Average Customer Advisor salary in Gloucester

Experienced Vehicle Service Advisor Opportunity at Prestigious Tewkesbury DealershipOur client, a reputable franchise-approved car dealership in Tewkesbury with a history spanning over 100 years, is seeking to appoint an experienced Vehicle Service Advisor. This is an excellent opportunity for a dedicated automotive professional to join a well-established, family-run business that offers a supportive environment, attractive benefits, and clear career progression.Benefits:Up to £32,000 basic salary, depending on experienceUncapped performance-related bonuses, with OTE approximately £35,000 per annum30 days holiday including bank holidaysManufacturer-accredited training and ongoing professional developmentStaff discounts on new and used vehicles, servicing, and partsContributory pension schemeDeath in service benefitsWorking hours: Monday to Friday, 8:00am to 5:30pm, with 1 in 4/5 Saturdays, 8:30am to 12:30pmCareer progression within a renowned, long-established businessDuties:Greet customers in the Service Department and professionally book their vehicles in for repairs and servicingLiaise extensively with the workshop to chase work in progress and ensure timely completionAdvise and influence customers on minor vehicle technical issues and additional products or servicesMaintain clear communication with customers regarding vehicle progress and prepare and take payments for work completedUpsell suitable services and maintenance options to maximise customer satisfaction and dealership targetsCoordinate with manufacturers to authorise warranty repairs and manage warranty procedures efficientlyEnsure high standards of customer service are delivered, fostering repeat business and customer loyaltyRecord and update customer and vehicle information accurately, utilising dealership management systemsRequirements:Minimum of 1-2 years’ experience as a Service Advisor or similar role within an automotive dealership or garage environmentStrong customer service and relationship building skillsOrganised with excellent communication skillsIT proficiency, ideally with experience using Autoview dealer management system (non-essential)Valid driving license and residence within reasonable commuting distance of TewkesburyKnowledge of automotive warranty procedures and liaising with manufacturers (desirable)This is a career-enhancing role offering a competitive salary, bonus scheme, and comprehensive training within a well-regarded automotive business. If you are a motivated Service Advisor with a passion for delivering excellent customer care, this opportunity is not to be missed.Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Tewkesbury and Gloucestershire, today to discover more about this fantastic opportunity.Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.

£26,256GloucesterFull-TimePermanentMultiple positions available! Are you passionate about delivering exceptional customer service and solving technical issues? We are recruiting for a Service Desk Analyst to join a growing and supportive IT services team. This is an excellent opportunity for someone with no necessary experience apart from strong customer service skills, a keen interest in technology, and the ability to remain calm under pressure. You'll be the first point of contact for customers, providing technical support, managing service requests, and ensuring issues are resolved efficiently.Key ResponsibilitiesProvide first-line support via telephone and ticketing systemsLog, prioritise, and manage customer incidents and service requestsDiagnose and resolve issues wherever possible at first point of contactEscalate more complex issues to specialist teams when requiredKeep customers informed throughout the lifecycle of their ticketMaintain accurate records and documentationLiaise with third-party suppliers to ensure timely resolution of issuesSupport continuous improvement initiatives and contribute to team successFollow security and compliance procedures at all timesAssist with project work as requiredWhat We're Looking ForExcellent communication skills, both written and verbalOutstanding customer service skillsA good understanding of IT terminology and technology conceptsAbility to explain technical information in a clear and user-friendly wayStrong problem-solving and decision-making skillsPositive, proactive, and team-focused attitudeAbility to work effectively in a fast-paced environmentStrong organisational skills and attention to detailWorking Hours This role operates on a shift rota between:8:00am – 4:30pm9:30am – 6:00pm11:30am – 8:00pmYou will also be required to work approximately 1 in every 6 weekends, with a day off each side of the weekend.Benefits25 days annual leave plus bank holidaysBirthday day offEnhanced pension schemePrivate healthcareDiscounted gym membershipsWellbeing support programmesOngoing training and career development opportunitiesSupportive and collaborative working environmentInterested? Send your CV to Liv at i2i Recruitment today! Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful

Our client, a reputable franchise-approved car dealership based in Gloucester, is seeking a highly capable Customer Experience Manager to join their aftersales team. This is an excellent opportunity for an experienced professional to lead service reception operations, enhance customer satisfaction, and contribute to the dealership’s overall performance.Benefits:Up to £34,000 basic salary (negotiable based on experience)OTE of approximately £40,00023 days annual leave plus bank holidays, increasing with serviceCompany pension schemeWellbeing support and employee assistance programmesFree eye care vouchersDiscounted vehicle purchase schemes and servicing discountsColleague car benefit offersReferral bonus of up to £1,000Ongoing manufacturer and in-house trainingAccess to a discounted shopping portalLong-term career progression opportunitiesDuties of a Customer Experience Manager:Lead, support, and develop the Service Advisor team to ensure high standards of customer serviceManage daily service reception operations efficiently, maintaining professionalism at all timesIdentify opportunities to improve service delivery and optimise departmental performanceBuild and sustain positive relationships with customers and colleagues as a Customer Experience ManagerMonitor and manage workloads to ensure tasks are completed to a high standardSupport the Aftersales Manager in hitting departmental targetsUphold the dealership’s reputation for outstanding customer care during all interactions as a Customer Experience ManagerDrive customer satisfaction and loyalty through proactive service managementRequirements of a Customer Experience Manager:Current or recent experience as a Service Manager within a smaller dealership environment, or with prior senior Service Advisor experience ready to advanceStrong leadership and communication skillsProactive approach to customer satisfaction and team developmentAbility to motivate and develop team members effectivelyFull UK driving licence with minimal pointsDemonstrable track record of delivering high-quality customer service and team managementContact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Gloucester and Gloucestershire, today to discover more about this fantastic Customer Experience Manager opportunity.Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.