Average Customer Administrator salary in Halesowen

Job Title: Customer Service AdvisorLocation: Halesowen (B62)Salary: £26,938 - £28,609 per annum + up to £2000 Performance related bonusJob Type: Full Time, PermanentWorking Hours: 37.5 hours per week, Monday to Friday between 08:30am to 18:30pm on a 5-week rotational shift pattern. 1 in 3 Saturdays 09:00am - 17:30pm.Early Shift: 8:30am - 17:00pmMid Shift: 9:00am - 17:30pmLate Shift: 10:00am - 18:30pmAbout the Role:As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.What you will be doing:Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.Use My Policy systems to enter customer data to a high standard of accuracy.Validate and process new customer accounts assisting customers with any account related enquiries.Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.To work collaboratively with your peer group and other colleagues sharing best practice.When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.Provide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained.Establish and communicate high standards of customer service in line with the company's values and culture.Establish and communicate high standards of customer service in line with the company's values and culture.Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success.Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements.Contribute to an open and honest culture within teams through collaborative and supportive working.Support a culture of continuous improvement for Customer experience, and operating systems.Liaise with relevant stakeholders across the business to instigate and influence positive change.What we're looking for:Strong CommunicatorEffective decision maker in a fast-paced environmentIndividuals who have a passion and commitment to providing quality Customer ServiceTeam PlayerAble to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise.Pro-active and well organisedAdaptableComputer literate and proficient in MS Office suiteAccuracy and attention to detailA desire to develop own skill setsPlease click the APPLY button to submit your CV for this role.Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.

Role: Sales Administrator  Type: Permanent, Full TimeHours: Onsite – 37.5 hours per weekSalary:£26,000 - £28,000 per annum   Location: Halesowen Are you a Sales Administrator? Do you have experience of working in a busy fast-paced environment? If so, then this opportunity cannot be missed! Our client, a growing engineering business based in Halesowen, is recruiting for a Sales Administrator who are looking to develop their career over the long term.Sales Administrator – Key responsibilities:Manage multiple tasks effectively, working closely with different areas of the business to meet deadlines and provide accurate information.Process pricing and update the internal records and systems.Booking in meetings for stakeholders.Manage the CRM system across the sales team.Support the wider team with administration and day-to-day tasks.Sales Administrator  - Essential Skills & Experience:Strong organisation and ability to manage multiple tasks simultaneously.Excellent written and verbal communication skills.Ability to use advanced excel skills such as Pivot tables and V-LookupsAble to meet deadlinesIT LiterateGCSEs at grade C or above, including English and Maths. This is an excellent opportunity for someone with administrative experience or someone who is keen to develop their skills and progress a career as a Sales Administrator. If you feel you’re a good fit for this position, then please apply with your latest CV or contact Amar in the Birmingham office for a confidential discussion.

Customer Service Advisor Wanted!Based in HalesowenMonday to Friday8am - 5pm (Office based)£12.71 per hour.Temporary to PermanentTo excel in this role, you should have excellent customer service and organisational skills, be proactive, and have the ability to multitask effectively. The ideal candidate will have previous experience in an customer-focussed role. Strong communication and IT skills are essential, as you will be frequently interacting with colleagues and using various software applications.If you are looking for an opportunity to work with a fantastic team in a dynamic and fast-paced environment, this is the perfect role for you! Our client offers a supportive and inclusive working culture, where your contributions are valued and recognised.Responsibilities:Establish a full understanding of the customer account.Maintain consistent contact with the customer and inform them on all relevant developments.Provide the highest levels of customer service and go above and beyond to meet requirements.Record and update all customer information onto the internal CRM system.Provide regular check in's and up to date order/account status information.Understand and capture any account issues/complaints or otherwise and manage accordingly.Collate customer experience information to obtain feedback.Relay customer experience information to the Customer Services Manager, RSM's, and ASM's as applicable.If you are ready to take on this exciting challenge, don't miss out! Apply now and seize the opportunity to join their team. Simply click the 'Apply' button and submit your CV. We can't wait to hear from you!Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.