Average Customer Operations salary in the UK

Customer Service Operator (Customs)FelixstoweOffice based - Monday - Friday£25,000 – £35,000 DOEDo you live and breathe customs clearance? Thrive on the buzz of port operations and keeping freight moving without delay? If you want a front-line role at the UK’s busiest container port where your expertise genuinely counts, this could be the role for you.We’re working with a well-established and fast-moving freight forwarding business in Felixstowe, looking to expand their customs team with a driven Customer Service Operator (Customs).Why This Role WorksYou’ll sit right at the centre of the customs operation—liaising with shippers, hauliers, shipping lines and internal teams to keep cargo flowing compliantly and on time. This is a hands-on, operational role where your customs knowledge has real impact on day-to-day port activity.What You’ll Be DoingPreparing and processing customs entries in CDS accurately and efficientlyManaging job bookings, costings and invoicing across import/export movementsActing as a key point of contact for customers, agents, hauliers and port partnersEnsuring all declarations meet HMRC and compliance requirementsProactively resolving clearance issues, delays and documentation queriesMaintaining fully compliant job files with precise attention to detailContributing to weekly and monthly operational reportingWorking closely with the wider operations team to deliver a seamless customer experienceWhat We’re Looking ForSolid, hands-on experience with customs clearance proceduresStrong understanding of port, freight forwarding and customs operationsA proactive, solutions-driven approach with excellent attention to detailConfident communicator with strong customer service instinctsAbility to work under pressure, prioritise workloads and hit deadlinesComfortable using IT systems and customs platformsA team player who thrives in a busy, operational environmentWhat’s In It for You?Competitive salary of £25,000–£35,000 depending on experienceA pivotal role within a high-volume Felixstowe port operationSupportive management and a collaborative, knowledgeable teamClear opportunities to develop and progress within customs and freight forwardingInterested?If you’re ready to step into a role where your customs expertise keeps freight moving and customers happy, we’d love to hear from you.Apply today or get in touch to find out more.

Role: Customer Operations AssistantLocation: Fareham, Hampshire (Office-based)Hours: Full-time (Monday - Friday, 9:00am - 6:00pm GMT / 10:00am - 7:00pm BST, including 1-hour unpaid lunch)Pay: £ per hourContract: Temp to permAn excellent opportunity has arisen for a Customer Operations Assistant to join one of our clients, a growing independent business based in Fareham.This is a varied, hands-on role combining customer service, logistics coordination and marketing support, ideal for someone proactive, organised and confident working across multiple areas of the business.Benefits:Full training provided on products and internal systemsOpportunity to work within an independent and growing businessVaried role with exposure to customer service, logistics and marketingSupportive and collaborative team environmentOpportunity for permanent contractThe Requirements:Excellent written and verbal communication skillsStrong IT skills including Google SuiteExcellent attention to detail and organisational skillsAbility to multitask and work under pressureStrong problem-solving and customer service skillsProfessional and patient approach when dealing with customersAbility to work independently and as part of a teamPhysically capable of carrying out warehouse and stock handling dutiesDesirable:Full UK driving licence and access to own vehicleThe Role:Respond to customer enquiries and provide support through internal systems and online platformsManage customer expectations and escalate complex issues where requiredProcess goods in and goods out, including picking, packing and organising shipmentsMaintain stock accuracy, inventory records and returns processingSupport continuous improvement activities and update internal proceduresLiaise with internal teams and international colleaguesAssist with marketing activities including social media research, blog updates and AI-assisted content creationResearch influencers, trends and content ideas to support brand growthMaintain a safe and organised office and warehouse environmentIf you're keen to join an exceptional team who can offer variety, development opportunities and exposure across multiple business functions, then please apply to this Customer Operations Assistant role below or call Chloe McCausland on between 8:30am - 5:00pm.

Customer Administrator £30,000 EcclesWhat a magnificent role this is for someone.Team - Everyone gets on so well, in the office every day bouncing off each other and bringing the energySupport - Manager is second to none, she's not a micro manager but there when you need herRole - Super varied, you'll learn so much hereProgression - Career based role, not just a tick box role, a genuine opportunity for someone to stay and growPositive vibes. Incredible business. Growth plans. Whoever joins will love it!Eccles based business, operating with clients across Europe, growing year on year. Hiring due to expansion so let's get this hired!Customer service and administration-based role, you'll be responsible for being the first point of contact for their existing customers, building genuine relationships and on hand for any support, complaints and orders.You'll process a high volume of orders daily so someone who can handle the heat when it's busy is a must!Experience wise, they're ideally looking for someone from Manufacturing/ similar background, so you understand the dos and don'ts and have a basic understanding of the industry already. However, other profiles considered providing you have customer service and order processing experience.If you're interested, get applying ASAP.