Average Customer Operations salary in the UK

Are you an empathetic listener? Are you also looking to use your critical thinking skills? International SOS is currently recruiting a Customer Service Executive to join its team of Operations, Medical and Security experts based in London, Chiswick: Responsibilities: Customer Service Executive Responsibilities: -Support and assist members with healthcare and security queries-Ensuring clients’ medical situations and treatment are handled with utmost professionalism and care, by booking appointments, authorizing treatments or handling policy claims-Assess situations, co-ordinate care and communicate logistics across the world-Collaborate with a team of doctors, nurses, security and operations experts in a fast-paced environment. About you In order to be successful as a Customer Service Executive you will need: -Excellent communication skills (verbal and written)-Critical thinking and organisational skills to handle a variety of situations-A passion to help people, and natural empathetic approach-An appreciation for the importance of data protection and privacy; the ability to take ownership to protect data and process integrity.-Confidence in using Microsoft Office-Experience as a Customer Service Executive in a contact centre or similar environment would be beneficial-Educated to A’ Level or Degree level with an interest in Healthcare, World Politics or International Security is preferred Benefits As a Customer Service Executive you will receive: -Starting Salary is £28,010 per annum, eligible for overtime allowances and salary increases based on performance-Structured career development track, with opportunities for progression-Shifts are 3 days on, 4 days off weekly-18 days annual leave increasing with service, UK Bank Holidays and the option to buy additional annual leave -A day’s leave for your birthday-Private health care, dental cover, pension scheme, life insurance, paid volunteering day-Subsidised staff cafeteria and free tea, coffee and fruit-Discount schemes (Cycle2work, season ticket loans, gym discounts)-Access to our Employee Assistance & Employee Support Programme-Access to Chiswick Business Park Enjoy Work events Start date for Customer Service Executives: 3rd June 2024 (flexible) At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support. International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2024.

The Pilot Group -Customer Service Our businesses cover electrical wholesale, energy management, EV charging and traffic control systems, working across a wide range of commercial and industrial applications - This role sits specifically in ESL who are one of the businesses that make up the group. ESL connects the demand and supply of industrial electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. ESL sources requirements internationally to develop long-term relationships with customers and suppliers, we hold stock in three warehouses (UK, Europe, and America), we provide next-day delivery, and we provide local service in many countries by communicating in more than 18 different languages. ESL is headquartered in Manchester with people located around the world. It was founded by two female entrepreneurs 17 years ago (both are still in the business) and the company has continued to deliver double-digit growth year after year. The company has 75 amazing people with brilliant skills. We are now on a journey to build on this fabulous platform to create an even more connected and more automated environment that delivers outstanding service to our chosen markets. Are you passionate about providing excellent customer service? Are you looking for a fast-paced, varied role? If the answer to all these questions is yes, then keep reading! The Role - Customer Service The role will be working in our UK team alongside Account Managers to grow the sales, and develop and maintain relationships within the company. You will be the primary contact for customers and suppliers and provide efficient and professional sales support to colleagues and customers. Specifically, you will be taking over the sales process from the moment the product has been sold to process orders and complete any administration. You will liaise with different stakeholders including customers, suppliers, vendors, the internal warehouse and Account Managers to ensure products are received on time and expectations are managed. You will work with our internal warehouse to ensure orders are booked in and out. You will also be responsible for general administration for Account Managers including price lists, quotes and diary management. The Perfect Candidate - Essential Skills (Customer Service) Excellent communication skills (including telephone skills)OrganisedAttention to detailPrevious Customer Service experienceExcel / data manipulation skills Location (Italian Customer Service): Head Office, Manchester (Short walk from Manchester Victoria train station) Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow Recruitment Agencies; The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV 'sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.

Job title: Head of Operations Location: Glenrothes (5 days a week on-site initially, with scope for hybrid working after) Salary: Circa £90,000 per annum The Client: They bring daylight and fresh air into homes and buildings all over the world. VELUX solutions, from roof windows and sun tunnels to blinds and shutters, help create healthy and comfortable indoor environments. Founded in 1941, today they employ 11,000 people worldwide, with sales offices in 37 countries and 21 production sites in 12 countries. The Job: This position is new and will oversee the Customer Interaction Centre and After Sales Service teams in Glenrothes. 9 Direct reports, c.120 indirect reports. The CIC handles incoming calls and emails from customers on a range of queries about products and orders. The AFS teams help customers with technical issues, faulty windows or accessories. There are on-site teams in Glenrothes, and a Field Service team all based remotely who visit customer's homes and service their windows on site. They also handle product recalls and replacements in line with the VELUX product guarantee. They are redesigning the customer service journey and creating an online knowledge base and AI chatbots to help customers service their own queries. This means that the types of calls the teams will be handling in the future will change to be more complex queries that customers can't answer themselves online. VELUX has an ambition to 3x revenue by 2030 so with this They expect customer numbers to grow and the volume of calls to grow, so the digitisation is needed to support the increase in customer contacts. They also expect their teams to grow, not shrink. Many people in the teams have been with VELUX for many years (it's not unusual for people to have over 15 years' service), so they're very knowledgeable, but this can present a challenge when it comes to change, so this needs to be carefully and empathetically managed. This role reports to the Vice President Operations, Region North Europe (VELUX Germany, Austria, Switzerland, Nordics, United Kingdom & Ireland) who is based in Hamburg. Some travel is expected across Europe (mostly to HQ in Denmark and occasionally to Hamburg). They are looking for someone that she can trust to lead the Glenrothes site with minimal supervision. We're looking for a candidate who: Is an excellent people-focussed leader. Someone who is empathetic, knows how to get the best out of people and how to create a high performing culture in a positive and engaging way.Knows how to manage customer service operations, the metrics, KPIs, and how to meet themCan lead the teams through change, bringing people along with them through the journey, knows how to win over people who might be resistant to itHas the seniority/gravitas to act as General Manager for the whole Glenrothes site, can hold their own amongst C-suite level colleaguesHas experience managing customer service operations. Knows the right KPIs to measure, understands the customer experience and is highly focussed on driving positive experiences/customer satisfaction. Randstad Business Support is acting as an Employment Agency in relation to this vacancy.