Average Concierge salary in the UK

Day Concierge - Luxury Residential Development Location:North London | Salary:£30,000 + Benefits | Hours: 4 on / 4 off, 7am-7pm We are working with a prestigious residential development looking for a polished and professional Day Concierge to join their front-of-house team. This is a fantastic opportunity to be part of a growing, dynamic site and play a key role in creating an exceptional resident experience.The Role As Day Concierge, you will be the first point of contact for residents, visitors, and contractors, ensuring the highest standard of service at all times. You will also support day-to-day building operations, compliance routines, and administrative tasks to keep the development running smoothly.Key Responsibilities:Greet residents and visitors with professionalism and warmth.Manage calls, emails, and queries efficiently and empathetically.Oversee deliveries, access control, and contractor visits.Support compliance, risk management, and daily operational routines.Liaise with management, contractors, and colleagues to ensure seamless operations.Who We're Looking ForExperience in concierge, front-of-house, or hospitality roles (residential or hotel experience preferred).Professional appearance and excellent communication skills.Organised, proactive, and able to manage multiple priorities.Friendly, personable, and service-driven, with a focus on creating a positive experience for residents.What's on OfferGroup life insurance and pensionRetail and gym discountsFree counselling and well-being servicesAnnual salary reviews and career progression opportunitiesExtra annual leave with length of serviceWhy Apply? This is a great opportunity to join a forward-thinking property management company where professionalism, dedication, and excellent service are highly valued. If you enjoy working in a fast-paced, people-focused environment and want to build a career in property and hospitality, this could be the role for you.Apply today or contact us for a confidential discussion about this opportunity.

We are currently recruiting for a Saturday Concierge to become a part of the team at a remarkable residential building in Barbican (EC1A). Responsible for overseeing 40 apartments, the concierge will be the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. This is a key front-of-house role focused on delivering exceptional customer service while maintaining high standards of safety, security, and presentation throughout the building.We will require 2 years' minimum of residential concierge experience, or a strong background in the hotel industry.Main duties and responsibilities:Provide a warm, professional welcome and act as the first point of contact for all enquiries.Deliver high standards of customer service and build positive relationships with residents.Manage calls, post, parcels, and keys in line with procedures.Ensure communal areas are clean, safe, secure, and well presented.Carry out regular patrols and maintain awareness of building systems, access control, and emergencies.Support resident move-ins and move-outs, protecting communal areas and lifts.Control contractor access, sign-in/out, and monitor activity for safety and compliance.Support health, safety, and fire procedures, including routine alarm testing and reporting.Maintain building security, monitor CCTV appropriately, and respond to incidents.Complete accurate records, logbooks, reports, and shift handovers.General:Strong customer service and communication skills.Professional, calm, discreet, and reliable.Experience in a concierge, residential, or similar front-of-house role.Basic knowledge of building systems, fire safety, and compliance processes.Confident using email and mobile reporting systems.Able to work independently with strong attention to detail.Hours: 10:00-17:00 Saturdays Salary: £14.80 per hour Location: Barbican (EC1A) (closest underground station is Barbican or St. Paul's)If this position is of interest to you, please send your CV across.Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.

Head Concierge - Luxury Residential Development (Chelsea)We are seeking an experienced and highly professional Head Concierge to lead operations at an exclusive luxury residential development in Chelsea. This prestigious property offers a boutique living experience, with a limited number of residents, requiring a personalised and detail-oriented approach to service.This role is ideal for a concierge professional with a strong background in high-end residential environments, who is passionate about delivering exceptional customer experiences and building meaningful relationships with residents.Location: ChelseaHours: Monday to Friday, 08:00 - 18:00Salary: £35,000 - £38,000 (depending on experience)The RoleAs Head Concierge, you will be responsible for overseeing all front-of-house operations and ensuring the highest standards of service, safety, and resident satisfaction. You will lead a small team and act as the primary point of contact for residents, guests, contractors, and managing agents.You will bring a personable and proactive approach, consistently going above and beyond to anticipate and meet residents' needs while maintaining professionalism, discretion, and respect at all times.Key ResponsibilitiesOversee the day-to-day operations of the development and act as the main point of contact for incidents, queries, and service requestsProvide a warm and professional welcome to residents and visitors, handling all enquiries in person and via telephoneMaintain the security and safety of the building, including monitoring CCTV and ensuring adherence to all security proceduresControl and record the issuing and return of keys, ensuring strict compliance at all timesBuild strong relationships with residents, leaseholders, and managing agents through clear and attentive communicationEnsure full compliance with management agreements, lease obligations, and service standardsSupport asset management activities, ensuring maintenance schedules, risk actions, and mobilisation tasks are completed efficientlyConduct risk assessments, health & safety checks, and routine compliance testing, ensuring all issues are promptly addressedPerform and record weekly fire alarm, lift alarm, and other statutory tests, reporting any concerns to the Property ManagerManage all deliveries, parcels, and registered mail, ensuring secure handling, accurate logging, and resident notificationAbout YouWe are looking for a confident and experienced professional who thrives in a high-end residential setting and takes pride in delivering outstanding service.You will ideally have:Previous experience in a similar role within residential or property environmentsProven experience managing teams, contractors, and building operations in a busy developmentA strong track record of delivering exceptional customer serviceGood knowledge of health & safety, fire safety, and security proceduresThe ability to handle confidential information with discretion and professionalismExcellent interpersonal skills, with a natural ability to build rapport and trustBenefitsSponsorship towards industry-recognised qualifications (e.g. TPI, IOSH, NEBOSH)Enhanced pension schemeLife insuranceDiscounted gym membershipClear opportunities for career progression