Average Customer Manager salary in the UK

Customer Relationship ManagerService driven roleHalifax / Hybrid - (2 days from home after probation period)Strong salary offering based on experienceClient DetailsOur client are a market leading business within their industry, working with a wide range of B2B Customer ranging from global corporates, through to SME organisations. Following a period of sustained growth they are looking for a new Customer Relationship Manager to be a point of contact for a number of assigned accounts from a service perspectiveDescriptionAct as the main point of contact for a portfolio of clients, addressing their needs, resolving issues and signposting internally.Develop and maintain strong relationships to foster client satisfaction and loyalty.Coordinate with internal teams to ensure timely delivery of services and solutions.Monitor and track client accounts, ensuring all services are provided as agreed.Identify opportunities to enhance client experience and offer additional services.Provide regular updates and reports to clients on service performance.Handle client feedback and work towards continuous improvement in service delivery.Collaborate with the customer service team to maintain high standards of support.Create and present reports to both customers and internal stakeholders based on service performanceProfileExperience in a service driven rolePrevious experience of managing B2B CustomersExcellent communicator both written and verbalStrong stakeholder engagementJob OfferPermanent full-time role based in Halifax, Monday to FridayHybrid approach (2 days from home after probation / training period)Genuine scope to grow and progressStrong & competitive salary offering based on experienceModern office and facilities with free parking, canteen on site, free gym

Customer Service Manager Hereford Negotiable Circa. £40,000 Autograph Recruitment is recruiting on behalf of our client for a Customer Service Manager based in Hereford. This is a fantastic opportunity for someone local who enjoys bringing out the best in a team, building strong customer relationships and making a real difference to the service a business delivers. You’ll take ownership of the customer service function, combining day-to-day team management with the opportunity to improve processes and shape the customer experience. Responsibilities of Customer Service Manager: Leading and supporting the customer service team, helping them deliver a consistently high standard of service. Managing day-to-day workloads and ensuring customer enquiries are handled promptly and professionally. Taking ownership of escalated queries and complaints, finding practical solutions and keeping customers informed. Coaching team members, identifying training needs and supporting their development. Reviewing customer feedback and service performance to identify areas for improvement. Working closely with other departments to resolve issues and ensure a smooth customer journey. Improving processes to help the team work more effectively as the business develops. The Ideal Candidate… A confident, approachable leader who cares about both people and customer service Experience in customer service management or a team leader role. Strong communication skills and the ability to build positive relationships. A calm, practical approach to handling challenging situations. Good organisational skills and the ability to manage competing priorities. Experience coaching and supporting a team. Interested? Apply today or contact Holly at Autograph Recruitment for a confidential chat. | #ASRSW

Customer Service ManagerWest Yorkshire| £50,000 - £60,000 + £5,000 Car Allowance + Bonus | HybridAre you an experienced Customer Service leader who can combine operational credibility with strategic thinking?Do you understand the detail of running a customer service function, but also know how to step back, challenge the status quo and build stronger relationships with customers and stakeholders?Elevation Recruitment Group are recruiting for a Head of Customer Service within an established and growing UK manufacturing and supply chain operation.What's on offer?£50,000 - £60,000 salary£5,000 car allowanceUp to 10% annual profit related bonusAnnual salary reviewHybrid working – typically 4 days office / 1 day from homeThe opportunityThis isn't about coming in and fixing a broken customer service operation.It's about taking an established function, raising the bar and creating a more proactive, commercially aware customer service culture. This is a business that values people who understand the mechanics and detail of an operation.You'll need to be comfortable rolling your sleeves up, understanding the processes underneath the headline numbers and stepping in when required.What will you be responsible for?Lead and develop customer service teamsBring greater consistency, structure and best practice across the three teamsDrive performance, efficiency and accountability across the functionDevelop a more strategic approach to customer relationship managementIncrease customer engagement through structured reviews, regular communication and greater visibilityBuild stronger relationships with key customers and represent the business at customer meetings and relevant industry eventsUnderstand service failures and root causes, then work cross-functionally to put sustainable solutions in placeWork closely with other departments to improve customer outcomesDevelop meaningful reporting, KPIs and performance reviews to drive actionLead the continued development and adoption of the systems within the ecommerce operationAbout youWe're looking for someone who has genuine operational customer service leadership experience and understands what good looks like from the ground up.You'll ideally be someone who:Has led a customer service function in a fast-paced environment; managing multiple teams, sites or customer channelsHas a strong track record of coaching, developing and improving teamsCan move between operational problem-solving and longer-term strategic thinkingCustomer relationship managementUnderstands the importance of service, but also the commercial and operational impact behind itIs confident working cross-functionally and influencing departmentsCan analyse performance data, identify trends and turn them into practical actionsHas the resilience and credibility to challenge constructively and drive changeOur client is open to candidates from a range of sectors, particularly those who have worked within manufacturing, FMCG, supply chain, retail, distribution or other complex customer-facing environments.What matters most is that you've built experience, dealt with challenges, learnt from them and can now use that experience to make a wider strategic impact.Interested?For a confidential conversation about the role, contact Sarah Larkin at Elevation Recruitment Group.