Average Customer Executive salary in Edinburgh

Customer Service ExecutiveSalary: £24,500 plus benefitsType of work: PermanentLocation: EdinburghApply nowAbout the roleWe're currently looking for Customer Service Executives to create an outstanding customer experience in our Peugeot / SEAT / Skoda / CUPRA / BYD branch in Edinburgh Seafield and help customers get excited about our products.Why choose us?33 days' holiday allowance with room to growGenerous retail discountsPrivate healthcareSimplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatmentsPension schemeMaternity and paternity packagesOpportunities for training and progressionHoursYou'll work a five-day week on a set rota that includes weekends (38 hours per week).About the roleAt Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales.Day-to-day dutiesPreparing the showroom and cars for the day aheadAssist with showroom presentation and advertisingSupporting the Sales department and delivering excellent customer experienceOrganising and accompanying customers on test drivesSwotting up on our vehicles and manufacturersLearning about our products so you can help our customers find the perfect fitEnhancing the customer journey from enquiry to deliveryEssential skillsYou'll be a confident communicator who understands that a positive attitude gets great resultsWillingness to go the extra mileA full UK driving licenceAs happy working on your own initiative as you are in a teamOne of our company values is progression, so it's vital you are eager to progress within this role to car salesOur CultureArnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.To find out more about Life at Arnold Clark, visit our website.Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.BenefitsEvery Arnold Clark employee is entitled to a wide range of benefits, including:Discount on new and used vehiclesContributory pension schemePrivate medical insuranceLife assurance

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Customer Service Executive (Voice)Permanent | Stirling or Edinburgh | Hybrid WorkingGood at talking? Even better at listening? Ever explained something complicated so well that someone sighed with relief? Excellent. Keep reading So... What's This All About?We're looking for a Customer Service Executive (CSE) to be the friendly, knowledgeable human behind the headset - the person customers and advisers are very glad they spoke to today. You'll be part of a multi-talented team whose entire purpose is making customer life easier. From welcoming new customers, to tackling complex "how on earth do I...?" queries, you'll be there to untangle, explain, reassure and resolve, you are problem-solving superhero . Capes optional. The Voice Team VibeYou're right on the frontline - influencing digital adoption, guiding customers confidently through their options, and making sure every interaction feels human, helpful and sorted. You'll handle: Phone Email And your secret superpower? Figuring out why someone is really calling - then fixing it properly so they don't need to call back. What You'll Actually Be Doing You'll be busy: Explaining stuff clearly, calmly, and without drowning anyone in jargonShowing customers and advisers how to use Digital Account journeys (and making them feel good about it)Spotting repeat problems and helping stop them happening againSupporting customers who choose to transact without advice - clearly, fairly, and with the right risk warningsRecognising vulnerable customers and giving them thoughtful, appropriate supportHandling complaints with empathy, confidence and professionalismAchieve and maintain competency in accordance with the T&C Governance schemeKeeping your pensions knowledge fresh and processes tidyManaging risk responsibly and raising flags when something doesn't look quite rightWorking closely with teammates who value collaboration over ego You'll Probably Love This Role If...You: Have customer service experience (contact centre is a bonus, not a dealbreaker)Genuinely enjoy helping people, not just "handling queries"Can build rapport without forcing itLike fixing things properly the first timeCare about quality, accuracy, and doing the right thingEnjoy learning, improving, and getting a little better every week Basically, you're human, curious, and quietly brilliant at customer service. Where & When You'll Work Office base: Edinburgh or StirlingHybrid working - up to 3 days a week at homeFull-time onlyMonday-Friday, between 8:30am and 5:30pmRotating shifts: 8:30am - 4:30pm9:00am - 5:00pm9:30am - 5:30pm Job Level: Colleague Recruiter: Sarah Mathers Closing Date: 26 April 2026 What we offer: At M&G, we're committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include: As a savings and Investments firm we are proud to offer a valuable pension scheme of 18% , with 13% made up of Employer Contributions and 5% Employee Contributions . We also offer Share Save and our Share Incentive Plan , together with access to financial wellbeing and support services - to help give you real confidence to put your money to work. Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy - to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture. Health & Protection cover including Private Healthcare , Critical Illness cover and Life Assurance for you, with family options - for peace of mind. To explore more about life at M&G and our full benefits offering, visit Life at M&G We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. M&G is also proud to be a Disability Confident Leader , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at:

In-house legal teams are under more pressure than ever, often trapped in a constant flow of requests, redlines, reviews, and urgent internal demands.The UK's leading legal AI firm is tackling this head-on. Its platform acts as the operational hub for modern legal departments, streamlining everything from intake and Q&A to drafting, research, and contract iteration. The mission: transform legal from a bottleneck into a strategic, high-velocity function.We're hiring an Enterprise Account Executive to drive new revenue across complex, high-value accounts. You'll manage strategic sales cycles end-to-end, engaging with senior stakeholders across Legal, Ops, IT, and Procurement.You should be comfortable navigating long, multi-threaded enterprise motions, building consensus across diverse teams, and articulating commercial value with clarity and credibility. You'll also partner closely with SDRs, Marketing, and Product as we refine our go-to-market engine.Key Responsibilities Manage full-cycle sales for upper mid-market and enterprise prospects, typically over 6-9 months Build deep, multi-stakeholder relationships across legal and operational leadership Lead investigative discovery, craft compelling ROI narratives, and run structured proof-of-value programs Deliver high-quality demos and maintain rigorous forecasting discipline Consistently exceed quarterly revenue commitments while protecting deal velocity Influence product and GTM direction based on customer insights Maintain meticulous CRM hygiene and operate with a data-driven mindsetRequirements5+ years selling SaaS solutions, ideally involving layered enterprise buying groups A history of exceeding quota at ACVs £120k+ / $150k+ Expertise in value-led, consultative selling and strong executive communication Ability to orchestrate alignment across Legal, IT, Procurement, and Finance High levels of curiosity, discipline, and resilience in fast-moving environments Strong organisational instincts, supported by clean, metrics-focused pipeline habitsBenefitsCompetitive OTE: 50/50 split £80k base / £160k OTE + AcceleratorsEquity: Meaningful ownership in a rapidly scaling business Hybrid Working: Minimum three days per week in the Edinburgh office Career Path: Progression routes into Strategic AE or Sales Leadership