Average Customer Coordinator salary in the UK

Job Title: Customer Contracts CoordinatorSalary: Starting from £23,000 plus an excellent benefits packageLocation: Swindon12-Month Fixed Term ContractMAN Financial ServicesAgile workingEnhanced parental leave Eligibility to annual bonus schemeAccess to a fantastic loan car scheme 27 days annual leave plus bank holidays Competitive pension4x basic salary life assurance A quote from our Operations Team Manager, Jonathan Turner-We are excited to offer the opportunity to join our Operations Department as Customer Contract Coordinator. This is a brilliant opportunity to gain a broad picture of our business, as you collaborate closely with all departments across MAN Financial Services UK Ltd, MAN Truck & Bus UK Ltd, and the wider group. With full training and ongoing support provided by both the team and the Operations Manager, this is an excellent chance to grow and thrive in a supportive and engaging environment."In this role you will:Serve as the first point of contact for both internal and external customers via telephone, email, and written correspondence.Provide timely and accurate finance quotes for the full range of financial products, ensuring alignment with KPIs and SLAs.Generate contractual documents for all financial products in accordance with company procedures, ensuring accuracy.Process signed contract documents in the system and handle payment of vehicle invoices, including maintaining Salesforce and other company records.Process approved requests for early settlements, terminations, insurance losses, and any contractual changes, ensuring that system records and tracker spreadsheets accurately reflect these updates.Proactively manage the end-of-lease process for all vehicles, including customer communication to ensure timely returns and/or terminations as needed.About you:Customer focussed - enthusiastic about delivering an exceptional service through pro-active communication.Organised - able to simultaneously track and progress multiple cases.Diligent - accurately conduct a range of administrative duties.Team player - work as part of a team, supporting one another to ensure our customers receive a fantastic service.Solutions orientated - the desire to overcome hurdles and the ability to identify solutions.If you’re interested in this role we’d love to hear from you.Closing date: 08/07/2025Next steps:If you like the sound of this position, please apply today.A member of the MAN Financial Services Recruitment team will contact you to discuss your application.If you are successful at that stage, you will be invited to have a conversation with the hiring manager.We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.As a company, we are committed to protecting the privacy and security of your personal information. Our recruitment privacy notice details how information is collected, processed and how long it is retained for. For more information, please visit the MAN Financial Services UK website and head to the recruitment privacy statement, found at the bottom of our homepage.Working for MAN Financial Services is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.At MAN Financial Services we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.MAN Financial Services is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.

Customer Service Coordinator £25,000 South Manchester Growing Business Great opportunity to join this well-established business who are seeking an experienced Customer Service Coordinator to join their busy team. We are looking for a customer focused individual to contribute to the overall efficiency and effectiveness of the customer service operations. The Customer Service Co-ordinator job will include: Handling incoming telephone callsDirect calls to other service teams where appropriateDeal with enquiries and re-direct where appropriateManaging Group Email boxes and reply to general Sales and Service enquiriesReview and allocate emails to relevant teams following update of customer data.Log all reactive calls receivedNew Customer Onboarding; updating all relevant information on the system accurately and efficientlyProcess and respond to all LivechatsDeveloping and maintaining customer relationships through excellent service Key Skills required for the Customer Service Co-ordinator job will include: Good knowledge and experience with Microsoft Word & ExcelExcellent communication skills and phone mannerAbility to work as part of a busy teamSelf motivatedGood attention to detail Customer Service Coordinator | South Manchester | £25,000 | Great Opportunity Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful. By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website

Account Customer Quotations Coordinator Location: Holywell Contract: Full-time, Permanent Monday- Friday Role Overview Take ownership of day-to-day pricing and quotations, ensuring all customer prices meet agreed margins and reflect any additional charges. You'll act as the primary point of contact for pricing requests and work closely with the Area Sales Manager and internal teams to maintain competitiveness and accuracy. Key Responsibilities Process inbound pricing requests and issue timely, accurate quotesMonitor contribution margins and annotate extra charges clearlyUpdate, cleanse, and manage pricing data in CRM systemsForecast opportunities, track meterage and order volumesCollaborate with Area Sales Manager to secure contractor ordersMaintain KPIs and support team during absencesVerify project details using tools like GlenigansConduct database research and present findings clearlyPrioritise and manage workload independently Skills & Experience Required Excellent attention to detail and data-entry accuracyEffective communicator with good negotiation and customer service skillsProactive, organised, and able to meet KPIs consistentlyFamiliarity with CRM or similar systems is advantageous Please contact Nicola @ HRGO for more information on or email