Average Customer Associate salary in London

Customer Success Manager - FMCG & Consumer Insights DataWest London (Hybrid - 3 days in office)£35,000 - £50,000 base (DOE) + 10% Bonus + Benefits Are you a driven B2B relationship builder ready to join one of the most respected names in consumer insights and data? This is your opportunity to join a fast-growing, innovative company partnering with global leaders across FMCG, Retail, Pharma, Healthcare and more. Why This Role? A fantastic opportunity to progress your career in Customer Success with a market-leading Data & Software providerHybrid working - 3 days in a vibrant London office, 2 days remoteExcellent benefits package, including:? 25 days holiday + bank holidays? Private healthcare, life assurance & personal accident cover? Company pension? Free on-site gym membership? Employee perks platform? Regular team socialsGenuine career progression within a high-growth business with ambitious global expansion plans About the Company Our client is a recognised leader in consumer intelligence and insights, trusted by blue-chip organisations to deliver data that drives strategy, innovation and growth. Their unique datasets and analytical tools help global brands identify trends and stay ahead in competitive markets. Following a period of consistent profitability and strong market performance, they are now expanding their Customer Success team and hiring a talented Customer Success Manager. The Role This is an exciting opportunity to join at a pivotal time of growth. As Customer Success Manager, you’ll play a key role in strengthening client relationships and supporting the ongoing development of their proposition. You’ll work closely with some of the world’s most recognisable brands across Retail and CPG, managing the full client journey — from onboarding and research support through to quarterly business reviews. Your focus will be on nurturing long-term partnerships, delivering strategic recommendations, and ensuring clients gain maximum value from the company’s solutions. You’ll also have the opportunity to contribute ideas that shape future propositions and influence how the team engages with clients. What We’re Looking For You’ll bring: A minimum of 12 months’ experience in Customer Success, Account Management, or another client-facing commercial role(Alternatively) experience in Sales or Business Development with a desire to move into Customer SuccessStrong communication, presentation, and relationship management skillsExcellent organisation and time management abilitiesA proactive, client-focused mindset with a genuine passion for helping customers succeed Ready to Apply? We’d love to hear from you! ABR Associates Ltd is acting as an Employment Agency for this position. We specialise in permanent recruitment across Media, Digital, Tech / SaaS, Market Research, Events & Business Intelligence. Only shortlisted candidates will be contacted. If you haven’t heard from us within two weeks, please assume your application was not successful on this occasion.

Customer Success Executive (Maternity Cover – 9-Month Contract)Central London | Hybrid (3 days remote)£30,000 – £35,000 base + £10,000 uncapped bonus/commissionWhy Apply?Join a market leader in political monitoring and intelligence, trusted by high-profile clients including hedge funds, investment banks, and consultancies.As the business continues to expand rapidly, they are seeking a Customer Success Executive to cover a 9-month maternity contract, helping maintain strong client relationships and drive subscription renewals.What’s in it for you?Competitive base salary up to £35,000Uncapped commission (realistic OTE £10,000)25 days holiday + bank holidaysHybrid working: 3 days remote per weekExcellent career development with the potential to go permanentOpportunity to work with high-profile clients in a fast-growing industryAbout the CompanyOur client is a leading name in political intelligence, delivering real-time monitoring and insight to senior decision-makers across the financial, legal, and corporate sectors in the UK and internationally.With their customer base doubling in the last two years, the demand for proactive client management has never been greater — and that’s where you come in.The Role: Customer Success ExecutiveAs a Customer Success Executive, you’ll manage a portfolio of clients, ensuring they gain maximum value from their subscriptions. You’ll focus on renewals, engagement, and satisfaction, helping clients understand how the platform supports their goals.Key responsibilities:Manage a portfolio of subscription clientsDrive engagement and platform adoptionAct as the main point of contact for client supportLead renewal conversations and identify upsell opportunitiesDeliver client onboarding sessions and presentationsCollaborate with internal teams to address client needsAbout YouYou’ll bring:At least 12 months’ experience in a Customer Success, Client Service, or Client-Facing roleA proven ability to meet or exceed performance targetsStrong communication and presentation skillsExcellent organisation and time management abilitiesA proactive, client-focused mindset and a genuine interest in helping customers succeedReady to join a fast-moving, purpose-driven business?Apply now or get in touch to learn more about this exciting opportunity.ABR Associates Ltd is acting as an Employment Agency for this role and specialises in placing candidates into permanent positions within Media / Digital, Technology / SaaS, Market Research, Events & Business Information.Please note: Due to high application volumes, only shortlisted candidates will be contacted. If you haven’t heard from us within two weeks, please assume your application was not successful on this occasion.

Customer Success Manager Central London | Hybrid (3 days remote)£35,000 - £45,000 base + £12,000 uncapped bonus/commissionPrivate Health Insurance | Pension | 25 Days Holiday | Career Growth Why Apply? Join a market leader in political intelligence subscription business, trusted by high-profile clients including hedge funds, investment banks, major brands and charities. As the business continues to scale, we’re looking for a Customer Success Manager to strengthen client relationships, drive renewals, and ensure clients gain maximum value from their subscriptions. What’s in it for you? Basic salary up to £45,000 Uncapped commission (realistic OTE of £12,000) 25 days holiday + bank holidays Private health insurance & life assurance Generous pension scheme Excellent career development in a fast-growing business Hybrid working: 2 dayd office based / 3 days remote per week About the Company Our client is a leader in political intelligence, providing real-time monitoring and insight to decision-makers across the financial, legal, and corporate sectors. With the customer base doubling in the last two years, the need for dedicated, proactive client management is greater than ever — and that’s where you come in. The Role: Customer Success Manager In this role, you’ll manage a portfolio of subscription clients, building long-term relationships and ensuring each account receives exceptional value. You’ll focus on retention, engagement, and renewal, while identifying opportunities for growth. Key responsibilities: Manage and grow a portfolio of subscription accounts Drive engagement and platform adoption Act as the main point of contact for client support and success Lead renewal discussions and identify upsell opportunities Deliver client presentations and onboarding sessions Collaborate cross-functionally to support client needs About You You’ll bring: 2-3 years’ experience in Customer Success or Account Management A track record of meeting or exceeding retention/renewal targets Excellent client-facing and presentation skills Experience in SaaS, Subscriptions, or Business Information A degree or interest in Politics / Current Affairs Strong organisational and time management skills Ready to grow your career with a fast-moving, purpose-driven business? Apply now or reach out for a confidential chat to learn more. ABR Associates Ltd is acting as an Employment Agency for this role and specialises in permanent recruitment across Media, Digital, Technology / SaaS, Market Research, Events & Business Information. (Please note: Due to high application volumes, only shortlisted candidates will be contacted within two weeks.)