Average Customer Advisor salary in Manchester

Customer Service AdvisorSalary: £25,000 - £27,000 + (OTE £30,000)Job Type: Full-time, PermanentThe OpportunityDo you thrive in a fast-paced environment where every conversation is different?We're looking for a confident and customer-focused Customer Service Advisor to join our growing team. This is a busy, high-volume contact centre where you'll be the first point of contact for customers, helping to resolve a wide range of enquiries while delivering an outstanding customer experience.No two days are the same, so you'll need to be a great communicator, enjoy problem-solving and remain calm under pressure. If you're someone who enjoys helping people and wants to build a long-term career within customer service, we'd love to hear from you.The RoleAs a Customer Service Advisor, you'll manage a high volume of inbound customer calls, providing efficient and professional support while ensuring every customer receives the best possible service.Your responsibilities will include:Managing a high volume of inbound customer calls in a busy contact centre environment.Resolving customer queries efficiently while delivering an exceptional customer experience.Investigating customer issues and identifying the most appropriate solutions.Providing accurate information about products, services and customer accounts.Updating customer records accurately using internal CRM and business systems.Liaising with internal departments to resolve more complex enquiries.Working towards individual and team performance targets, including quality and customer satisfaction.Building positive relationships with customers through every interaction.Maintaining professionalism and a positive attitude during busy periods.What We're Looking ForWe're looking for someone who enjoys speaking with people, takes pride in delivering excellent service and is motivated to make a positive difference with every customer interaction.You'll ideally have:Around 12 months' experience within a customer-facing role such as customer service, contact centre, retail, hospitality, reception or sales support.Excellent communication and active listening skills.A friendly, empathetic and professional telephone manner.The ability to remain calm and resilient in a fast-paced environment.Strong problem-solving skills and confidence making decisions.Good organisational skills with excellent attention to detail.Confidence using multiple computer systems and learning new software.A proactive attitude and the ability to work both independently and as part of a team.What's on OfferCompetitive salary of £25,000 - £27,000.OTE of up to £30,000.Full training and ongoing development from day one.Genuine opportunities for career progression within the business.A supportive and collaborative team environment.Employee benefits package.Modern office with a positive and friendly working culture.If you're looking for your next challenge within a fast-paced customer service environment and want to join a business that values its people and supports career development, we'd love to hear from you.

Customer Care Advisor | Customer Service AdvisorManchester | Hybrid Working (3 days working from office)A growing and highly regarded organisation is seeking a Customer Care Advisor to join its customer experience team.This opportunity is ideal for a customer service professional who enjoys building relationships, resolving enquiries and delivering exceptional customer experiences. The successful candidate will become a trusted point of contact for customers, providing support, guidance and solutions across a variety of service related enquiries.The position offers long term career development within a professional environment that places customer satisfaction, service quality and employee development at the centre of its success. The OpportunityThe Customer Care Advisor will play a key role in delivering an outstanding customer experience through telephone, email and digital communication channels.Working collaboratively with customers and colleagues across the business, you will manage enquiries, provide guidance, resolve issues and build long lasting relationships through exceptional service delivery.This is an excellent opportunity for an experienced Customer Service Advisor, Customer Support Advisor, Client Services Executive, Customer Experience Advisor or Contact Centre professional seeking career progression within a customer focused organisationKey ResponsibilitiesDeliver exceptional customer service across all customer interactions. Handle customer enquiries via telephone, email and written correspondence. Resolve customer issues effectively with a focus on first contact resolution. Build strong professional relationships through proactive communication and support. Work closely with internal departments to ensure a seamless customer journey. Maintain accurate customer records and administrative processes. Respond to customer queries in a timely and professional manner. Support continuous improvement initiatives and service excellence standards. Manage multiple priorities whilst maintaining exceptional attention to detail. The successful candidate will be able to demonstrate:Excellent communication skills, both written and verbal. Strong relationship building abilities. A positive and professional approach to customer service. Resilience and the ability to remain calm under pressure. Exceptional organisational skills and attention to detail. The ability to manage multiple tasks effectively. A genuine passion for delivering outstanding customer experienceCareer Development and ProgressionThis organisation is committed to investing in its people and providing genuine opportunities for long term career development.Employees benefit from structured training, ongoing personal development and clearly defined progression pathways designed to help individuals achieve their professional ambitions.Additional support is available for those pursuing professional qualifications, including financial assistance and up to six days paid study leave each year.BenefitsThe successful candidate will enjoy a comprehensive benefits package designed to support wellbeing, reward commitment and create an exceptional employee experience.24 days annual leave plus Bank Holidays, increasing with length of service.Your birthday off every year.Financial support towards professional qualifications.Up to six days paid study leave.Ongoing training and personal development.Clear career progression opportunities.Company social events, incentives and recognition programmes.Casual dress policy.Long service awards.Enhanced maternity and paternity benefits.Access to mental health support services and trained mental health first aiders.Personal accident insurance cover.Complimentary fresh fruit delivered twice each week.An award winning workplace culture recognised through Great Place to Work certification.

As a Customer Service Advisor in Oldham, you'll be the first point of contact for customer enquiries, helping to resolve issues and provide support in a professional and efficient manner.Client DetailsA leading manufacturing based in Oldham.DescriptionHandle incoming customer queries via phone, email, and other communication channels.Provide accurate information and guidance to customers regarding services.Work collaboratively with other departments to resolve customer issues promptly.Maintain detailed and accurate records of customer interactions using internal systems.Identify and escalate complex issues to the appropriate team or manager.ProfileA successful Customer Service Advisor should have:Previous experience in a customer service role, ideally within a similar environment.Strong communication skills, both written and verbal.Proficiency in using customer relationship management (CRM) systems or similar tools.A proactive approach to problem-solving and attention to detail.The ability to manage time effectively in a busy setting.A commitment to delivering excellent customer service.Can work rotational shifts patterns across Mon - Fri.We will be conducting interviews throughout August, with a planned start date in early September. Due to business requirements, we are only able to consider candidates who can start during September.Job OfferCompetitive hourly rate & weekly pay.Free parking on-site.Temp to perm opportunity.No weekend working.Excellent career progression.