Average Customer Advisor salary in Cardiff

Customer Service AdvisorSalary: £25,000 - £27,000 + (OTE £30,000)Job Type: Full-time, PermanentThe OpportunityDo you thrive in a fast-paced environment where every conversation is different?We're looking for a confident and customer-focused Customer Service Advisor to join our growing team. This is a busy, high-volume contact centre where you'll be the first point of contact for customers, helping to resolve a wide range of enquiries while delivering an outstanding customer experience.No two days are the same, so you'll need to be a great communicator, enjoy problem-solving and remain calm under pressure. If you're someone who enjoys helping people and wants to build a long-term career within customer service, we'd love to hear from you.The RoleAs a Customer Service Advisor, you'll manage a high volume of inbound customer calls, providing efficient and professional support while ensuring every customer receives the best possible service.Your responsibilities will include:Managing a high volume of inbound customer calls in a busy contact centre environment.Resolving customer queries efficiently while delivering an exceptional customer experience.Investigating customer issues and identifying the most appropriate solutions.Providing accurate information about products, services and customer accounts.Updating customer records accurately using internal CRM and business systems.Liaising with internal departments to resolve more complex enquiries.Working towards individual and team performance targets, including quality and customer satisfaction.Building positive relationships with customers through every interaction.Maintaining professionalism and a positive attitude during busy periods.What We're Looking ForWe're looking for someone who enjoys speaking with people, takes pride in delivering excellent service and is motivated to make a positive difference with every customer interaction.You'll ideally have:Around 12 months' experience within a customer-facing role such as customer service, contact centre, retail, hospitality, reception or sales support.Excellent communication and active listening skills.A friendly, empathetic and professional telephone manner.The ability to remain calm and resilient in a fast-paced environment.Strong problem-solving skills and confidence making decisions.Good organisational skills with excellent attention to detail.Confidence using multiple computer systems and learning new software.A proactive attitude and the ability to work both independently and as part of a team.What's on OfferCompetitive salary of £25,000 - £27,000.OTE of up to £30,000.Full training and ongoing development from day one.Genuine opportunities for career progression within the business.A supportive and collaborative team environment.Employee benefits package.Modern office with a positive and friendly working culture.If you're looking for your next challenge within a fast-paced customer service environment and want to join a business that values its people and supports career development, we'd love to hear from you.

Join Us as a Temporary Customer Service Advisor!Are you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future!Contract Details:Type: TemporaryDuration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload)Hours: Monday to Friday, 8:00 AM - 6:00 PMLocation: Fully remoteWhy Join Us?Be part of a dynamic team that thrives on providing exceptional customer service!Work from the comfort of your own home while helping students achieve their educational goals.Perfect for students, educators, or professionals seeking short-term summer employment!Your Role:As a Customer Service Advisor, you will:Assist prospective students by submitting applications and answering their queries via phone.Provide clear, accurate, and empathetic information about the admissions process.Ensure every customer receives a professional and supportive experience.Maintain meticulous records in compliance with data protection regulations.Shine in a high-pressure, time-sensitive environment, where every call counts!What We're Looking For:We need passionate individuals who possess:Strong customer service skills and a compassionate approach.The ability to stay calm and resilient under pressure.Fluency in spoken and written English.A keen eye for detail and a commitment to quality.Availability for the full duration of the assignment (August 10 to August 17, 2026).Proficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook).Familiarity with higher education processes is a plus (training provided).GCSE English at grade C or above (or equivalent).The right to work in the UK.Technical Requirements:To succeed in this role, you'll need:A personal laptop or PC running Windows 11 or above (sorry, Apple devices, Chromebooks, and tablets are not compatible).Up-to-date antivirus software installed.A functioning headset (speakers not permitted).Access to a quiet, distraction-free home working environment.Ready to Make an Impact?If you're excited to assist students on their educational journey and meet the qualifications listed above, we want to hear from you! Apply now and take the first step toward a fulfilling temporary role that makes a difference.Let's create futures together! Join us and help shape the next generation of students!Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Advertisement: Welsh Speaking Customer Service Advisor (Temporary)Location: Work from HomeContract Type: TemporaryWorking Pattern: Full TimeWorking Hours:Your shifts will rotate on a six-week basis, covering the hours of 8 AM - 8 PM from Monday to Friday, and 9 AM - 5:30 PM on weekends. This role requires you to work one weekend day every six weeks.Are you passionate about providing exceptional customer service? Do you speak and write fluent Welsh? If so, we have an exciting opportunity for you to join our team as a Customer Service Advisor!As a pivotal part of our organisation, you'll be the first point of contact for our customers, handling both inbound and outbound calls. Your calm and considered approach will help provide essential support and guidance when our customers need it most.What You'll Do:Manage inbound calls and address customer queries with precision.Engage in high-quality conversations to prevent avoidable complaints.Identify complex queries and escalate them as necessary for fair resolution.Provide clear and efficient responses in line with company guidelines.Accurately update our client database with key information.What You Bring:Fluent in Welsh (both written and verbal).Excellent communication skills.Experience in a fast-paced environment.Strong timekeeping abilities.Basic IT skills.Prior experience in a customer service environment is a plus!Why Join Us?We value our employees and offer a supportive work culture that prioritises your well-being. Here's what you can expect:Comprehensive training and shadowing before you start fielding calls.A friendly team environment that encourages growth and support.Access to our Mental Health & Wellbeing services and inclusive support networks.Employee Assistance Programme for additional support.Requirements:Full valid passport- for CTC Clearence Two proof of addresses.Must have lived in the UK for the last three years.Proof of national insurance (P45/P60 or payslip).A Basic DBS check will be required.If you're ready to take your customer service career to the next level and make a difference in our customers' lives, we want to hear from you! Join us in creating a positive impact through exceptional service.Apply today and become part of our dynamic team!We look forward to welcoming you on board!Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser