Average Customer Executive salary in the UK

Job Title: Customer Service ExecutiveLocation: Brentwood, Essex (Office Based)Salary: Starting from £27,300 depending on experienceJob Type: Full Time, PermanentMUST DRIVE/HAVE ACCESS TO OWN VEHICLE DUE TO NO PUBLIC TRANSPORT TO OFFICE LOCATIONWho are Zest Recycling?We're a recycling and waste management broker that isn't afraid to do things differently. From hospitality to healthcare, we work with companies spanning a range of different sectors, offering a fresh, new perspective on long-standing waste management problems helping them to become an environmental leader in their sector.At Zest Recycle, it all starts with collaboration. To us, partnerships with our customers are everything, and therefore key to our success are professional and customer-oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team.The Role:The Customer Service Executive role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides general administrative duties, research, quote preparation and carrying out other duties that allow the sales team to focus on selling and the Account Managers to support the accounts.Handle routine telephone and email enquiries using Hubspot and processing orders via Weighsoft with supervision or direction as required from the Customer Servivce ManagerEscalate unusual or complex telephone and email enquiriesRecord customer queries and complaints using HubspotUpdate and amend service schedulesLiaise with service providers over day-to-day operationsLiaise with the Finance department, customers and suppliers to resolve invoice queries and seek supervision as requiredPrepare quotations with direction from the Customer Service ManagerSource solutions for new waste streams with direction from the Customer Service ManagerLiaise with relevant individuals re new enquiries/orders to be fulfilledUnder the direction of the Customer Service Manager, research new solutions to different customer requestsFulfil customers' administrative processes which may include attendance at sites to assist with planning meetingsSet up new supplier accountsLiaise with Account Managers for advice and support on client accountsSupporting Month-end invoice process ensuring supplier information is obtained on time (e.g. weights)Skills & Experience Required:Previous office administration and excellent organisational skills. Experienced in working with senior individualsExperience in providing customer serviceExperience of working in an extremely busy, fast paced and demanding environmentExcellent PC literacy with an advanced knowledge of Microsoft Office Suite and Hubspot or a similar "ticketing" systemThe individual must be a self-starter who demonstrates initiative and can be pro-active. The ability to multi-task is also essentialExcellent communication skills both written and verbal that enables the individual to quickly establish respect within the teamThe individual must be able to plan and be able to organise themselves so that they can balance the needs and priorities of the different areas of the roleWillingness and aptitude to grow the role to take on new challengesWorking hours are Monday to Friday 8am to 5pm based in our Brentwood officeBenefits:As part of the Zest Team, you will receive:A competitive salary25 days holiday plus bank holidaysPensionEmployee of the Month/Monthly Star Award programmeFree parking on-siteActive company social programmePlease Note:NO AGENCIESAre you ready to become part of our team of dedicated individuals who collectively ensure the success of Zest Recycling and set us apart from our competitors? If so, please hit the APPLY button to get started!Please click on the APPLY button to send your CV for this role.Candidates with the experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative may also be considered for this role will be considered for this role.

