Average Customer Manager salary in Derby

The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.About the roleYou will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a differenceGet to know our in-store offers and schemes and promote them - the more info we can give our customers the better.Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock roomsWork with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud ofYou will be provided with award winning training accredited by the Institute of Customer Service What you’ll need to have Full training is provided for this role, and we are looking for people who:Excel in a varied environment, working at paceCommunicate and listen effectivelyEnjoy working as part of a team, promoting a collaborative team dynamicKnow that the little things make the biggest difference for customer interactionsDesire to be a proud brand ambassador for Boots and help our customers find the best products for them It would be great if you also have Experience providing customer care and delivering great customer service but this is not essential. Our benefits Boots Retirement Savings PlanGenerous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility).Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why BootsWe're always looking for people who care about changing things for the better. You'll join a company that is evolving and always looking to improve.We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.As the heart of everything we do at Boots, it's with you, we can change for the better.To find out more about life and careers at Boots, click here.What's nextIf your application is successful, you will be invited to attend an in-store interview within the next 14 days.We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours.If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Customer Service Manager Foston, Derby£35,000 - £40,000 My friendly, expanding client have created a new role of Customer Service Manager to join their successful Derby based manufacturing business. They are a fast paced FMCG company, the role will be busy and keep you challenged. Overall Purpose: Overseeing the smooth operation within Customer Services. Responsible for both customer and team questions, resolving problems, setting team goals, monitoring progress, onboarding & training staff members. You will have your own portfolio of customer’s, you’ll provide and promote a professional high quality customer focused service. It encompasses liaison with sales and customers; the input of technical and detailed orders for our production and manufacturing teams; and liaising with production and office administration teams. We are looking for a proactive, professionally presented person, who wants to be part of a growing organisation, who understands the challenging relationships with stakeholders. Key Accountabilities: Manage the team, answering questions and resolving problems, setting team goals, monitoring progress, onboarding and training team members.Create good working relationships with colleagues, managers and other stakeholdersConstantly review standards and working practices to achieve and exceed targets.Validate and process customer orders using their purpose-built ERP Software.Record accurate information and determine required course of actionProvide up-to-date accurate stock figures and other progress information as required.Contribute towards improving customer service standards by highlighting issues and offering solutions.Identify opportunities to improve operational performance.Mentor, train and coach team members and colleagues to enhance performance and deliver the future talent.Create and implement policies and procedures in dealing with customers or clients.Ensure online documents and paperwork are accurately filed/stored maintaining a tidy office environment.Prioritise workload in line with production requirementsCommunicate with relevant parties the status of any ongoing work.Ensure a high standard of housekeeping is maintained.Undertake specialised training when required.Completion of ad-hoc duties to meet the needs of the business, subject to appropriate training.Maintain and manage a busy email inbox. Skills and Experience A background in a similar level Customer Service / Administration based role within a commercial environmentIT competency, particularly Word and Excel skillsConfident and pro-activeAccuracy and attention to detailStrong organisational skillsAn ability to work under pressure and to deadlinesAn ability to work independently and as a teamProfessional, highly organised, articulate, self-motivated, team player, customer facing. Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful.

The Company: The company are a Leading supplier of printed flexible packaging solutions. They are now looking for a Customer Services Manager to join their team paying up to £40,000pa depending on experience. Title: Customer Services Manager Job Purpose of the Customer Services Manager: The role will keep you challenged and busy!As a manager you’ll be expected to answer both customer and team questions and resolve problems, set team goals, monitor progress, onboard and train staff members.As somebody with your own portfolio of customers, you’ll provide and promote a professional high quality customer focused service to our customers. It encompasses liaison with sales and customers; the input of technical and detailed orders for our production and manufacturing teams; and liaising with production and office administration teams.We are looking for a proactive, ofessionally presented person, who wants to be part of a growing organisation, who understands the challenging relationships with stakeholders. Duties & Responsibilities of the Customer Services Manager: Manage the team, answering questions and resolving problems, setting team goals, monitoring progress, onboarding and training team members.Create good working relationships with colleagues, managers and other stakeholders e.g., customers and suppliers.Constantly review standards and working practices to achieve and exceed targets.Validate and process customer orders using our purpose-built ERP Software.Record accurate information and determine required course of action, referring to the relevant departments (as appropriate) over issues where the relevant technical or practical experience is required to make a sound judgement.Provide up-to-date accurate stock figures and other progress information as required.Communicate effectively and politely with internal and external contacts to ensure customer queries and complaints are dealt with in a timely manner.Contribute towards improving customer service standards by highlighting issues and offering solutions.Identify opportunities to improve operational performance.Mentor, train and coach team members and colleagues to enhance performance and deliver the future talent.Dependability - takes personal ownership of all aspects of the job role, delivering on KPI's and objectives.Create and implement policies and procedures in dealing with customers or clients.Ensure online documents and paperwork are accurately filed/stored maintaining a tidy office environment. Archive where appropriate.Prioritise workload in line with production requirements to ensure agreed timescales and deadlines are met.Communicate with relevant parties the status of any ongoing work.Ensure a high standard of housekeeping is maintained.Assist with training of colleagues as required.Undertake specialised training when required.Completion of ad-hoc duties to meet the needs of the business, subject to appropriate training.Maintain and manage a busy email inbox.Undertake any tasks requested to aid the smooth running of the department. Key Behaviours of the Customer Services Manager: Be a great communicator, with great task management and organisational skills.Drive commitment to excellence in quality and efficiency placing the customer at the centre of operational activities meet quality objectives.Communicate in an open and honest manner, demonstrating ethical and professional behaviours at all times, whilst remaining organised and calm under pressure.Respect the rights, differences, and dignity of those who work in our business, promoting our values.Excellent verbal and written communication skills.Pay attention to detail.Be able to multi-skill between tasks where trained or experienced.Have great organisational and self-motivational skills.Be able to work on your own initiative without supervision. Qualifications and Experience: The ideal candidate will have a minimum of 3 years customer service or administrative supportGCSE level mathematics and English are essential. Salary: Up to £40,000pa depending on experience. If you feel you have the right skill set and attributes for this role and that it’s the challenge, you are looking then please contact us on a confidential basis.