Average Customer Advisor salary in Edinburgh

REED Business Support are pleased to be working with one of Edinburgh’s well established Housing Associations, who are looking to recruit a ‘Customer Service Advisor’ on a Temporary basis. In this role, you will be the first point of contact for tenants reporting repairs and maintenance issues. You will ensure that all enquiries are handled efficiently, empathetically, and in line with our service standards. If you’re proactive, possess a can-do attitude, and take pride in your individual and collective achievements, we’d love to hear from you. Details: Full Time Monday – Friday £15/hr Work Pattern – 9am – 5pm (1 Hour Break) Office Based Role Temporary Role – 2 – 3 Months Start Date: ASAP Location – Central Edinburgh Key Responsibilities: Respond to repair requests via phone, email, and online portals.Accurately log and prioritise repair jobs using our internal systems.Liaise with contractors and internal teams to schedule and follow up on repairs.Provide updates to tenants and ensure they are kept informed throughout the process.Handle complaints and escalate issues where necessary.Maintain accurate records and contribute to service improvement initiatives. What we're looking for: Previous experience in a customer service or call centre environment, ideally within housing or repairs.Excellent communication and interpersonal skills.Strong IT skills and the ability to learn new systems quickly.A calm and professional manner, especially when dealing with challenging situations.A team player with a proactive and solution-focused approach.PVG Scheme membership (active or expired) is preferred. If you are available and interested in this opportunity, please apply now.

Be part of a small, friendly, exceptionally customer-focused team that provides healthcare supplies to patients. Monday - Friday, 9am - 5pm Easily accessible city centre location Excellent benefits to include 25 days' holiday + bank holidays, employee assistance programme, and Blue Light discount card. A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional dispensing centre, providing the highest standards of service to patients and healthcare professionals. Key Responsibilities will include - The customer service advisor role will work as part of a small, friendly team; you will handle customer enquiries and orders by phone, email and in person, building rapport with new and regular customers, and efficiently supporting community-based nurses.Regular liaison with healthcare professionals regarding patient records and orders.Accurately input and process orders, paying close attention to product codes and quantities.Update patient files and databases, always maintaining patient confidentiality.Booking of appointments and delivery dates on behalf of patients and nurses.Handling queries through to a satisfactory conclusion.Ensure sufficient (lightweight) stock levels are maintained within the branch. Skills & Experience Required - You will have recent customer care experience and be skilled in handling enquiries, ideally within an operational setting.You will demonstrate excellent communication skills, both verbal and written.You will take pride in building effective working relationships with the team in which you work and providing the very best customer care.You will be joining a friendly, supportive team environment where both team and individual tasks will be part of your daily responsibilities - A 'can do’ attitude is essential, as well as a well organised, tidy and methodical approach to work.You will demonstrate efficient administration skills and follow strict operational guidelines.Efficient keyboard and basic Microsoft Office skills, and the ability to work with great attention to detail, are essential.Healthcare sector experience would be an advantage, although not essential. To be considered for the opportunity of customer service advisor, please send your CV Application for consideration. If you would like further details before applying, please call us. Thank you for your interest. We will assess your application, and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually. Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended or deleted at any time upon your request.

Position: Dutch Speaking Customer Service Advisor Operating hours: Monday - Friday 8am - 5pm Location: Fountainbridge, Edinburgh. Our Client A leadingglobaltravelserviceprovider with fourcontactcentresaroundtheglobebasedinJapan,Korea,UK,andthe Philippines, providing 24/7 customer service in 19 different languages. Employingmorethan30,000employeesacross30countriesinAsia,Europe,theAmericas,and Oceania,strivingtoexpandtheir globalmarketsandaimingtobetheworld’sleadingandmost trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler. Who we are looking for. WeareseekingapassionateandenthusiasticDutchspeakingCustomer Service Advisortojoinour team in our Edinburgh office. Youwillbecustomer-centric,haveapassionfortravel,haveatrackrecordinbuildingrapport quicklyandtakeprideinbeingabletoproblemsolve.Theseaspectswillcomethroughinall your interactions whilst delivering the best possible customer service through our range of communication channels. What you will get in return JoiningtheteaminEdinburgh,youwillbewarmlywelcomedtoanengagingandsupportive workingenvironmentwhichincludes: 33 days annual leave Workplacehealthcashplanincludingclaimingbackfordental,opticalandphysiotherapy and much more Employeewell-beingprogram,EmployeeAssistanceProgramandenhancedsickpay Monthly performance-based bonuses Extensive learning opportunities and resources to further your career Enhancedfamilypolicies(maternity/paternity/adoption) 3 additional days leave for parents/guardians. Life and health insurance Freeon-sitegym Hybrid working (after 6 months) Frequent employee engagement events Refer a friend bonus scheme Whatyou’llbedoing Providing exceptiona lservice to our customers, being the ?rst point of contact responding to various travel queries. Providing resolutions to our customers via Call,Chat and Email. Handling customer queries with empathy, patience and compassion. Attending regular team huddles. Keepingup to date with the latest promotions, initiatives and company policies/procedures. Assistinginadhocassignedprojects. Whatyou’llneed Customer service experience Mustbe?uentinDutchandEnglish Effective communication skills GoodknowledgeofMicrosoftOfficesuite & Pro?cient typing abilities Ability to remain calm and logical in challenging situations Excellent problem-solving skills Enthusiastic approach with the desire to hit your goals and passionate about continuous development Be Aware of Recruitment Fraud Please be vigilant and remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately.