Average Customer Coordinator salary in Brentwood

Job Title - Customer Service Agent Job Location - Brentwood JOB OVERVIEW This role of a Customer Service Agent requires excellent administrative, communication, customer service, organisational and coordination skills. You will need to provide a professional, helpful and efficient customer service and administrative support to the Service Department. Working within the Service Department answering all incoming calls, primarily from customers, resolving any queries and completing administrative tasks for the Service Department. You will be customer focused with excellent administrative skills and a pro-active approach to work with the flexibility to take on new tasks. DUTIES Your main duties and responsibilities will include but are not limited to: Respond and take ownership of all calls in a timely and effective mannerDeal with queries from customers and engineers by phone or email and resolve issues as they ariseProvide admin support for the service department, to include ensuring the in-house system and all necessary spreadsheets are kept up to dateEnsuring the correct costs are added to jobs and that they are closed down as soon as possible, to prevent invoicing delays. This also includes chasing subcontractors for their invoicesScheduling engineers’ daily work within the designated areasTaking breakdowns and arranging attendanceOn occasions you may need to locate parts from stores and / or suppliers and ensuring they reach the required locations on timeAny other administrative duties as requiredAssisting team members where necessary REQUIREMENTS Able to provide a professional, helpful and efficient customer serviceHave excellent communication and administrative skillsHighly organised due to the high demands this role sometimes requiresAble to prioritise work and have excellent organisational skillsComputer LiterateAble to work in a busy environmentGood team playerPro-active in your approach to workCan take ownership of jobs and see them through to completionFlexible to take on new tasks and to work outside of your comfort zoneBe Customer focussed Shift Pattern Working a rolling 5 on 3 off shift pattern (Monday to Sunday), on a rotation of working hours of 07:00hrs to 15:00hrs 08:00hrs to 16:00hrs and 12:00hrs to 20:00 hrs. Safety To work safely at all times ensuring the safety of your colleagues and all those working around you.To comply with the requirements of the companies Health and Safety Environmental and Quality policies and procedures. Other To maintain consistent and professional attendance, punctuality and personal appearance.To pursue the personal development of skills and the knowledge necessary for the effective performance of the role.To always represent the company in a professional manner. Job Types: Full-time, Permanent Benefits: Company PensionDeath In Service PolicyFree parking

Job Title: Operations Coordinator Salary: £28,000 (with regular salary reviews)Location: BrentwoodHours: Monday to Friday, 9:00am – 5:30pmEmployment Type: Permanent, Full-TimeAre you fluent in Italian and English and keen to grow your career in a fast-moving, international environment?Do you enjoy coordinating processes and delivering excellent customer service? If so, this could be the perfect role for you.The Opportunity:Our client, a growing and forward-thinking company in the transport and logistics sector, is looking for an Operations Coordinator to join their friendly and supportive team based in Brentwood. This is a fantastic opportunity to develop your skills in a business that values employee wellbeing and work-life balance.Key Responsibilities: Process and manage customer orders from the UK and IrelandCoordinate transport bookings (road, rail, sea), using your Italian language skillsLiaise with third-party logistics providers to ensure smooth deliveriesAssist with customs and clearance documentation (full training provided)Build and maintain strong relationships with customers and suppliers in both Italian and English What We’re Looking For: Fluent in both Italian and English (written and spoken)Strong administrative skills with excellent attention to detailConfident communicator with good organisational abilitiesA positive, proactive attitude with a willingness to learnInterest in working in an international, office-based coordination role Why Apply? Join a stable, growing company in a key operations roleWork in a diverse and international business environmentEnjoy a friendly, collaborative and supportive team cultureBenefit from regular salary reviews and development opportunities Ready to Apply?We’d love to hear from you! For more information or to submit your CV, contact Kelly Howard at RecruitAbility Ltd via email, phone or LinkedIn.

As a key member of our team, you'll handle a high volume of calls and coordinate with clients, subcontractors, suppliers, and supervisors to schedule appointments. Your goal will be to ensure jobs are booked efficiently, meeting our Service Level Agreements without overpromising.You'll work behind the scenes, engaging with residents via phone and email, using our MSi system to allocate operatives and subcontractors. You'll also manage complex repairs and sensitive customer situations, helping to restore confidence and satisfaction.??Job Salary - £27,000 - £27,5000??Job Location - Billericay, Essex??Full-time Office-Based We're seeking someone with: Strong administrative experience.Proven background in scheduling/planning, ideally in social housing or contractor repairs.Confidence in communicating with operatives, subcontractors, and residents.Basic understanding of building maintenance and task durations.Ability to prioritise and sequence work effectively.Experience handling high call volumes and repair-related queries.Excellent written and verbal communication skills.Proficiency in Microsoft Office.Strong organisational skills and a passion for customer service. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk