Average Customer Manager salary in Warwickshire

Customer Service RepresentativeNorthampton Brackmills Hourly Rate - £12Monday – Friday (8:30 – 17:00)Our clientAre you an experienced customer service representative who enjoys a challenge and wants to join a vibrant and energetic team. Our eCommerce fulfilment and logistics client are looking for a candidate who can help support their business and provide excellent customer service.Main Duties Deal with customers, suppliers, and members of the public (booking deliveries)Manage generic email in boxes.Manage our own WMS systems plus some external systems (couriers etc).Process ordersBook transportDeal with customer queriesSupport other departments to include operations, sales etc.

Customer Service ManagerProfessional Membership OrganisationOngoing temp - Part-time (25-30 hours per week), ideally across Mon-Fri or Full Time (37.5 hours per week)Home Based (UK) with co-working twice a month (Warwickshire) and quarterly team meetingsHourly rate £13.19 - £15.38Start Date: Asap My client, a professional membership organisation is currently recruiting for a Customer Service Manager. The main purpose of this role is to provide excellent customer service to their members, learners and prospective applicants for individual, course and consultancy accreditation. The candidate will be in charge of the administration of their accreditation processes, ensuring their rules and regulations are followed and interactions are recorded in their Association Management System (AMS), and providing guidance and support to prospective applicants and assessors. Main Responsibilities of the Customer Service Manager: Professional membership: Managing and administrating professional membership application process: Performing pre-assessment check of applications, raising invoices for application fees, completing process and send certificates.Training and degree course accreditation: Managing and administrating course accreditation application and re-accreditation process: raising invoices for annual licence fees, processing and recording course content changes.Registered Consultancies: Managing and administrating the accreditation application and re-accreditation process: Subscription renewals.Being first point of contact for incoming application or upgrading queries.Planning, scheduling, conducting consultations, and running online information sessions.Supporting development of additional guidance and online application portal.Recruiting, training and on-boarding assessors.Offering guidance for members, verbally, in written documentation and online sessions.Ensuring that all member engagement touchpoints as well as leads for membership, consultancy and course accreditation are logged in AMS.Membership and Learner Services: Organising and running online and in-person members events, assisting with member calls, updating and maintaining the Learning Management System, responding to learning and professional development related inquiries. Essential Skills: Minimum of 4 NVQ Level 2, GCSE grades 4 and above, O Level grade C and above, or equivalent qualifications.IT competencies: Advanced - Office Suite (Outlook, Excel, PowerPoint, Word, Teams).Proficient presentation skills, online and in person.Excellent written and verbal communication skills.Detailed understanding of ASM or databases and the needs of data management.Strong organisational skills to ensure multiple projects and deadlines are achieved.Prominent level of accuracy and diligence, and excellent attention to detail.A professional manner and attitude, approachable and friendly. To apply for the Customer Service Manager role please send us your CV and indicate your notice period. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.

Join our amazing B Corp clients team as a Customer Success Manager Are you a seasoned Customer Success Manager looking for an exciting new challenge? We're seeking a dynamic professional to join our clients rapidly expanding team and help their customers unlock the full potential of their E-commerce products and services. As a key player in our clients Software as a Service (SaaS) division, you'll be part of a leading, B Corp Certified, multi-award-winning retailer. They are proud to serve well-known UK charities and are eager to further expand their reach. Your role will be pivotal in shaping their software to ensure optimal product-market fit. They're looking for a customer-centric professional with a commercial background who can lead the charge in providing their new and existing clients with the support they need to fully utilise their products and maximise their return on investment. Your commercial focus will drive growth across the business and increase Customer Lifetime Value (CLV) by improving retention and maximising Net Retention Revenue. You'll use tools such as HubSpot, Monday.com, and Jira to maintain accurate data, keep customer success plans updated, and manage renewals. The ideal candidate will leverage their previous commercial account management experience to understand customer pressure points, identify new revenue streams, and deliver solutions to complex problems. Prior experience with SaaS products is a must. Key Responsibilities: · Drive growth and retention across your customer portfolio. · Serve as the primary point of contact for customers, becoming a trusted advisor through your expertise in their products, services, and industry. · Analyse customer data to make data-driven decisions and recommendations. · Conduct regular reviews to communicate product updates, report on progress and performance, and identify growth opportunities. · Share customer insights, feedback, and product enhancement requests with internal stakeholders. · Work with clients to configure and roll out software, providing both on-site and virtual training and support. · Represent the voice of the customer to influence product development, marketing, and sales processes. Who are they looking for? · Sound experience as a customer success manager, commercial account manager, or client solutions professional. · Proven track record of exceeding growth targets. · Strong communication and presentation skills. · Proactive, positive, self-starter, and team player with a knack for continually improving processes. · Results-driven, with success measured through customer satisfaction and ROI. · Ability to digest complex data and relay it to customers in a clear and concise way. · Tech-savvy with experience in a fast-paced agile startup environment. · Strategic mindset and commercial mentality. · Willingness to travel to customer sites and company headquarters. · Experience using CRM systems such as HubSpot, Salesforce, or similar. This is a fantastic opportunity to join a growing technology company with great ambition and vision at a critical stage. You'll play a key role in executing and shaping strategy. In addition to a competitive salary, and the option to work remotely, they offer a fantastic benefits package including 25 days holiday, 8% contributory pension, and bonus.