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Join a market leading and award winning Tour Operator as a Cruise Reservations Consultant! If you're looking for a position offering a great work/life balance, this is the perfect opportunity as the role operates Mon - Sat 9am - 6pm on a rota basis. So, if you're an experienced Cruise Consultant who enjoys providing a full concierge service to your customers, dealing with the reservations process from start to finish - we'd love to hear from you!As a Cruise Reservations Consultant, you'll be responsible for providing expert sales and service support for cruise products to both travel agents and direct customers (B2B & B2C) The role includes handling new cruise reservations and online enquiries, ensuring a high standard of customer service, accurate booking management and maximisation of sales opportunities, while meeting individual performance targets.This role encompasses the reservations process from start to finish and once the booking has been made, your clients will have the opportunity to reach out to you directly to make any amendments, or with any post-booking queries.This is a fantastic opportunity to join an expanding and established travel organisation and will suit those who enjoy delivering a 360 service. On offer is a competitive salary of up to £30k plus bonus and industry benefits such as familiarisation trips and other industry incentives. If you’re interested in finding out more, please apply online.Role of Cruise Reservations Consultant:Answer inbound calls from travel agents and direct customers promptly, ensuring service level targets are consistently metProvide general and detailed advice on a wide range of cruise lines, itineraries, ships, cabin categories, and onboard experiencesDemonstrate strong worldwide and European cruise destination knowledgePromote monthly offers, incentives, and campaigns to customersMake amendments to cruise bookings (date changes, cabin changes, upgrades)Adding or modifying flights, hotels, transfers, tours, and excursionsHandling special requests and cruise add-onsMake booking amendments accurately within cruise reservation systems and GDS Resolve booking issues efficiently while maintaining customer satisfaction and retention.Maximise sales opportunities on every call by offering relevant ancillary products,Use GDS systems (Amadeus / Galileo) and cruise booking platforms accurately and efficiently.Skills required for the role:Previous cruise sales experience - essentialWorking knowledge of a GDS would be an advantageExperience with tailor-making holiday packagesExcellent attention to detail and administration skillsGood working knowledge of and, ideally, personal experience of cruise holidays / fam tripsStrong sales and customer service skillsAbility to work well both autonomously and as part of a teamIf you’re interested in learning more about this Cruise Reservations Consultant role, please press the apply online button now!Not for you? Then please visit our website to view the other exciting roles we have available.Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

We have an exciting new opportunity for a Sales consultant working for a well-established Travel Company based in London.The focus of this role is to work alongside colleagues to ensure your personal and company new acquisition sales targets are achieved by creating new business contacts through exceptional call management. Liaise with your clients to successfully package their tour proposals, always ensuring that you are working within the published Customer Service Guarantee guidelines. Responsible for fully always representing the service ethic and working within the expected framework of values and behaviours.The Job:* Creation of new business using both cold call telesales and email techniques.* Liaising with the client to ensure accurate tailored proposals are created* Accurately costing the proposals using our bespoke costing system * Ensuring accurate information re hotel, destination, visits is always imparted* Servicing the clients' requirements in the most efficient & effective way* Ensuring all internal guidelines are adhered to* Delivery of exceptional customer service and some sales administration for a fluid number of tours throughout the year* Tailor making proposals reflecting the requirements of the group* Generating accurate tour costing's, * Liaising with support departments to request and confirm travel, accommodation / visit requirements* Ensuring all tours are costed within set budgets and client deposits are received in the agreed time frames* Introduce the concept of "life-long" relationships with both client and supplier * Sound product knowledge* Taking part in inspection visits where required* Input into maintaining and continually improving information packs about visits in the assigned areas* Researching and fully understanding the competitor landscape and how competitor activity can impact our product & pricing strategies* Researching subjects and destinations in assigned areas to ensure up to date knowledge bank.