Average Customer Analyst salary in Birmingham

Love Finance: Senior Data / Sales Analyst- Permanent - Hybrid - Birmingham City Centre - £50,000 - £70,000 per annum Love Finance is a leading online finance broker and lender dedicated to empowering UK businesses. Since 2016, Love Finance have been instrumental in assisting thousands of companies in accessing funding via cutting-edge, technology. Ranked in the Top 15 fastest growing finance companies, with Great Places to Work certification and a 4.9-star rating on Trust Pilot, we consistently surpass our targets and are looking to secure a Senior Data and Sales Analyst to continue our growth trajectory. About You as Senior Data and Sales Analyst: We are looking for a self-starting Senior Data Analyst to join the Love Finance team, acting as the key data contact for all senior leaders across the business. For this role you will need to work self sufficiently and in a predominantly stand-alone capacity, taking control of data projects, prioritisation of data projects and transfer of useful data knowledge to the Love Finance team. Role: Senior Data and Sales Analyst Type: Permanent Working Pattern: Hybrid Location: Birmingham City Centre Salary: £50,000 to £70,000 per annum The Role of the Data and Sales Analyst: Essential Systems Experience: Must have knowledge of BI Platforms/BI Tools, Thoughtspot or Tableu Essential Experience: Candidates must have at least 5 years’ experience within a similar role Act as the go to point of contact for all data projects across Love Finance, partnering with Sales, Marketing, Finance, Recruitment, HR and Operations on data insightsTrack the data and format in easy-to-understand manner for wider business use and efficiencyAnalyse data to understand market opportunities and business growth overviewsBe the Thoughtspot expert user ensuring completion of dashboards for easy data accessUtilise innovative ways to widen the scope of data captureUse data collected to assess, marketing campaign performance, marketing engagement, sales trends, KPI data improvement etc.Researching and evaluating current economic conditions that may affect the organisation’s ability to sell its products or services in the marketplacePreparing sales forecasts and collecting and analysing data to evaluate current sales goalsCompiling, analysing, and reporting sales dataMonitoring and analysing competitive activity, customer, and market trendsProviding actionable insights to guide the sales and marketing teamsResearch sales trends and evaluate sales performance for forecasting and business planning purposesCollects, cleanse, and analyse data to answer questions and inform decision-making across the businessUtilise tools such as statistical analysis, data visualization, and machine learningEnsures data quality and accuracyIdentifies trends, patterns, and insights to help the organisation make informed decisionsTrain and support the Junior Data Analyst

Pricing Analyst Location - Birmingham City Centre Salary - £25,000 - £30,000 An opportunity has arisen within a highly acquisitive business in Birmingham City Centre, for a Pricing Analyst to join their growing finance team on a permanent basis, this opportunity has come about due to an internal promotion. Reporting directly to the Finance Manager the successful Pricing Analyst will have the flexibility to make the role their own. Salary on offer up to £30,000. The Pricing Analyst will play a pivotal role ensuring accuracy of the system for each site, purchase costs and retail prices. To be considered for the Pricing Analyst role you will be highly organised, have intermediate Excel skills - pivots, v look ups if functions etc. Pricing Analyst Accountabilities: Work closely with the Management Accountants to implement cost and sales price changes approved by directorsEnsure accuracy of product cost prices and sales prices before released to siteAnalyse price variances and discrepancies to aid with budgetsProactively check for consistency of costs, and pricing across the group resolving any issues identifiesDemonstrate initiative to recommend process changes which will contribute to improved accuracy of transaction processing and stock recordsComplete routine daily/weekly checks and processes required to ensure accuracy of the dataLog issues reported from site, stock audit team, operations team or finance team and manage through to effective resolution including liaising with system provider as required Key Skills Highly organised with the ability to prioritise own workload Ability to work independently and show initiative Well established customer service skillsAbility to manage demanding internal and external customers Clear verbal communication skills in a professional and engaging manner Excellent written communication skills Ability to develop strong relationships To apply for the Pricing Analyst position, please click on the apply now button and your CV will be sent directly to the responsible recruiter. We will respond to successful applicants within 7 days, however please feel free to get in touch if you would like any further information about your application. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Service Desk Analyst Office based in BirminghamSalary of £35,000 plus benefitsPermanent roleMay be required to work overtime, weekends and be flexible with start / finish times ABOUT THE CLIENT:Our client, stands as a beacon of excellence in the logistics and supply chain industry, boasting a rich legacy spanning five decades. With an unwavering commitment to customer-centricity, our client thrives on the synergy between its dedicated workforce, cutting-edge technology, and extensive industry knowledge. By fostering a culture that encourages boundary-pushing, continuous development, and transparency, our client empowers its teams to exceed both personally and professionally, and they are now looking for a Service Desk Analyst to join them. THE BENEFITS: Group Life Assurance (after 1 years' service)Employee Bonus SchemeHealth Cash PlanSalary Exchange workplace pension employer 4% / employee minimum 5%Extensive Retailer Discounts and Wellbeing CentreAccess to Pluralsight for workplace and personal developmentAnnual Summer & Christmas partiesQuarterly section / department nights out THE SERVICE DESK ANALYST ROLE: Provide 1st and 2nd Line Support - logging incidents into the service desk system and managing tickets triaged from front-line support.Provide 3rd Line support with networking tasks and project work.Management of escalation through other teams always ensuring high quality of feedback and service to customersDeploy and maintain software and hardware as directed, including patches/hotfixes.Provide MFD printer / scanner troubleshooting & management.Update documentation areas e.g., Asset Register, Stock Control, Wiki knowledge base.Maintain active directory / exchange user accounts and relevant file security permissions.Assist with backup management, data retrieval, either on-site or cloud based.Provide administrative support to the back office and bespoke systems where required.To maintain a high degree of customer service for all support queries and adhere to all Service Level Agreements.Provide out of hours cover (phone provided) on a rota basis and perform remote maintenance out of hours. SERVICE DESK ANALYST - ESSENTIAL SKILLS: ITIL v3-4 Foundation and experience working in an ITIL environment / Service Level Agreements.Windows 10, Windows Server 2008/2012,2016 and 2019 Remote Desktop/Terminal services environments.Microsoft Active Directory and troubleshooting.Knowledge of TCP/IP Networking and experience with DHCP, DNS and VPN's.Desirable skills: MS SQL / SSIS / SSRS.Experience of HP MSA SAN and networking hardware.A-Level qualification of higher i.e., BTEC, HNC, HND or bachelor's degree (or equivalent) in Computer Science, IT or a related field.Certifications such as; ITIL Foundation, Service Desk Institute, MCSA, CompTIA A+, Security+, are a plus TO BE CONSIDERED…Please either apply through this advert or emailing me directly via . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS: ITIL, Windows, Service Desk, Troubleshooting, MS SQL, SSIS, SSRS