Job Title: Portfolio Analyst Salary: £60,000 Location: HybridOverviewWe are seeking a Portfolio Analyst to support the effective management and governance of our change portfolio. The successful candidate will deliver high-quality reporting and analysis across projects and programmes, ensuring senior leaders and delivery teams have timely, accurate information to enable informed decision-making, prioritisation, and control of business change initiatives.This role sits within the Operations Portfolio, with a particular focus on the Risk & Compliance Programme.Key ResponsibilitiesProduce comprehensive reports providing an aggregated view of delivery progress, risks, issues, dependencies, and key decisions for programme and portfolio-level reviews.Ensure the accuracy and timeliness of reports to support successful programme outcomes.Work closely with senior stakeholders, including the Chief Operating Officer, Operations Leadership Team, and Transformation Head of Portfolio.Maintain clear, professional, and influential communication with both senior leadership and wider stakeholder groups across the business.Support portfolio planning, prioritisation, and resource allocation through evidence-based analysis.Monitor and report on financial performance, budgets, and benefit realisation across the portfolio.Ensure adherence to governance standards, escalating variances and risks where appropriate.Provide analytical support to programme and project managers, helping identify issues and recommending effective solutions.Contribute to the continuous improvement of portfolio management frameworks, tools, and processes.Collaborate closely with PMO colleagues and delivery teams to ensure consistent, accurate reporting.Skills & ExperienceProven experience working in regulated Financial Services environments.Strong report-writing skills with experience preparing reports for senior leadership audiences.Familiarity with RAG reporting, RAID logs, and change control processes.Excellent communication and stakeholder management skills.Working knowledge of operations environments, including Contact Centres and Field Services.Awareness of Consumer Duty (advantageous but not essential).Experience delivering projects using Agile and Waterfall methodologies, with proficiency in JIRA, Confluence, and Microsoft Office.Strategic ThinkingAbility to connect project activities to key business outcomes, ensuring alignment with organisational priorities.Stakeholder RelationshipsBuild and maintain strong, collaborative relationships across functions—particularly with COO, Head of Portfolio, Compliance, Risk, and Finance teams.Influence decision-making and build consensus, even without formal authority.Facilitate discussions, resolve conflicts, and align diverse teams around regulatory and business priorities.Collaboration & CulturePromote a collaborative, inclusive, and high-performing environment.Foster open communication and teamwork across stakeholders and delivery teams.Encourage delivery excellence and best practice across the portfolio.Demonstrate resilience, composure, and integrity when managing complex or conflicting priorities.
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