Average Customer Coordinator salary in Cheltenham

Job descriptionMy client are well recognised manufacturer of water boosting and pump solutions and are currently needing a Customer experience Coordinator to join the business as part of the customer team. If you are a professional, courteous character with strong attention to detail and organisational skills then look no further, as this is the job for you!Customer Experience CoordinatorPermanentMonday-Thursday  8am-5pmFriday 7-4(Hybrid working Available)Key Roles & Responsibilities as a Customer Experience Coordinator: Responding to Customer Telephone Calls and EmailsSales Order Processing (SOP) and Purchase Order Processing (POP)Monitoring and management of various inboxes, and other administrative tasks to support the wider Customer Support TeamProduce and send Order Acknowledgements to customers and complete delivery update callsLiaison with numerous areas of the business including Logistics, Purchasing and Accounts.Ensuring timely Sales Order Processing and effective handover to the procurement and production team in line with the project delivery requirementsAnswering mainline incoming meeting performance metrics Essential Experience as a Customer Experience Coordinator: Experience in working with customers who purchase technical equipmentExcellent written and verbal communication skills comfortable in networking with internal and external contactsCompetent Level of IT Skills If you feel you’re a good fit for this position, please click ‘apply’

What’s in it for you?25 days annual leave + Bank Holidays | Staff discount on products| Life Assurance Scheme | Discounts across high street brands | Personal Charity Support | Cycle to Work scheme | Tax-Free Childcare | Free onsite parking | Employee Savings Scheme Must Have’s Strong IT and administration skills - Excel is key! You’ll be using this a lot!Excellent communication, stakeholder management, and customer service focusExperience working in an admin role would be great!Attention to detail, organisational skills, and a methodical approachSelf-motivated, proactive, and able to manage multiple prioritiesAbility to work as part of a team and follow established processes Nice to have’s Basic understanding of trading and commercial environmentsPrevious experience as a Trading Coordinator or similarKnowledge of Foodservice, FMCG, or related sectorsPassion for food, nutrition, allergen info, and food safety So what will you be doing? Supporting the buying team to meet business, revenue, and margin targetsOrganising and reporting on new product listings, promotions, and supplier activationsManaging product pricing, set-ups, de-lists, and promotional fundingHandling invoice queries, aged debt, and supplier questionsCollaborating with Marketing to collect supplier assets on timeEnsuring data accuracy and compliance with regulatory and security standardsPromoting a positive, customer-focused culture and commitment to ESG and food safetyReporting any product safety, quality, or integrity concerns promptlyContributing to Health & Safety best practices and a safe workplace Helpful extras Based in Cheltenham with free on-site parkingModern office with a collaborative team culturePermanent, full-time role - 40 hours per weekOpportunity to grow in a progressive, people-focused companyWork with a Top 50 UK employer in a fun, foodie, fast-paced culture Our mission of 'Making Recruitment Personal’ also means making recruitment fair. We’re committed to reviewing every application with a focus on diversity and inclusion.While we aim to respond personally to every application, high volumes mean this isn't always possible. You will be kept informed about the progress of your application.Interested?Send your CV to Ellie at i2i Recruitment today!We are proud to be an equal opportunities employer and encourage applications from all suitably qualified candidates regardless of race, gender, disability, religion, belief, sexual orientation or age.Due to the volume of applications, if you haven't heard from us within 5 working days, please consider your application unsuccessful on this occasion.

Permanent opportunity to join our client in Staverton and work within family, friendly team spirit built on decades of hard work!They are the leading specialist in the fire and security industry installing and maintaining fire and security equipment and systems to a wide variety of new and existing customers throughout the UK.Responsibilities:- Communicating with customers to book engineer servicing visits at customer sites and dealing with any general queries in a professional and timely manner. - Calling customers to agree servicing visits for delayed and outstanding appointments. - Strong and clear communication with the engineering teams.- Schedule engineering resource efficiently, minimising travel time and wasted journeys.- Managing the service engineer’s diaries and ensuring that the service levels on maintenance contracts are maintained.- Where appropriate ensure that all engineer documentation and paperwork is processed and electronically filed correctly.- Updating customer databases with the documentation they require (certificates of inspection, quotations, equipment lists).- Planning maintenance and callout activities with engineers in a way that optimises the best and most efficient use of their working time.- Scheduling / Booking of maintenance to meet contractual requirements.- Scheduling / Booking of monthly emergency light testing appointments.- Inputting of service and callout data onto computer service database.- Collation and distribution of weekly diaries/works for engineers.- Support to Account Managers through the administration, creation and coordination of Service remedial quotations.- Management of weekly testing schedules, including the ongoing administration of the testing folders, contract checks, updating any site issues, access difficulties, equipment faults, etc.To apply you must be used to working in a busy environment and must be able to be a reliable and assertive member of a busy operational team. It's also expected that the candidate will have good understanding of commonly used Microsoft office applications. In return the company is offering a stable, fun and professional working environment with career progression opportunity for committed and proactive candidates.Hours - 39 hours a week, Monday - Thursday 8.30am - 5pm & Friday 8.30pm -- 4pm. Salary - £28k to £35k depending on experience excellent benefits - - Comprehensive annual training programme with a six-monthly appraisal system.- Clear progression and regular promotion opportunities.- Minimum 5% discount on all your shopping at the following retailers: ASOS, Tesco, Sainsburys, Morrisons, Waitrose, Argos, John Lewis, M&S, Just Eat, Currys PC World.- Many more discounts through the Perkbox employee benefits scheme.- Company pension scheme.- Social events- 5side football, Annual family day, Team building and more…- Free weekly Greggs and/Café Nero.- Monthly employee Company Bonus Scheme.- Cycle to work scheme.- Xerlife Health and Wellbeing support.