* Understanding and awareness of Safety Management System and Health & Safety Rules* Understanding of associate memberships and benefit to client & company* Coaching of less experienced sales consultant colleagues to develop skills and confidence in customer service skills as / when appropriate* Contribution to identifying improvements to work organisation and procedures etc.The Person:* Proven telesales experience and successful target management ability* Proven experience and full understanding of delivering exceptional customer service * Ability to resolve problems, work under pressure and meet deadlines* Ability to work as under own initiative, and essentially as part of a wider team* Analytical skills* Ability to fully prepare a specialist tour package including transport, accommodation and costings to suit all School Groups requirements * IT literate and knowledge of Microsoft products* Ability to follow procedures and willingness to enhance them* Strong time management skills and ability to prioritise workload and be highly organised* Excellent verbal and written communication skills and accurate written and spoken English* Commercial & financial awareness and be numerate* Adaptable and flexible* Advanced IT knowledge* Advanced knowledge of the School Travel Market* Knowledge of a foreign language French/German/Other* Driving licence* School Travel Market Product knowledge * Destination knowledge in particular Europe & USA* Desire to hit targets and work within a targeted environment* Self-motivated, positive, and professional* Real passion for exceptional service delivery* Ability to work independently inside a team environment* Desire to support the development of the business and others* Flexible, adaptable, and positive approach to work * Free to travelThe Package:Monday - Friday full-time positionInterested?Please click apply or contact

We have an exciting new opportunity for a Sales consultant working for a well-established Travel Company based in London.The focus of this role is to work alongside colleagues to ensure your personal and company new acquisition sales targets are achieved by creating new business contacts through exceptional call management. Liaise with your clients to successfully package their tour proposals, always ensuring that you are working within the published Customer Service Guarantee guidelines. Responsible for fully always representing the service ethic and working within the expected framework of values and behaviours.The Job:* Creation of new business using both cold call telesales and email techniques.* Liaising with the client to ensure accurate tailored proposals are created* Accurately costing the proposals using our bespoke costing system * Ensuring accurate information re hotel, destination, visits is always imparted* Servicing the clients' requirements in the most efficient & effective way* Ensuring all internal guidelines are adhered to* Delivery of exceptional customer service and some sales administration for a fluid number of tours throughout the year* Tailor making proposals reflecting the requirements of the group* Generating accurate tour costing's, * Liaising with support departments to request and confirm travel, accommodation / visit requirements* Ensuring all tours are costed within set budgets and client deposits are received in the agreed time frames* Introduce the concept of "life-long" relationships with both client and supplier * Sound product knowledge* Taking part in inspection visits where required* Input into maintaining and continually improving information packs about visits in the assigned areas* Researching and fully understanding the competitor landscape and how competitor activity can impact our product & pricing strategies* Researching subjects and destinations in assigned areas to ensure up to date knowledge bank.* Understanding and awareness of Safety Management System and Health & Safety Rules* Understanding of associate memberships and benefit to client & company* Coaching of less experienced sales consultant colleagues to develop skills and confidence in customer service skills as / when appropriate* Contribution to identifying improvements to work organisation and procedures etc.The Person:* Proven telesales experience and successful target management ability* Proven experience and full understanding of delivering exceptional customer service * Ability to resolve problems, work under pressure and meet deadlines* Ability to work as under own initiative, and essentially as part of a wider team* Analytical skills* Ability to fully prepare a specialist tour package including transport, accommodation and costings to suit all School Groups requirements * IT literate and knowledge of Microsoft products* Ability to follow procedures and willingness to enhance them* Strong time management skills and ability to prioritise workload and be highly organised* Excellent verbal and written communication skills and accurate written and spoken English* Commercial & financial awareness and be numerate* Adaptable and flexible* Advanced IT knowledge* Advanced knowledge of the School Travel Market* Knowledge of a foreign language French/German/Other* Driving licence* School Travel Market Product knowledge * Destination knowledge in particular Europe & USA* Desire to hit targets and work within a targeted environment* Self-motivated, positive, and professional* Real passion for exceptional service delivery* Ability to work independently inside a team environment* Desire to support the development of the business and others* Flexible, adaptable, and positive approach to work * Free to travelThe Package:Monday - Friday full-time positionInterested?Please click apply or contact