Average Customer Administrator salary in Wembley

Administrative Assistant - Housing & NeighbourhoodsLocal Authority | Wembley | Hybrid Working | Immediate Start | Ongoing Temporary ContractAre you an experienced Administrator or Customer Service professional looking for your next opportunity within local government?We are recruiting for an Administrative Assistant to join a busy Housing & Neighbourhoods team, providing first-class support to residents and stakeholders across a range of housing-related services. This is an excellent opportunity for someone who enjoys helping customers, managing enquiries, and working in a fast-paced environment.Location & Working PatternWembleyHybrid working availableOffice attendance required in line with service needsContract DetailsImmediate StartOngoing Temporary AssignmentPotential for long-term extensionPay Rates£18.65 per hour PAYE£24.65 per hour UmbrellaThe RoleAs an Administrative Assistant, you will act as a key point of contact for residents and customers, handling enquiries and supporting the delivery of Housing & Neighbourhood Services. You will work across multiple communication channels, ensuring customers receive a professional, efficient, and customer-focused service.The role requires strong administrative skills, excellent attention to detail, and the ability to manage a varied workload while maintaining high service standards.Key ResponsibilitiesProvide a professional first point of contact for Housing & Neighbourhood enquiries.Respond to customer enquiries, complaints, and service requests via telephone, email, webchat, social media, and other communication channels.Take ownership of enquiries and work proactively to resolve issues effectively.Process transactions, payments, discounts, complaints, and service requests accurately.Maintain and update records across a range of databases and IT systems.Support customers in accessing online and self-service options, encouraging digital engagement.Liaise effectively with internal departments and external stakeholders.Manage sensitive and complex customer enquiries with professionalism, empathy, and tact.Ensure compliance with data protection, information governance, customer care, and council policies.Support continuous service improvement by contributing ideas and feedback.Work flexibly across different teams and service areas to meet operational requirements.Safeguard the wellbeing of children and vulnerable adults in line with organisational responsibilities.About YouWe are looking for candidates with:Previous administration, customer service, contact centre, or local authority experience.Excellent verbal and written communication skills.Strong organisational skills and attention to detail.Experience working with databases, CRM systems, and Microsoft Office applications.The ability to manage multiple priorities in a busy environment.Strong problem-solving skills and a customer-focused approach.Confidence handling challenging conversations professionally and sensitively.Experience within housing, neighbourhood services, repairs, tenancy services, or a public sector environment would be advantageous.

Administrative Assistant - Housing & NeighbourhoodsLocal Authority | Wembley | Hybrid Working | Immediate Start | Ongoing Temporary ContractAre you an experienced Administrator or Customer Service professional looking for your next opportunity within local government?We are recruiting for an Administrative Assistant to join a busy Housing & Neighbourhoods team, providing first-class support to residents and stakeholders across a range of housing-related services. This is an excellent opportunity for someone who enjoys helping customers, managing enquiries, and working in a fast-paced environment.Location & Working PatternWembleyHybrid working availableOffice attendance required in line with service needsContract DetailsImmediate StartOngoing Temporary AssignmentPotential for long-term extensionPay Rates£18.65 per hour PAYE£24.65 per hour UmbrellaThe RoleAs an Administrative Assistant, you will act as a key point of contact for residents and customers, handling enquiries and supporting the delivery of Housing & Neighbourhood Services. You will work across multiple communication channels, ensuring customers receive a professional, efficient, and customer-focused service.The role requires strong administrative skills, excellent attention to detail, and the ability to manage a varied workload while maintaining high service standards.Key ResponsibilitiesProvide a professional first point of contact for Housing & Neighbourhood enquiries.Respond to customer enquiries, complaints, and service requests via telephone, email, webchat, social media, and other communication channels.Take ownership of enquiries and work proactively to resolve issues effectively.Process transactions, payments, discounts, complaints, and service requests accurately.Maintain and update records across a range of databases and IT systems.Support customers in accessing online and self-service options, encouraging digital engagement.Liaise effectively with internal departments and external stakeholders.Manage sensitive and complex customer enquiries with professionalism, empathy, and tact.Ensure compliance with data protection, information governance, customer care, and council policies.Support continuous service improvement by contributing ideas and feedback.Work flexibly across different teams and service areas to meet operational requirements.Safeguard the wellbeing of children and vulnerable adults in line with organisational responsibilities.About YouWe are looking for candidates with:Previous administration, customer service, contact centre, or local authority experience.Excellent verbal and written communication skills.Strong organisational skills and attention to detail.Experience working with databases, CRM systems, and Microsoft Office applications.The ability to manage multiple priorities in a busy environment.Strong problem-solving skills and a customer-focused approach.Confidence handling challenging conversations professionally and sensitively.Experience within housing, neighbourhood services, repairs, tenancy services, or a public sector environment would be advantageous.

Customer Service AdvisorWembley | Hybrid Working | Immediate Start £18.65 per hour PAYE / £24.65 per hour Umbrella Wembley Hybrid Working Immediate Start Excellent opportunity with potential to become permanent after 3 monthsAre you a recent graduate, college leaver, someone returning to work, or an individual with customer service experience looking to build a rewarding career in the public sector?A busy and well-regarded London Local Authority is seeking enthusiastic and customer-focused Customer Service Advisors to join their expanding Contact Centre team.This is an excellent opportunity to gain valuable local government experience, make a real difference to residents, and develop a long-term career within a supportive organisation.The RoleAs a Customer Service Advisor, you'll be the first point of contact for residents, providing advice, support and information across a variety of council services. You'll handle enquiries by phone, email and digital channels, helping customers access the services they need quickly and efficiently.You'll have the opportunity to work across a range of service areas including:Environment & NeighbourhoodRecycling and waste servicesFly-tipping and street cleansingPest controlEnvironmental healthNoise nuisance complaintsPlanning and building controlElectoral servicesHousing Customer ServicesCouncil tenancy enquiriesHousing repairsRent and tenancy mattersHomelessness supportHousing applications and housing register enquiriesAdult Social CareSupporting vulnerable adults and their familiesSignposting residents to support servicesAssisting with referrals and safeguarding enquiriesProviding guidance on care and support optionsHousing BenefitsHousing Benefit enquiriesCouncil Tax SupportNew applications and changes in circumstancesGeneral financial support guidanceWho We're Looking ForWe welcome applications from:University graduatesCollege leaversIndividuals returning to workCustomer service professionalsContact centre advisorsHospitality, retail and administration backgroundsYou will have:Excellent communication skillsA positive and professional attitudeStrong listening and problem-solving abilitiesGood IT skillsA genuine desire to help peopleThe ability to learn new systems and processes quicklyPrevious call centre or customer service experience would be advantageous but is not essential.What's in it for You? Immediate start Hybrid working arrangement Valuable local authority experience Full training provided Friendly and supportive team environment Opportunity to secure a permanent position after approximately 3 months Competitive hourly ratesIf you're looking for a role where every day is different and you can genuinely make a difference to the local community, we'd love to hear from you.Apply today with your CV for immediate consideration.