Average Customer Manager salary in the UK

About the opportunity: We are the internal recruitment partner for our client, a market-leading web-based business intelligence & data tool for investors in the renewable energy / clean power market. An exciting NEW opportunity has arisen for a highly proactive and dynamic Customer Success Manager to take ownership of the management and ongoing support of their existing customers to maximize their usage and engagement with the platform. The Customer Success Manager will be at the forefront of maintaining and enhancing relationships with existing subscribers, providing training and guidance, promptly actioning customer requests, and advising on platform advancements. Your knack for identifying opportunities to expand their user base will be invaluable to their exponential growth. You will also play a crucial role in client retention, notifying customers of their upcoming renewals and efficiently managing the subscription renewal process. This truly is a unique opportunity join a thriving industry and become a valued member of team where you will see your efforts re?ected directly in the success of the business. Who we are looking for: The successful candidate will be able to demonstrate the following: Proven experience within a Customer Success Management / Account Management role. Relevant industry experience, ideally within the energy sector. Working experience within a subscriptions-based model, managing a high value subscriptions book.A good understanding or knowledge of the US market would be beneficial. IT literate with proficiency across Microsoft packages. Ability to forge strong business relationships with key stakeholders. Highly proactive and self-motivated with a can-do attitude and a keen willingness to learn. Must live within a commutable distance to London. In return we are offering: A competitive salary dependent on skills, knowledge, and experience plus competitive commission scheme.A hybrid working arrangement, with travel to London office.Pension contributions. Appropriate training provided. Interested? Then APPLY now for immediate consideration. All our vacancies are handled by our internal recruitment team at Vero HR, therefore any unsolicited CV's and/or Agency Terms of Business will not be accepted. For any recruitment agency enquiries please email

Red Recruitment is recruiting a Customer Service Manager in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients. As a Customer Service Manager, you will lead a team of Customer Support Advisors to ensure the consistent delivery of exceptional customer service. You will drive team engagement, nurture talent, and enhance the customer experience, ultimately fostering client confidence and business growth. This is a full-time position and the salary is £32,000 per annum. Package for a Customer Service Manager: Salary: £32,000 per annumHours: Monday - Friday, 9am - 5.30pmContract Type: PermanentLocation: Banbury, Oxfordshire Key Responsibilities of a Customer Service Manager: Leading and developing a team of Customer Support Advisors to achieve high performance and service excellenceConducting regular coaching and feedback sessions, including monthly 1-2-1s, to support individual and team developmentEnsuring team members are equipped to handle escalations, with Team Leaders taking ownership of issue resolutionEffectively managing change within a fast-paced contact centre environmentUtilising relevant systems to monitor team performance, allocating resources efficiently, and implementing service improvementsEnsuring adherence to health and safety, environmental, equal opportunities, and customer service standardsContinuously improving existing processes to drive business efficiencyManaging performance assessments and personal development plans to support employee growthOverseeing absence management to maintain a high standard of service delivery Key Skills and Experience of a Customer Service Manager: Excellent verbal and written communication skillsStrong understanding of computer systems and processesProven experience coaching and developing teams while achieving operational KPIsStrong people management skills, including performance and absence managementAbility to plan, prioritise, and manage workloads effectively If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

The Company: Fast-growth PE-backed SaaS businesses with a globally recognised compliance platformOver 1000 customer across EMEA, USA & APACBig growth plans over the coming years!A well-known client to ABR having worked with the business for years, growing their commercial team! The Opportunity: Reporting to the Customer Success Lead, you’ll manage a book of circa 120 accounts. Adopting a mixed-touch Customer Success approach. You will be the main point of contact for customers post-sale, helping them maximize the value of our platform and achieve their key objectives. You’ll be keen to engage, jump on calls, video chats etc with your core focus to drive adoption, usage and retention. You’ll have a secondary eye on how to grow commercial account value, but all in all, driving successful customer outcomes! High-level on you: Previous experience in a Customer Success or Account Management role.Experience of monthly/ yearly account growth. Commercially aware.A background of working within a scale-up SaaS organisation.Data savvy with the ability to story tell with facts.Intelligent self-starter with a background of working within Service Management software. The Package: £38,000 base salary plus commission (15%)Fully remote working available with multiple offices across the South25 days holiday + bank holidaysIncreased pension contributionsPersonal development budget ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!