Average Customer Manager salary in Essex

Strong communications skills both verbal and written.All actions to be outcome drivenGood organisational skills and housekeepingTeam player and able to work on own initiative and self-motivation.Accurate data input into both BELFOR Systems, Xactware, Symbility and any other customer portals.Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is preciseBook appointments for both reactive and planned works electricians and plumbersSupporting customers with choosing their material choices for reinstatement works.Interim invoicing for reinstatement worksEnsure SLA’s are adhered to and highlighting any issues to the Regional Operational Manager where necessary.To provide outstanding customer service always, remaining courteous and professional.Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.Resolve customer queries and ensure any complaints are escalated to your Regional Operations Managers.Understanding of all contracts you are responsible for.Appointing and issuing purchase orders and communicating with suppliers as and when required.Adhere to & ensure compliance with BELFOR Health & Safety, Environment &Quality procedures for your local branch Flexibility to support across multiple contracts when required.Manage on call Rota for the region, ensuring all holidays have coverage.Attend training courses when requestedFlexibility with working hours to support the needs of the team and customer demandAny reasonable management requests.

Job Title: Customer Service Assistant Location: Remote Company: Youth Group About Youth Group: Youth Group is a dynamic youth-focused organization based in London, with a mission to empower young people aged 18-25 by providing them with opportunities to build bright futures and connect with brands. We operate across the UK, with a vibrant community of 1.7 million young individuals. Our portfolio includes Youth Verified, Youth Connect, Youth Mentors, and My Duvet Flip, all aimed at bridging the gap between brands and the next generation. Job Description: As a Customer Service Assistant at Youth Group, you will play a crucial role in ensuring a positive and supportive experience for our community of young individuals. This remote position requires excellent communication skills and a commitment to providing exceptional customer service to our members. Key Responsibilities: Member Support: Provide friendly and professional assistance to members through various channels, including email, chat, and phone. Respond to Inquiries: Address inquiries, questions, and concerns from members promptly and accurately, ensuring a high level of customer satisfaction. Community Engagement: Engage with our young community to gather feedback, answer queries, and provide guidance on Youth Group's services and initiatives. Problem Resolution: Investigate and resolve member issues, complaints, or escalations effectively and in a timely manner. Database Management: Maintain accurate records of member interactions and transactions using our customer management system. Feedback Collection: Collect and compile member feedback and insights to help improve our services and community engagement. Collaboration: Collaborate with cross-functional teams to relay member feedback and assist in enhancing the overall member experience. Qualifications: Excellent communication skills, both written and verbal.Empathy and a passion for helping others.Strong problem-solving and conflict resolution skills.Ability to work independently and in a remote team.Proficiency in using customer service software and tools.Detail-oriented with good organizational skills.Previous customer service experience is a plus but not mandatory. Benefits: Competitive salary and benefits package.Opportunities for professional growth and development in a remote work environment.A collaborative and supportive remote work culture.The chance to make a meaningful impact on the lives of young people.Exposure to diverse customer service challenges and opportunities. If you're dedicated to providing outstanding customer service, have excellent communication skills, and are ready to contribute to our mission of empowering young people, we invite you to apply for the Customer Service Assistant role at Youth Group. Join our remote team and be part of our commitment to creating bright futures for young individuals. Apply today to embark on a rewarding remote customer service journey with us. Please submit your resume and a cover letter detailing your qualifications and interest in this remote role.

Are you an excellent communicator with a passion for building relationships? Are you looking for an opportunity that will allow you to put the Customer First in everything you do? If so, we have the perfect opportunity for you! Job Title: Customer Service Advisor Company: AXA Health Contract Type: Permanent, Full time, 37.5 hours a week on a rota basis, compensated with a generous shift allowance. Salary: £23,100 - £26,775 (Including 5% Shift Allowance) Location: Hybrid - Royal Tunbridge Wells/Glasgow/Ipswich/Bristol About AXA Health: With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big. AXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back or finding them the right specialist to take their treatment forward. Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be. What to expect: You’ll joining our expanding team of Customer Service Advisors who are the face of AXA Health. We’re looking for individuals with a 'Know You Can’ mindset to provide the best possible experience for our members. Upon starting with AXA Health you’ll benefit from fully supportive training, which will give you the skills and confidence to perform in your role from day 1. Your day-to-day activities would include: Answering calls from people going through various health problems, from physio to cancer treatment and advising them on their claim.You may need to decline a customer request too. This will involve using judgement to take responsibility for gathering information and finding out answers.Putting your customer’s interests at the heart of every decision you make. What’s in it for you?: At AXA Health we’re adopting a hybrid way of working, empowering our people to balance their time between home and one of our workplace hubs in a way that works best for them, their team, and our customers.You’ll also have access to our range of benefits: Competitive salary package which includes 5% Shift Allowance25 Days Annual Leave in addition to Bank HolidaysOpportunity to buy up to 5 additional days leave or sell up to 3 days leave.Performance related annual bonus of approximately 5.5% of annual salarySalary reviews every 6 months as you progress through our development frameworkContributory pension scheme (Up to 12% Employer Contributions)Life Assurance up to 10 x Annual SalaryAXA Employee discountsGym Benefits What we’re looking for: Strong team player with a friendly and approachable manner.A genuine desire to help others and possess a strong willingness to learn.Excellent organisation and time management skills, you'll be comfortable managing multiple priorities.Great IT Skills with the ability to navigate multiple applications.Advanced written and verbal communication skills. No previous experience is required. If you're looking to start a career, make a sector change or are looking to enter a head office environment from customer facing or retail environment, we'd love to hear from you! Our commitment: AXA Health are an equal opportunity employer with a culture of trust and respect, where everyone belongs. We are Disability Confident Leaders, Stonewall Diversity Champions and have been listed in The Times Top 50 Employers for Women in 2022. If you require any adjustments to assist you in your recruitment journey, please let us know! We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.