Average Customer Advisor salary in Halesowen

Job Title: Customer Service AdvisorLocation: Halesowen (B62)Salary: £26,938 - £28,609 + up to £2000 Performance related bonusJob Type: Permanent, Full TimeWorking Hours: 37.5 hours per week, Monday to Friday between 08:30am to 18:30pm on a 5-week rotational shift pattern. 1 in 3 Saturdays 09:00am - 17:30pm.Early Shift: 8:30am - 17:00pmMid Shift: 9:00am - 17:30pmLate Shift: 10:00am - 18:30pmAbout the Role:As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.What you will be doing:Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.Use My Policy systems to enter customer data to a high standard of accuracyValidate and process new customer accounts assisting customers with any account related enquiriesMaintain a strong and up to date working knowledge of all processes relating to relevant products and servicesTo work collaboratively with your peer group and other colleagues sharing best practiceWhen appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and servicesProvide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintainedEstablish and communicate high standards of customer service in line with the company's values and cultureEstablish and communicate high standards of customer service in line with the company's values and cultureIdentify and escalate to your line manager any key customer impacting issues to achieve greater business wide successMaintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirementsContribute to an open and honest culture within teams through collaborative and supportive workingSupport a culture of continuous improvement for Customer experience, and operating systemsLiaise with relevant stakeholders across the business to instigate and influence positive changeWhat we're looking for:Strong CommunicatorEffective decision maker in a fast-paced environmentIndividuals who have a passion and commitment to providing quality Customer ServiceTeam PlayerAble to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise.Pro-active and well organisedAdaptableComputer literate and proficient in MS Office suiteAccuracy and attention to detailA desire to develop own skill setsA Few Things to Know Before You ApplyChecks & Clearances - All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.Visa Requirements - Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.Please click the APPLY button to submit your CV for this role.Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.

Customer Service AdvisorSalary: £28,000 plus bonus (rising to £29,000 after probation)Hours: Monday–Friday, 08:30–17:00 (37.5 hours per week)Location: Halesowen – 100% office-basedBenefits: Great bonus scheme, Free on-site parking, pension scheme, competitive holiday allowance, and moreLooking for a role that combines stability, variety, and a friendly team environment?Join a global manufacturing business with an outstanding reputation. This company is a leader in the building industry and continues to invest heavily in research, development, and sustainability initiatives.We’re seeking a Customer Service Coordinator to join our vibrant and relaxed team in Halesowen. This is not a call centre role - you’ll handle a mix of customer enquiries and administrative tasks, ensuring every client receives exceptional service.What you’ll be doing:Processing sales orders from phone and email requestsManaging the shared email inbox and making proactive calls for missing detailsRaising invoices and obtaining purchase order numbersTracking deliveries and checking stock levelsHandling complaints professionally and resolving issues promptlyLiaising with multiple internal departmentsPerforming general admin tasks such as scanning and filingWhat we’re looking for:Ideally based locally Previous experience in telephone-based customer service or administrationConfident using general IT packagesExcellent communication skills and a professional telephone mannerWhy join us?Work for a global leader with a strong reputationEnjoy a friendly, supportive team environmentBenefit from free parking, pension scheme, and competitive holiday allowanceReceive a discretionary bonus and salary increase after probationReady to take the next step?Apply today with your CV only – no cover letter required!

Customer Service CoordinatorSalary: £28,000 plus bonus (rising to £29,000 after probation)Hours: Monday–Friday, 08:30–17:00 (37.5 hours per week)Location: Halesowen – 100% office-basedBenefits: Great bonus scheme, Free on-site parking, pension scheme, competitive holiday allowance, and moreLooking for a role that combines stability, variety, and a friendly team environment?Join a global manufacturing business with an outstanding reputation. This company is a leader in the building industry and continues to invest heavily in research, development, and sustainability initiatives.We’re seeking a Customer Service Coordinator to join our vibrant and relaxed team in Halesowen. This is not a call centre role - you’ll handle a mix of customer enquiries and administrative tasks, ensuring every client receives exceptional service.What you’ll be doing:Processing sales orders from phone and email requestsManaging the shared email inbox and making proactive calls for missing detailsRaising invoices and obtaining purchase order numbersTracking deliveries and checking stock levelsHandling complaints professionally and resolving issues promptlyLiaising with multiple internal departmentsPerforming general admin tasks such as scanning and filingWhat we’re looking for:Ideally based locally Previous experience in telephone-based customer service or administrationConfident using general IT packagesExcellent communication skills and a professional telephone mannerWhy join us?Work for a global leader with a strong reputationEnjoy a friendly, supportive team environmentBenefit from free parking, pension scheme, and competitive holiday allowanceReceive a discretionary bonus and salary increase after probationReady to take the next step?Apply today with your CV only – no cover letter required!