Average Customer Executive salary in City of London

Wise May are looking for a Customer Support Executive to work as part of a Customer Service Team for a Membership organisation. The role will involve being the first point of contact to the organisations membership queries and providing an excellent member experience. Hybrid working 3 days in the Office, 2 days working from home. Duties: Responding to member enquiries over phone phone, via email and other channelsProviding clear and accurate support on standards, products and servicesRetention of potential leaversFollow the internal escalation process where a query requires more complex technical supportAct as a voice of the member, championing their needs and priorities to the wider businessSupport internal projects with member knowledge, outbound calling and inbound response handling when required Skills: Proven Customer Service experienceA positive outlook and can-do attitudeExcellent communication skillsHigh levels of empathyStrong analytical abilities to troubleshoot and resolve customer issues effectively Benefits: 25 days holiday (buy up to 5 days holiday)Up to 12% employer Pension contributionAccess to GP clinicLife InsuranceEye careup to 2 moving house days Private dental schemePrivate healthcareCycle to work schemeSeason ticket loanFamily travel insuranceGym membership

Customer Service Associate London - hybrid To £30,000 plus bonus and benefits Our client is an asset finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate. The successful Customer Service Associate will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care. You will be responsible for; Handling all telephone enquiries from both prospective and existing customers.Responding to customers quickly and effectively, ensuring that every customer interaction has a positive outcome.Responsible for all in-life processes, such as settlement requests, reschedules, account queries, refunds and cash reconciliationsLiaise with internal departments assisting with both in life requests & customer queriesMaintain customer data to ensure it is up to dateIdentification of improvements and changes that will further enhance our customer service delivery. Ensuring the service we provide is representative of company values. Complaints handling. This is an exciting opportunity to join a dynamic business during an exciting period of growth. In the first instance please send your CV in confidence

Customer Engagement and Communications ManagerLondon (EC2Y) - Fully onsite, 5 days per weekDay Rate Contractor Our international banking client is seeking a highly skilled Customer Engagement and Communications Manager to enhance the user experience of their Digital Engineering Solutions and Services products and platforms. This role involves building and maintaining customer communication and brand image, interacting with customers and stakeholders, and driving a comprehensive customer experience strategy. The successful candidate drive communication and engagement strategy for Desktop Transformation initiatives such as a Windows 11 migration and Infrastructure Platform End of Life (EOL) programme. Key Responsibilities: Develop and implement digital communications strategies with a focus on positive change management.Create structured and targeted communications plans for IT transformation projects, such as Windows 11 rollout and hardware EOL programs.Act as the primary liaison between IT programmes, senior business leaders, and users.Manage internal and external communication channels to ensure strong and coherent messaging.Organise and deliver training and education programs for new products and services.Continuously engage with stakeholders to identify pain points and opportunities, providing feedback to improve products and services. Key Requirements: Strong corporate communications background, particularly in IT transformation projects.Excellent stakeholder management skills, with experience engaging senior executives and IT teams.Proven ability to break down complex IT concepts into relatable terms for non-technical audiences.Exceptional written, verbal, and presentation skills.Proficiency in Microsoft Office Suite, web content management systems, and collaboration platforms like SharePoint and Teams.Experience with IT change management and technical writing.Customer-centric mindset with strong problem-solving skills. If you are a results-driven professional with a strong corporate communications background that brings a sense of accountability and excellent interpersonal skills, please submit your application. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd acts as an Employment Business in relation to this vacancy.