Average Customer Administrator salary in Manchester

Administrator £25,000 + £6k bonus + Benefits Sale, M33 What a perfect second job this is for someone! If you’re perhaps at the beginning of your career but looking to really capitalise on your experience and work in a role where you’re going to grow and learn, this is it! Based in the centre of Sale, right in the thick of the shops and the buzz; great location if you’re on public transport, but also free parking nearby too. Looking for an Administrator to support the team and clients with all administration, you’re essentially creating documents and packs for new clients. Gathering all evidence, paperwork and client details then submitting full document pack back to client. It’s process driven, and it’s fast paced, you could be creating 10-15 packs per day, but you’ll never be sat with nothing to do. Full training is provided by the Manager, who will sit with you every single day to teach you full process, and ensure you’re up to speed. No pressures on time limits, they’re patient and understanding. This would suit someone who can work to pace, has some administration experience already and is happy with working to a set process. Package includes; £6k bonus, based on company performance and a share profit scheme, 25 days holiday plus bank holidays, private healthcare, event days and much more! If you’re in or around Sale, this is perfect for you. Applications accepted immediately to Erin at Platinum.

Customer Support AdministratorInitially 12-month FTC – possibility of permanentLocation: Swinton – Hybrid Working Commutable from Manchester, Salford, Bolton, Trafford Park£27,000 - £29,000 plus excellent benefits Due to continued growth, my client, a supplier of consumables to the retail industry has an excellent opportunity for Customer Support Administrator to join their team in Swinton, Greater Manchester. This role is initially offered on a 12-month fixed term contract with the possibility of permanent employment.Job Purpose:To support the customer experience team by delivering service excellence in your role ensuring your allocated customers are receiving a service level that meets and exceeds their contractual requirements. To be proactive in approach ensuring head office queries, reports and order books are managed effectively to prevent customer impact and maximise sales, as well as providing a level of administrative support to your allocated customer experience team.Key Accountabilities:To provide a value-add experience to your allocated customers.To maintain the customer order platform, optimised to ensure smooth order placement.To review the order book and ensure that all orders and lines are in a position to be passed to the operations teams to process and manage.To manage, own and communicate all changes to the customer catalogue.Brilliant Basics:Query Management – To support escalations from the customer experience helpdesk through to resolution.Stock Availability – Work closely with Supply Chain to maximise availability, challenging with the customer on forecasting or usage variation to ensure stock optimisation and reduce excess stock.Catalogue Management – To manage, own and communicate all changes to the customer catalogue (delists, new products, category changes etc.).Slow Moving & Obsolete – To collate all SLOB reporting for internal and external use, setting clear next steps with owners and timings to drive progress.Weekly Customer Business Review Meeting – To attend the weekly meeting as the representative voice of your customer(s) as appropriate to drive meaningful actions and accountability across wider teams.Customer Order Platform – To manage the customer order platform to ensure accuracy of range, pricing and view. Optimised to enhance end user experience.Customer Reports – To create accurate and insightful reporting for the customer or customer experience team as requested. To be shared as scheduled.KPI Pack Data – To collate the appropriate data sets to support the customer experience team with meaningful insight on customer performance.Order Book – To review the order book and ensure that all orders and lines are in a position to be passed to the operations teams to process and manage.Experience Required:Proven track record of delivering service in a fast-paced environment. Experience of working to tight deadlines and managing a high volume of activity.Strong analytical skills and advanced Excel skills. Strong attention to detail with a drive for service excellenceExcellent Customer Service skillsApply online or for further information please contact one of our specialist consultants quoting reference number: NJR17012

We are looking for a proactive and customer-focused Customer Service Administrator to join our Commercial Operations team. This is an exciting opportunity to become the key link between customers and internal departments, ensuring excellent service while supporting the end-to-end order process.You will be responsible for managing customer orders, maintaining strong customer relationships, and working closely with production, sales, and other internal teams to ensure customer expectations are met.This is a varied role suited to someone who enjoys problem-solving, working in a fast-paced environment, and delivering exceptional customer service.Key Responsibilities:Process customer orders, Manage order amendments, cancellations and re-bookings.Coordinate delivery schedules and communicate any changes or delays to customers.Respond to customer enquiries via telephone and email.Process customer price changes, maintain price lists, maintain customer and product master data.Raise credit notes where required.Create quotations and support pricing activities.Liaise with internal departments including Sales and Production to ensure seamless order fulfilment.About You:We’re looking for someone who has:Previous experience in an office-based Customer Service, Sales Support or Order Processing.Excellent communication skills, both written and verbal.Strong organisational skills with great attention to detail.The ability to work independently while also being an effective team player.Strong problem-solving and analytical skills.The ability to remain calm under pressure and manage multiple priorities.What’s on Offer:Salary between £27500 – £28500Career progression33 days holiday including Bank HolidaysPension SchemeDisclaimerDue to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.