Week 4 - 10:00 - 19:00 1 in 3 Saturdays 07:00 - 13:00 We have an exciting opportunity for an organised and customer focussed individual to join our Normanton branch. As Parts Advisor, you will be an integral part of the team, at the heart of branch operations, responsible for timely and efficient parts supply.  You will be the main point of contact for all parts queries from customers and your branch colleagues.  Key Responsibilities: Build and develop relationships with customers, delivering a first-class service, pro-actively keeping customers up to date and ensuring customer requirements are met.Liaise with suppliers to ensure parts are ordered in line with operational needs.Assist with delivery and collection of parts when required, ensuring parts are packaged and documented correctly.Assist in controlling optimum stock profile for the branch.Proactively undertake and oversee stock checks. If you are interested in this exciting opportunity, please apply today.   Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package.  We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries. At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.  We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs.  For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone. Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.

Company description: SGB Job description: HGV Technician – Normanton From £14.92 per hour - £17.33 per hour, plus shift allowance Working Hours: Rotating shift pattern Monday - Friday 06.00 to 14.30 |13.30 - 22.00 Are you an experienced HGV Technician looking for your next career move?You’ll train at our in-house National Learning Academy, and you’ll be able to increase your pay as you gain more experience and develop your skills. In-house training provided to support career progression11 sets of workwear overalls provided25 days holiday + public holidays which increases with serviceOvertime availableCompetitive employer pensionDiscounts on major retail outlets, including groceries4x basic salary life insuranceEligibility to receive an annual ‘Company Success Payment’ Scania is one of the world’s leading manufacturers of heavy commercial vehicles. You’ll carry out service, maintenance, and repairs on some of the most respected trucks in the industry and will enjoy continued development and training at our National Learning Academy. Key requirements Problem Solver – Actively seeking solutionsOpen Communicator – Encouraging collaborationTeam Player - Working together to achieve goalsOrganised – Keeping to deadlinesFlexible - Willing to take on a variety of tasksHealth and Safety - Understanding that Health & Safety is always our priority Relevant qualifications or proven experience   If you are interested in this exciting opportunity, please apply today. Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package.  We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries. At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.  We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs.  For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone. Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.

Job Purpose In this important role within the Company, you will provide high level administration support and co-ordination to the Customer Experience team. You will strive to ensure that all administrative tasks are completed in a timely and efficient manner. With a keen eye for detail, you will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity. Responsibilities Teamwork: • Work closely with members of the Customer Experience and Sales teams to ensure an efficient and professional service • Support and assist colleagues through sharing of knowledge • Work flexibly, helping with reasonable ad hoc duties as required Positivity: • Demonstrate the Company Values in everything you do • Respect all colleagues and customers, being polite and courteous at all times • Demonstrate a "can-do" attitude, striving to support colleagues in the best way possible Ownership: • Act as initial point of contact for department emails, monitoring, coordinating and administering the central admin email account • Support colleagues in the Customer Experience and Sales teams to ensure that customer issues are kept to a minimum, and where they do occur, that they are resolved quickly and with a positive outcome • Carry out administrative tasks triggered by customer enquiries, working with care and efficiency at all times • Respond to all phone calls and e-mails effectively and professionally • Ensure all customer contact is recorded on the customer’s record, and any follow-up actions are completed in a timely manner • Communicate confidently and effectively during dealings with customers • Conduct quality checks in line with departmental procedures • Carry out the administration duties associated with machine off-hires • Effectively co-ordinate machine breakdown support • Liaise with customers to book appointments • Co-ordinate and administer the capital sales process • Report any opportunities and threats to the Customer Experience Executive or Head of Customer Service, escalating concerns and suggestions for improvement • Proactively seek new ways of ensuring the highest levels of customer service Skills Required • Excellent time management, administration and organisational skills • A confident communicator with people at any level within an organisation • Good written and verbal communication skills with a friendly telephone manner • Self-motivated with an ability to work autonomously and take responsibility • Impeccable attention to detail • Ability to meet deadlines • The ability to make commercially viable decisions • A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demand