Average Customer Consultant salary in Glasgow

Business Unit: Branch NetworkSalary Range: £23,500 - £25,000 per annum DOE + BenefitsLocation: Newton MearnsContract Type: Permanent, Part Time - 14 Hours Our TeamOur Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Newton Mearns branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you're looking for! What you'll be doing• Welcoming our lovely customers to the Branch.• Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.• Resolving any queries customers may have with their banking.• Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.• Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.• You'll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community. We need you to have• Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.• A flexible and positive working approach to suit customer needs and business demands.• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.• A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news. It's a bonus if you have but not essential• Some financial services experience.• Knowledge of banking products.• Working knowledge of Microsoft Office applications. Red Hot Rewards• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time)?plus the option to buy more. • Up to five extra paid well-being days per year.? • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.? • Market-leading pension. • Free private medical cover, income protection and life assurance. • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.? And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin MoneyVirgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin MoneyAt Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society.??We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.? ? As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bitAlthough some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks -?we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Branch NetworkSalary Range: £23,500 - £25,000 per annum DOE + BenefitsLocation: Newton MearnsContract Type: Permanent, 35 Hours Full Time Our TeamOur Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Stirling branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you're looking for! What you'll be doing• Welcoming our lovely customers to the Branch.• Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.• Resolving any queries customers may have with their banking.• Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.• Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.• You'll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community. We need you to have• Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.• A flexible and positive working approach to suit customer needs and business demands.• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.• A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news. It's a bonus if you have but not essential• Some financial services experience.• Knowledge of banking products.• Working knowledge of Microsoft Office applications. Red Hot Rewards• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time)?plus the option to buy more. • Up to five extra paid well-being days per year.? • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.? • Market-leading pension. • Free private medical cover, income protection and life assurance. • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.? And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin MoneyVirgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin MoneyAt Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society.??We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.? ? As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team . Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bitAlthough some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks -?we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

The Body ShopWhen Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.  The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. Your role in a nutshellTo support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times.  To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.More about the roleWith over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too. As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.What we look forStrong interpersonal skills to build rapport with customers - customer service experience is idealAbility to communicate and listen effectivelyA genuine passion for beauty and the retail industryOpen availability for evening, weekend, and holiday shifts.Talent DriversCollaborative SkillsPersonal ConductCommercialityPurpose