Average Customer Executive salary in London

Customer Operations ExecutiveOffice-based, hybrid or home-based opportunity.You must be able to spend a minimum of two weeks at our Head Office in Surrey for training.Newmarket Holidays at a glanceOur aim is to enrich lives and well-being through travel. That is our purpose. Our ‘why’. It is ambitious and bold, but through the commitment of our brilliant people, we’re doing more and more each day to create and deliver incredible wish-list holidays. The types of holidays that people have always dreamt of experiencing. We bring those dreams to life and are the trusted friends of our loyal customers.The Newmarket Spirit is what binds us together. Throughout this, our 43rd year, and all other years, we strive to grow. To challenge ourselves in new ways. Embracing different points of view and realising our potential. For the right person, their story can begin right here.Role profileThe purpose of this role is to support our customers & Tour Managers from 24 hours before they travel to the time when they return home. You’ll need a calm head and a focus on customer excellence in this fast paced role, as you’ll be helping customers who may experience issues whilst on holiday, ensuring they receive the support they deserve and service which exceeds their expectations. You will be responsible for ensuring that all issues are dealt with proactively, cost-effectively, and always with the customer at the heart of thinking and decision making.You’ll also be part of our Incident Management Plan in the event of major disruption or crisis situations, ensuring our customers are supported and our brand protected.This is a seven-day-a-week operational role and as such, roster flexibility is critical (the earliest roster start time is 0500 and the latest finish is 2200 in peak travel times. However, in the event of significant operational disruption, flexibility is required).Who we are looking for• Experience in Tour Operating or Airline environments is essential.• Knowledge of Amadeus and long-haul scheduled flying is desirable.• Ability to remain calm, work under pressure and deliver amazing service.• Someone who has a proactive approach to workload and customer experience.• An excellent telephone manner and strong written English language skills which puts customers at ease and promotes confidence.• Skilled influencer and communicator.• Able to build excellent relationships with different people.• Be prepared to go above and beyond the call of duty.What we can offer you• A changing and multi-cultural team-spirited environment with opportunities to learn from new experiences and challenges.• Leaders who are interested in your development and committed to helping you to be the best version of yourself.• A responsible organisation that cares about its people, the environment, and the communities we visit• Encouragement to take initiative and try something new and different.• A flexible and hybrid-working arrangement.• An exciting set of benefits.• The opportunity to visit our destinations and experience our holidays.Join Us!Travel is a wonderful industry to be part of. If you're passionate about holidays - perhaps you've done a similar job before or have some other experience that is relevant - we'd love to hear from you! If this sounds like the kind of opportunity, and place to work, that you’re looking for, hit APPLY and include your CV with a brief covering note about your salary expectations and any notice period.No agencies, pleaseAs an equal opportunities’ employer, Newmarket Holidays is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Newmarket Holidays.

Our client, a well-established, growing Independent Mortgage Brokerage based in Central London, are looking to recruit a fun, sociable Customer Services Executive to join their sociable team. Working on a hybrid basis (3 days in the office / 2 days working from home), this is an incredible opportunity for the perfect candidate! Our client have been established for just over 20 years and have grown to close to 70 FTE, with a further 150+ freelance employees. Due to their growth and consistent success, they are now actively seeking the perfect candidate to join their Client Services department. In a nutshell, your responsibilities will include: - Liaising with customers over the phone and email (50+ calls a day)- Ensuring all customers are satisfied with the services provided by the company- Promoting different services that could be of interest to the customer (no push for sales, just introducing products!)- Booking in appointments for Advisors to explain additional products in more detail, should the customer(s) be interested- Logging all customer interaction(s) on company CRM- Offering an exceptional service to each and every customerIn order to be considered for this position, it is ESSENTIAL that you have the following: - Minimum of 1 year's experience within a Customer Services capacity- Proficient in all Microsoft Office programs (Word/Excel/PowerPoint/Outlook)- Articulate telephone manner- Excellent communication skills (written and verbal)- Genuine desire to progress- Fun, sociable personality! In addition to a very competitive basic salary of £27,000, our client are also offering the following: - Annual bonus up to £4,000 (based on individual and company performance)- Hybrid-working model (3 days in the office / 2 days working from home)- Fantastic working hours: Monday - Friday: 9.00am - 5.30pm- Amazing progression opportunities! Our client are looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are seeking an Executive Assistant to provide dedicated support to our Executive Team. This role involves delivering advanced EA/administrative and executive organisational services, acting as the primary point of contact for the relevant Executive members. The successful candidate will handle enquiries and communications efficiently, ensuring seamless service across the team and organisation.Location: North Acton, W3Job Type: Full-time - TempContract: Initially 12 monthsPayrate: £48.427 per yearHybridDay-to-day of the role:Manage comprehensive diary and travel arrangements, ensuring all scheduling, appointments, and logistical arrangements are handled with exceptional customer service and strict confidentiality.Oversee and prioritise email management and workflow demands for Executive members, ensuring clear guidance and appropriate access to staff, Board members, key stakeholders, and the public.Proactively plan and support Executive engagements, ensuring clarity of requirements and attendance at key meetings and events.Provide comprehensive administrative support including preparing agendas, presentations, reports, minutes, and office communications.Coordinate with other EAs to ensure seamless front of house coverage and support various external committees.Assist in the management of IT, catering, deliveries, and guests, and support the Governance Team with board secretariat services.Required Skills & Qualifications:Proven experience providing high-quality EA/PA/administrative and executive services in a demanding, fast-moving, and customer-focused environment.Excellent customer service and stakeholder management skills.Highly developed verbal and written communication skills, with the ability to work collaboratively at all levels.Exceptional organisational, planning, and coordination skills in a fast-paced, delivery-focused environment.Advanced skills in all MS Office packages.Financial and commercial awareness, maintaining confidentiality and sound commercial judgement.Politically astute, able to spot emerging trends and risks at the Director/Senior level.Benefits:Competitive salary and benefits package.Opportunities for professional development and growth within the organisation.Dynamic and supportive work environment.To apply for the Executive Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.