Average Customer Executive salary in the UK

Customer Success Executive - Sheffield based- 1 Day a week in the office - Up to £27,000 basic salary Are you passionate about building meaningful relationships and making a positive impact in the education sector? Do you have a knack for ensuring customer satisfaction and driving renewals? If so, we have the perfect opportunity for you! About the Role We are looking for a dedicated Customer Success Executive to join our dynamic team. In this role, you will primarily focus on building and maintaining relationships with our existing customers, ensuring their satisfaction, and driving renewals. You will also play a key role in onboarding new customers to our integrated platform and generating qualified referrals. This is a unique opportunity to make a tangible difference in the education sector by supporting schools and improving student outcomes. Key Responsibilities Achieve a 93% customer renewal rate within the first 6 months by proactively contacting customers before contract expiration, identifying renewal risks, and providing exceptional service.Successfully onboard new customers onto our integrated platform post-launch in September, offering effective demos, addressing pain points, and assisting with technical challenges.Generate qualified referrals from existing customers by building strong relationships, identifying upselling/cross-selling opportunities, and facilitating the referral process. What You'll Be Doing Most of the Time Relationship Building: Establish trust and rapport with assigned customers, understanding their needs and proactively communicating with them.Onboarding: Guide new customers through the platform integration process, offering demos and providing ongoing support and training.Renewal Management: Monitor customer accounts, identify renewal risks, and work proactively to retain customers through upselling, cross-selling, and excellent service.Referral Generation: Engage with customers to identify potential referral opportunities, qualify leads, and facilitate the referral process.Customer Advocacy: Act as a voice for the customer within the organization, providing feedback to product and marketing teams to improve the customer experience. Challenges You'll Face Platform Launch and Transition: Manage customer expectations and navigate potential challenges during platform integration.Fast-Paced Environment: Keep up with the rapid pace of the organization and adapt to evolving processes and systems.Data Challenges: Work with existing data systems that may not be fully integrated or user-friendly.Balancing Soft Commercial Skills with Technical Support: Provide support without overstepping into the role of a technical expert and leverage commercial skills to generate referrals.Building Rapport with a Diverse Customer Base: Understand the unique needs and challenges of customers from different segments and adapt your approach accordingly. Why You'll Love This Job Meaningful Work: Make a positive impact in the education sector by supporting schools and improving student outcomes.Growth Potential: Join a growing organization with opportunities for career advancement.Impactful Role: Directly influence customer satisfaction, retention, and referral generation, making a tangible difference in the business.Collaborative Environment: Work in a team-oriented environment with supportive and passionate colleagues.Strong Brand: Work for a respected and well-known organization in the education field.Personal Fulfilment: Enjoy a rewarding experience if you're passionate about education and building relationships with customers. Qualifications and Skills Customer Renewal Management: Track renewal dates, identify risks, and offer upselling and cross-selling opportunities.Integrated Platform Onboarding: Conduct demos, provide onboarding materials, offer personalized support, and collect feedback.Referral Generation: Engage with customers, develop referral campaigns, track leads, and collaborate with the sales team. If you're ready to take on an impactful role in a collaborative and growth-oriented environment, we want to hear from you! Apply now and join us in making a difference!

The Company: Privately owned, HR-Tech, founded by a recognised industry leader in the space.A market-leading solution helping enterprise businesses connect more effectively with their staff. The Opportunity: This growing HR-Tech is looking to add to their Client Success team as part of their ongoing expansion! Join a fantastic, upbeat team and deliver customer delight at every contact point. Critical to this role is working with the wider functions to deliver successful customer outcomes. Your supporting strategy team, insight team and sales team will support you to ensuring every aspect of the customer journey is optimal. You however are the glue that joints it all together! Work with clients to create, implement, execute and assess business wide employee surveys. Use the insight gathered to work towards client objectives and grow the relationship! The Ideal Candidate: Previous experience in a customer success role, working with large of enterprise clients.Experience of working within a fast-paced, scaling SaaS business.Data savvy and able to tell a story to create value.Strong organisational skills, experience in project management would transfer wellSelf-motivated and able to work autonomously.A people person - not only will you work with clients, but internal stakeholders across all departments.Upbeat and high energy, you’ll be a critical part of the team dynamic,Experience of working within a HR-Tech solution and/or with HR decision makers. The Package: A base salary up to £33k.25 Days Annual leave plus bank holidays.Hybrid working 3 days a week in OfficePension. And more! ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!

Customer Support Executive Location: Hybrid working, split between office (Wilmslow) and home workingHours of Work: 08:30 - 17:00 Salary: £22,575 + Bonus (up to £1,500 per month) The RoleAn exciting opportunity has arisen for a Customer Support Executive to join our Commercial Sales Operations team. We are looking for individuals who are commercially savvy and who are excellent at objection handling.The role, in a nutshell, is contacting and rebooking prospective clients with our Business Development Consultants (BDC). So, the calls will be relatively warm, as they will have already spoken to one of our Business Development Consultants and booked a meeting in and are aware of the services that we offer. You will be following up, fact-finding and objective handling reasons for cancellation with the view to rebook the client back in with the BDM. Skills that we required:* Excellent communication skills* Strong organisational skills* Strong understanding of the sales process* Sales driven* Good analytical and commercial skills to maximise diary management* Adaptable and able to make prompt decisions* Supportive team player The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role and the overall business objectives of the organisation. About YouYou are a team player with excellent communication skills. You can pick things up quickly so understanding our process won't be a problem for you. We are a fast-paced company, so you'll be comfortable working at speed and able to adapt quickly. The CompanyWe are Citation. We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we're on a mission to revolutionise our colleagues' and client's experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.Why Join Us? At Citation, we don't just offer a job - we provide a career and a community. Here's a glimpse of the perks our extraordinary team members enjoy:* 25 Days Holiday + Bank Holidays: Recharge with plenty of time off to relax and explore.* Birthday Bliss: Take a day off to celebrate YOU on your special day.* Post-Wedding Bliss: Newlyweds get an extra week to soak in the happiness.* Growing Families: Enjoy vouchers and special perks for expectant parents.* Healthcare Cash Plan: Access private healthcare to keep you feeling your best.* Pawternity Leave: Welcoming a new furry friend? Take a day off to make it memorable.* Community Days: Make a difference with a day off to volunteer or support a charity. Join us at Citation, where you'll gain unparalleled experience, be celebrated for your achievements, and thrive in a supportive culture! Hit Apply now to forward your CV.