Average Customer Advisor salary in Manchester

Customer and Operational Support Advisor (12-month maternity cover contract) At Pilot Group we believe in using technology to make the places we live and work SMART, SAFE and SUSTAINABLE. Our businesses cover energy management, and traffic control systems, working across a wide range of commercial and industrial applications. We achieve this by designing and investing in innovative products and solutions that reduce energy consumption and CO2 Emissions, enable management through data, and improve safety. We are committed to contributing to a low carbon future. Our energy management system is a proven technology, reducing the gas consumption of our customers by an average of 43%. This year will see us enhance our product offering (energy measurement & analysis, Auditing, training etc) around a business all round utility spend, providing customers with products, but more importantly services that will allow them to become more energy efficient and ultimately reach net zero.Role Purpose - Customer and Operational Support Advisor The role of Customer and Operational Support Advisor is to support both EMS’s strategic agenda our customers’ Net Zero journey. This role will be offered on a temporary basis to cover a maternity leave for a period of 12 months. If you are passionate about making a difference to our environment and have the skills, knowledge and experience which are laid out below, we would encourage you to apply.Main Responsibilities - Customer and Operational Support Advisor Respond to customer Enquiries adhering to SLAs and KPI targets whilst providing first-class customer service support to our clients. This will include; Answering our helpdesk telephone line, answering our live chats, responding to emails, passing sales enquiries to our internal sales team to generate leads, raise technical hardware and software issues internally with our technical team and monitor to resolution (keeping the customer informed of progress)Keep our customer records up to date in our simPRO system/bespoke EMS/HubSpot and ZendeskAssist in onboarding our new customers by following our onboarding procedure and ensuring: Our new customers are set up in all systems, including HubSpot, simPRO and Zendesk, as well as our bespoke energy management system, User accounts are created in a timely manner following the installation of a new system, create site schematics using Visio/CAD for all new installations of our bespoke EMS system, system Training for new customers, and tracking through the first 12 months information to provide enhanced support and secure feedbackSchedule installation and maintenance workEnsure engineers are given all the correct information required to complete scheduled workBook hotels for our engineers on a weekly or ad-hoc basisProvide first-line Support to engineers on the road, helping them to understand their daily workload and answering any queries relating to their daily tasks, stock requests and hotel bookingAssist with Equipment Manufacturing (ad hoc) and keeping the Warehouse area organized and performing monthly stock checks (ad hoc) Skills and Experience Excellent standard of communication skills, demonstrating emotional intelligence, empathy and patience, and ability to communicate complex information to multiple audience typesStrong grammar skills, excellent written ability and attention to detailInquisitive, logical, methodical and creative approach to problem solving situationsIndependent approach to work, highly motivated, with a strong drive to achieve goalsPragmatic approach to delivering to tight deadlines and targets - efficient, and an able to effectively manage time and understand priorities Desired Level 4 NVQ in Customer ServiceSystems experience across; Zendesk, HubSpot, or simPROExperience in a technical support/ software support roleExperience in scheduling field support teamCommercial HVAC industry Recruitment Agencies; The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV 'sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.

Job DescriptionBridgfords in Stockport offers structured and transparent progression opportunities – Competitive basic salary – OTE year one £25,000 - £30,000 approx, realistic and achievable – Warm leads – Industry leading training – Agile and nimble IT systemsWhat’s in it for you as our Trainee Mortgage Advisor? Full support and training provided to become CF1&CF6 qualified and achieve CAS/RMA status.Up to 6 months spent in the residential business as a paid employee with dedicated study time to complete your mortgage qualification.Transparent and fair progression structure allowing you to forge a true career.Highly skilled and experienced management teamCompetitive basic salary with a realistic year one OTE of £25k to £30k ApproxCentral Admin Support and agile IT tools to help you succeed.Supportive encouraging and rewarding environment – We invest in you!All-expense paid trips for top achievers. Key responsibilities of a Trainee Mortgage Advisor: Building relationships with the Estate Agency team through training and supportTake part in regular team meetings to discuss best practice and build relationships.You will conduct 2 to 3 appointments a day.Providing advice on a range of products and services to meet your customers’ needs.You will also be attracting new customers and business whilst being motivated to achieve professional goals within a result-driven environment. Skills and experience required to be a successful Trainee Mortgage Advisor: Resilient, positive and a friendly can-do attitude.Strong track record in generating new sales and following through to completion.Motivated to be successful.Always doing the right thing by the customerAble to work under pressure and build strong alliances.Attention to detail.Good customer services skillsFull UK driving license Countrywide Mortgage Services are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.MS02017

Job DescriptionBridgfords in Stockport offers structured and transparent progression opportunities – Competitive basic salary – OTE year one £25,000 - £30,000 approx, realistic and achievable – Warm leads – Industry leading training – Agile and nimble IT systemsWhat’s in it for you as our Trainee Mortgage Advisor? Full support and training provided to become CF1&CF6 qualified and achieve CAS/RMA status.Up to 6 months spent in the residential business as a paid employee with dedicated study time to complete your mortgage qualification.Transparent and fair progression structure allowing you to forge a true career.Highly skilled and experienced management teamCompetitive basic salary with a realistic year one OTE of £25k to £30k ApproxCentral Admin Support and agile IT tools to help you succeed.Supportive encouraging and rewarding environment – We invest in you!All-expense paid trips for top achievers. Key responsibilities of a Trainee Mortgage Advisor: Building relationships with the Estate Agency team through training and supportTake part in regular team meetings to discuss best practice and build relationships.You will conduct 2 to 3 appointments a day.Providing advice on a range of products and services to meet your customers’ needs.You will also be attracting new customers and business whilst being motivated to achieve professional goals within a result-driven environment. Skills and experience required to be a successful Trainee Mortgage Advisor: Resilient, positive and a friendly can-do attitude.Strong track record in generating new sales and following through to completion.Motivated to be successful.Always doing the right thing by the customerAble to work under pressure and build strong alliances.Attention to detail.Good customer services skillsFull UK driving license Countrywide Mortgage Services are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.MS02017