Average Customer Assistant salary in the UK

Job Title: Customer Service Assistant Location: Remote Company: Youth Group About Youth Group: Youth Group is a dynamic youth-focused organization based in London, with a mission to empower young people aged 18-25 by providing them with opportunities to build bright futures and connect with brands. We operate across the UK, with a vibrant community of 1.7 million young individuals. Our portfolio includes Youth Verified, Youth Connect, Youth Mentors, and My Duvet Flip, all aimed at bridging the gap between brands and the next generation. Job Description: As a Customer Service Assistant at Youth Group, you will play a crucial role in ensuring a positive and supportive experience for our community of young individuals. This remote position requires excellent communication skills and a commitment to providing exceptional customer service to our members. Key Responsibilities: Member Support: Provide friendly and professional assistance to members through various channels, including email, chat, and phone. Respond to Inquiries: Address inquiries, questions, and concerns from members promptly and accurately, ensuring a high level of customer satisfaction. Community Engagement: Engage with our young community to gather feedback, answer queries, and provide guidance on Youth Group's services and initiatives. Problem Resolution: Investigate and resolve member issues, complaints, or escalations effectively and in a timely manner. Database Management: Maintain accurate records of member interactions and transactions using our customer management system. Feedback Collection: Collect and compile member feedback and insights to help improve our services and community engagement. Collaboration: Collaborate with cross-functional teams to relay member feedback and assist in enhancing the overall member experience. Qualifications: Excellent communication skills, both written and verbal.Empathy and a passion for helping others.Strong problem-solving and conflict resolution skills.Ability to work independently and in a remote team.Proficiency in using customer service software and tools.Detail-oriented with good organizational skills.Previous customer service experience is a plus but not mandatory. Benefits: Competitive salary and benefits package.Opportunities for professional growth and development in a remote work environment.A collaborative and supportive remote work culture.The chance to make a meaningful impact on the lives of young people.Exposure to diverse customer service challenges and opportunities. If you're dedicated to providing outstanding customer service, have excellent communication skills, and are ready to contribute to our mission of empowering young people, we invite you to apply for the Customer Service Assistant role at Youth Group. Join our remote team and be part of our commitment to creating bright futures for young individuals. Apply today to embark on a rewarding remote customer service journey with us. Please submit your resume and a cover letter detailing your qualifications and interest in this remote role.

Job Title: Customer Support Assistant Location: Kings Cross Salary: £26,200 Working hours: 37.5 hours a week - on a flexible shift system (with different start/ finish times: 7:30 - 16:00; 8:30 - 17:00; 10:30-19:00; 12:00/ 12:30 - 20:30/ 21:00) Working 5 days out of 7; working weekends and bank holidays on a rotating basis. DBS: Will be carried out Duties: You will be the first point of contact.Going above and beyond to deliver excellent resident service.Providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues.Helping out with parcels and post queries.Loaning out items - e.g. hoovers, fans, ironing boards etc.Helping to run our social events - together with our university partners or in line with our Residential Life Experience programme. Around & about our propertyAssisting contractors, visitors, and our university partners with their requirements.You'll be carrying out checks and building walks - logging all your observations on an iPad.Inspecting our communal areas; our powerhouse - the plant room, the lifts and the corridors, resident's rooms (prior to their check-out).Carrying out a room inspection or showing a potential resident one of our suites or studios Benefits: 28 Annual Leave5% matched pensionEyecare voucherLife assurance 4 x salaryStaff partiesAnnual Engagement survey: have to sayPerkbox: access to discounted retailersFinancial, Mental & Physical SupportEmployee Assistance ProgrammeISA & various workplace savings productsLong Service Awards 3rd, 5th and 10th yearHalf price gym membershipDiscretionary annual bonus If this would be something of interest, please apply with your CV and Niamh will be in touch.

Customer Service Advisor - outskirts of Bury St Edmunds - £10.42 per hour - Temporary for 3 months with the potential to become permanent Our client based close to Bury St Edmunds is seeking a Customer Service Advisor to join their well-established team within an office environment. The successful candidate will be fully trained on how to assist customers via inbound calls, emails and follow up support calls. You’ll be working in a busy but friendly and supportive environment: Our client is keen to find a candidate who shows a passion and goes above and beyond to ensure customer experience is of the highest standard. The working hours for this role are Monday to Friday 08:30-17:00. Driving/own transport is essential due to the office location. Daily Duties Working within a teamResponding to customer emails Answering telephone calls and helping with queries Work within a team to ensure the workload is prioritised Inputting data into bespoke software systemsEnsuring customer are updated throughout the process Person Specification Confident in using Word, general IT, and emailsProfessional telephone manner Strong IT skills Good communication skills Why work with Hales? Weekly PayHoliday entitlement24/7 supportTravel schemeRewards If you are interested in this role, please apply with an up to date CV.