Customer Service Assistant
Job Title: Customer Service Assistant Location: Remote Company: Youth Group About Youth Group: Youth Group is a dynamic youth-focused organization based in London, with a mission to empower young people aged 18-25 by providing them with opportunities to build bright futures and connect with brands. We operate across the UK, with a vibrant community of 1.7 million young individuals. Our portfolio includes Youth Verified, Youth Connect, Youth Mentors, and My Duvet Flip, all aimed at bridging the gap between brands and the next generation. Job Description: As a Customer Service Assistant at Youth Group, you will play a crucial role in ensuring a positive and supportive experience for our community of young individuals. This remote position requires excellent communication skills and a commitment to providing exceptional customer service to our members. Key Responsibilities: Member Support: Provide friendly and professional assistance to members through various channels, including email, chat, and phone. Respond to Inquiries: Address inquiries, questions, and concerns from members promptly and accurately, ensuring a high level of customer satisfaction. Community Engagement: Engage with our young community to gather feedback, answer queries, and provide guidance on Youth Group's services and initiatives. Problem Resolution: Investigate and resolve member issues, complaints, or escalations effectively and in a timely manner. Database Management: Maintain accurate records of member interactions and transactions using our customer management system. Feedback Collection: Collect and compile member feedback and insights to help improve our services and community engagement. Collaboration: Collaborate with cross-functional teams to relay member feedback and assist in enhancing the overall member experience. Qualifications: Excellent communication skills, both written and verbal.Empathy and a passion for helping others.Strong problem-solving and conflict resolution skills.Ability to work independently and in a remote team.Proficiency in using customer service software and tools.Detail-oriented with good organizational skills.Previous customer service experience is a plus but not mandatory. Benefits: Competitive salary and benefits package.Opportunities for professional growth and development in a remote work environment.A collaborative and supportive remote work culture.The chance to make a meaningful impact on the lives of young people.Exposure to diverse customer service challenges and opportunities. If you're dedicated to providing outstanding customer service, have excellent communication skills, and are ready to contribute to our mission of empowering young people, we invite you to apply for the Customer Service Assistant role at Youth Group. Join our remote team and be part of our commitment to creating bright futures for young individuals. Apply today to embark on a rewarding remote customer service journey with us. Please submit your resume and a cover letter detailing your qualifications and interest in this remote role.
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