Customer Experience Executive Opportunity with Leading Commercial Vehicle Leasing Company in Rhondda Valleys Our client, a well-established commercial vehicle leasing specialist based in the Rhondda Valleys, is seeking a dedicated Customer Experience Executive to join their expanding team. This is an excellent opportunity for a skilled professional to contribute to client retention, increase revenue, and develop their career within a reputable local business.Benefits for the successful Customer Experience Executive:Competitive basic salary up to £35,000 per annum, dependent on experiencePerformance-based bonus scheme, including payment per converted sale and upselling incentivesIncreasing annual leave entitlement, up to a maximum of 30 days plus bank holidaysPension schemeFlexible working hours to accommodate personal circumstancesOpportunity for career development and increased responsibilities as the company growsFriendly, approachable team environment within a well-established companyDuties:Proactively contact customers at key intervals ( months and beyond) post-sale to ensure satisfaction and strengthen relationshipsRe-engage potential customers who previously did not convert to generate new business opportunitiesIdentify and promote relevant upsell products to existing customers to increase revenueEncourage satisfied clients to leave positive reviews on Google to enhance online reputationMaintain accurate records of customer interactions and follow-up actionsCollaborate with internal teams to support ongoing customer retention strategiesDevelop understanding of customer needs to tailor future communication and offeringsRequirements for the Customer Experience Executive position:Proven experience in customer service, telesales, or a similar client-facing roleExcellent telephone manner and communication skillsExperience in upselling and lead conversion is highly advantageousAbility to work independently and as part of a teamFull driving license preferred due to location proximity to the A470Strong organisational skills and attention to detailEnthusiastic and proactive approach to nurturing client relationshipsThe Customer Experience Executive will primarily operate in a telephone-based capacity, maintaining customer relationships and identifying opportunities for growth. Our client looks for individuals who are customer-focused and eager to contribute to business expansion through exceptional service and upselling.Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Rhondda Valleys and Rhondda Cynon Taff, today to discover more about this fantastic opportunity.At Perfect Placement, our team of automotive recruitment consultants are passionate about connecting skilled professionals with leading motor trade roles. If you’re seeking to enhance your career and explore more Customer Experience Executive jobs in your area, get in touch today.

Job Title: Customer Service Executive - Manufacturing! Permanent/Full Time Witham - 5 Days a week in the office (Please note; hybrid working is not available).Salary - up to £32,000 depending on experienceBenefits include: Personal Development; Pension Contribution; Performance Bonus Scheme; Free ParkingAs a Customer Service Executive, you will play a pivotal role in ensuring the consistent delivery and high quality account management for a dynamic and exciting company within the FMCG industry. This role is very diverse in responsibilities that rely on accuracy, data input, organisation and excellent customer service skills Working closely with the Manufacturing Planning team, you will liaise on scheduled and planned orders to ensure alignment between customer demand and production timelines. In addition, you will provide proactive sales support to both customers and internal stakeholders, helping to ensure on-time delivery and the highest standards of service.Success in this role requires strong communication skills, exceptional attention to detail, and the ability to manage multiple priorities effectively.Key Areas of Responsibility:Manage a portfolio of UK customers' orders, liaising with internal departments including Operations as well as both external partners and haulage providers to ensure that deliveries are made according to customers' requirements.You will play a vital role in ensuring regulatory compliance relating to HMRC Customs & Excise procedures.Provide support to the Sales Managers as required.Identify and communicate opportunities for the improvement of our service to customers.Provide cover as required for similar administrative functions within the company and undertake any other appropriate duties as requested.Actively support and suggest sustainable goals linked to the role, including environment, colleagues, and stakeholders.Person Specification:Our client is looking for a personable, detail-oriented, and dependable team member who takes genuine pride in their work and cares about delivering an exceptional experience for customers and colleagues alike. The ideal candidate will be positive, supportive, and eager to learn - someone who values teamwork, communicates with kindness and professionalism, and approaches each day with a mindset of continuous improvement.3+ years Previous experience within a customer service role (Ideally within manufacturing) Good eye for detail and highly organisedStrong attention to detail and accuracy in inputting data / information onto online systemsGood telephony skillsReasonable standard of general educationExport/import and customs entry experience with desire to gain more knowledge (Desirable - not essential)Knowledge of HMRC regulations concerning movement of excise goods (Desirable)Previous experience with online order processing systemsAdaptable to learn new systemsPrevious experience with logistics (Highly Desirable)Good IT and administrative skillsPlease note that the responsibilities outlined above are intended to describe the general nature of the role and are not an exhaustive list of responsibilities, duties, or required skills. The ability to be adaptable is key - and you must be comfortable working within a dynamic environment where no two days are the same!If this role sounds like it is a close match for your skillset - apply with your CV today! Please ensure your location is clearly marked on your application to avoid delay's in shortlisting.